I was able to find the perfect dress to wear to my graduation at this company. It was exactly what I was looking for.
Ordered prom dress 1 week ago and have still had no confirmation order. Emailed company, heard nothing. AWFUL
The dress is nice but too big. The advertised 'easy return' appeared to be worth 20% of the dress price as the parcel had to be shipped to China.
I love the selection of elegant and affordable dresses at this company. The quality is great, and the customer service is outstanding.
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
Shopping for a dress at this company was a breeze. The staff was helpful. The selection was great, and the prices were affordable.
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
I had a wonderful time shopping for a dress at this company. The staff was friendly and the selection was great and I found the perfect dress!
Hi ，
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
The gown looked just like the picture. The color was the same as the picture too. Size was right for my daughter. She is happy.
I wore this as a bridesmaid dress and it was perfect. The color matched the theme and it was comfortable.
Dear customers,
Thank you very much for being part of Zapaka! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care
So so so happy with the dress. It is beautiful. Cabernet color is gray so rich. The lace is elegant. Length and fit is absolutely perfect.
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
It's been over two weeks and I haven't received anything. Waste of my money! I'm genuinely upset about it.
Great value for money, good communication and quick delivery. All added up to an excellent purchase experience.
Dear Danielle W.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zapaka again soon for all our latest deals.
Many thanks,
Zapaka Customer Service Center
Dress arrived on time and it is really beautiful. Ready for her prom day. Highly recommended. Thank you
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
Avoid you are very unlikely to get your order at all on time they just don't care company should close down
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
When I had a question, the customer service team was quick to respond and very helpful.Thanks for everything.
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
This dress fit me perfectly! I appreciate that the sizing was accurate, making it easy to order online.
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
I absolutely love my new dress! The fabric is high quality and it fits me perfectly. Great purchase!
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
Dresses are beautiful, just as pictured, and true to size (only 1 was a little tighter then the others I bought). They came fairly quick.
Loved this dress for our grandson's wedding! Perfect color to go with my white hair! So many compliments!
Looked great, fabric was soft and the sizing chart was perfect. Bought it for my daughter's July wedding and wasn't disappointed.
Hello,
Thank you so much for getting in touch with us and for taking the time to leave us a five star review.
We're delighted to hear that you are pleased with the service, and we look forward to dealing with you on your next purchase.
If you need to get in touch at any time, please don't hesitate to do so by emailing service@zapaka.com.
Kind Regards,
Zapaka Customer Service Center
I ordered a dress (for $324) for a black tie event I have coming up. Normally I'm an AU24, but their size chart indicated my measurements would be an AU32. I thought this was strange, but followed their suggestion and bought the 32. The dress didn't even come close to zipping up. At best, I would say it is an AU18.
It's horrible that these websites are essentially lying about the size of their clothing in order to make it appear that they have an extended size range. Trying to find a formal dress has been a really stressful experience as a plus size person, so to be scammed after finally finding something you like is really disappointing.
The quality was also horrendous - it didn't look anything like the photo on the website. The stitching was a mess, and the boob cups were stiff and sat awkwardly (also didn't go anywhere near covering my bust and were probably a C cup, if that).
Their returns policy makes it obvious this is a drop shipping company - only a 7 day window and you have to email/WhatsApp them to get instructions for returns rather than having an easy application process like actual legitimate websites.
I sent several messages on WhatsApp with no reply within the 7 day window, and when I started emailing outside of this window they finally replied to tell me they could not process the return. I replied and asked for them to make an exception given I had been trying to contact them within the 7 day window, and because the product was not what I ordered, and they have not replied.
Do not buy from this website! It is a scam. They send you faulty products with misleading size guides and charge you ridiculous prices for cheap, low quality dresses. I've bought nicer dresses from Shein, and their sizing is accurate.
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is service@zapaka.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Zapaka Customer Care
Overview
Zapaka has a rating of 2 stars from 518 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zapaka most frequently mention customer service, order number and return policy. Zapaka ranks 7th among Vintage Clothing sites.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
Business History
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
We apologize for the problem. We would really like to help, but we found out you left this review without any order number, and we could not find any order under your name.
Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us, it's important to assist you and solve your problem.
Thank you.
Kind regards,
Zapaka Customer Care