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Zapaka

How would you rate Zapaka?
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Illinois
1 review
0 helpful votes
Follow Norella A.
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Don't order. Company doesn't reply emails.
October 14, 2023

I need to return the dress. I have emailed the company many times. They don't reply. I can't return a dress I paid 130.88 including shipping.

Date of experience: October 14, 2023
DaKang W. Zapaka Rep
over a year old

Hello ***,
Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent return. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Zapaka Customer Care

Japan
1 review
0 helpful votes
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Great for Summer Weddings
February 17, 2024

I ordered a dress for a summer wedding and it was perfect. The lightweight fabric kept me cool in the heat.

Date of experience: February 17, 2024
Lebanon
1 review
0 helpful votes
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I love the quality and the dresses fits well
The colors amazing and i love the service they reply so fast. I'll buy again and again

Date of experience: October 17, 2022
DaKang W. Zapaka Rep
over a year old

Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA

New Jersey
1 review
1 helpful vote
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Terrible quality, cheap fabric, and service. Return policy is a joke. I would not even give them one star.

Date of experience: August 29, 2021
DaKang W. Zapaka Rep
over a year old

Hello,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care

New York
1 review
0 helpful votes
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Perfect
March 31, 2022

Great quality! I was really nervous buying from a store i've never shopped at before but it was worth it!

Date of experience: March 30, 2022
DaKang W. Zapaka Rep
over a year old

Dear,
Thank you for taking the time to write your review. We at Zapaka really appreciate this.
Best Regards,
Zapaka Customer Service Center

Denmark
1 review
0 helpful votes
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This company goes above and beyond in terms of quality, style, and customer service. I'm a loyal customer for life.

Date of experience: May 4, 2023
DaKang W. Zapaka Rep
over a year old

Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA

Michigan
1 review
0 helpful votes
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Awful
April 10, 2024

The worst customer service, does not fit, took 2 months to ship, and looks cheap. DO NOT ORDER. If I could give it 0 stars, I would.

Date of experience: April 10, 2024
France
1 review
0 helpful votes
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The prices of their dresses are incredibly reasonable, especially considering the quality and style.

Date of experience: May 4, 2023
DaKang W. Zapaka Rep
over a year old

Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care

New Jersey
1 review
0 helpful votes
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Great Service
April 1, 2022

Beautiful dress. Really well made and exactly as pictured. My daughter picked this as her prom dress and loves! So happy with the quality.

Date of experience: March 31, 2022
DaKang W. Zapaka Rep
over a year old

Dear,
Thank you for your kind review of Zapaka. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zapaka.com soon!
Best regards,
Zapaka Customer Service Center

Estonia
1 review
1 helpful vote
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Beautiful Dresses
February 19, 2024

I recently purchased a homecoming dress from this company and it was absolutely beautiful! The quality was great and it fit me perfectly.

Date of experience: February 19, 2024
Finland
1 review
0 helpful votes
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Beautiful Beading
February 17, 2024

The beading on my dress was so intricate and beautiful. It really added to the overall look of the dress. Thanks for everything.

Date of experience: February 17, 2024
Texas
1 review
0 helpful votes
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Keep Coming Back!
April 1, 2022

My daughter loves her dress! It was the right dress and the right size. It did take a minute to get but I'd buy from you again.

Date of experience: March 31, 2022
DaKang W. Zapaka Rep
over a year old

Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care

California
1 review
0 helpful votes
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Super pretty dresses
October 22, 2022

I choose 3 dresses and they're so pretty. Quality is there and good finish. I very recommand this site

Date of experience: October 22, 2022
DaKang W. Zapaka Rep
over a year old

Dear customers,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zapaka again soon for all our latest deals.
Many thanks,
Zapaka Customer Service Center

Alaska
1 review
0 helpful votes
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Good $#*! dress
May 14, 2021

Customer service was 10/10 had my dress ready in like 2 weeks and it was super comfy and pretty and fit rly well

Date of experience: May 14, 2021
DaKang W. Zapaka Rep
over a year old

Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.

Best Regards,
Zapaka Customer Care

Mexico
1 review
0 helpful votes
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I can't believe how beautiful the dresses are from this company. The materials are high-quality, and the designs are unique. Highly recommend.

Date of experience: March 10, 2024
Pakistan
1 review
0 helpful votes
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I was a bit worried about ordering from this site. I was really surprised with the delivering and the quality of the dressed great prices also.

Date of experience: May 10, 2021
DaKang W. Zapaka Rep
over a year old

Dear,
We would like to thank you for your kind review. We at Zapaka will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Zapaka again soon.
Many thanks,
Zapaka Customer Service Center

Arizona
1 review
0 helpful votes
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What a Scam
July 11, 2022

In preparation for my sisters 50th birthday I placed 2 separate orders for a total of 4 dresses, 2 pairs of shoes and 4 petticoats 7 weeks before they were going to be needed. I meticulously measured, to ensure I ordered the correct sizing and ensure the dresses would fit when they arrived. Upon ordering, I as promptly charged but only received confirmation, by email and text, for one of the orders. Luckily I had written down the information prior to exiting the site for the other order. I waited a day and when no additional confirmations came, I called. I also tried the chat feature but that was a clear joke because I didn't have a confirmation number. It took well over an hour and a half to get someone and then for them to locate my order and "assure" me everything was fine. Roughly 2 weeks prior to the party I had not received any notification that my order was being worked on or on its way or anything. Knowing it was coming from China that seemed concerning and I called again. After an hour or so on hold, I was only told that the dresses are made to order and their was a slight delay but to rest assured they would be on their way soon. The very next day I received confirmation that my orders were on the way and would be delivered 4 days after the party. I reached out again, and was told I couldn't cancel now because they had already shipped and I would have to wait to complete a return once I received them. I had to order other dresses and shoes and petticoats from someone else and was angry when these orders appeared in my mail a few days before. We tried in all of the dresses and found that only 1 actually fit. I read their return policy and was again enraged. I was essentially guaranteed to never get a refund. I did everything that was asked and still can't find a mail service that can ship to the return address that was provided. What a scam! The only response I have received since my last message to them that I can't send these things back (which you have to do to get a full refund) was that they could process a partial refund of 20%. Just don't do it. Find any other company with similar dresses that I am certain will be better quality and may actually fit.

Date of experience: July 11, 2022
DaKang W. Zapaka Rep
over a year old

Dear customers,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care

New Jersey
1 review
0 helpful votes
Follow K K.
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Very dissatisfied with this site. No confirmation sent. No working phone number and no reply to my email.

Date of experience: April 27, 2023
DaKang W. Zapaka Rep
over a year old

Hello,
Thank you for your review! I'm so sorry to hear that the dress you ordered didn't meet your expectations. Unfortunately we could not find any order under your name, please feel free to contact us and provide your order number?Our email address is service@zapaka.com.
We never want to leave a customer dissatisfied. We do have fit experts in the office daily, so if you'd like a second opinion with sizing or exact product measurements for reference in the future, we would be happy to help!
We really appreciate you taking the time to share your feedback. We listen closely to comments such as yours, in hopes of improving the online shopping experience we provide whenever possible. If there is anything else we can do to assist you, please don't hesitate to respond to our email or get in touch with us via Live chat!
Have a great day!
Zapaka Customer Care

Finland
1 review
0 helpful votes
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Great service!
March 12, 2024

The customer service team at this company is always friendly and helpful. They make shopping for dresses a pleasure.

Date of experience: March 12, 2024
Costa Rica
1 review
0 helpful votes
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If you're in the market for a dress, I highly recommend this company. Their selection and customer service are great.

Date of experience: March 10, 2024

Overview

Zapaka has a rating of 2 stars from 518 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zapaka most frequently mention customer service, order number and return policy. Zapaka ranks 7th among Vintage Clothing sites.

service
315
value
253
shipping
275
returns
257
quality
269
This company does not typically respond to reviews
+120