ZAFULReviews 1,698

I have added a review previously. I started with my 1st order in September and it is still ongoing (5 months later). Received a partial refund, boots that were sold off as suede (which were actually cheap pleather and smelt like fish) a dress that arrived EVENTUALLY half assembled and made from cheap plastic material and now I await another cheap piece of crap (i am sure) that was sent 2 December as a replacement for 1 item that NEVER arrived. I want ALL my hard earned money back to be perfectly honest as I will never wear the dress, neither the boots. And as for their ticket system, when you have a query - i havent experience anything MORE admin irritating in my entire existence.
They are based in CHINA. STAY AWAY!

I understand that there are many other customers but more than a month for shipping. I placed my order of a dress on the 11th of October and now it is the 9th of November. I tried emailing, calling, and live chatting but none of them seem to work. If I do not get my order anytime soon, I will report this website as a scam and fraud.

I ordered a couple shirts on September 25th with express shipping and received most of them on October 12th. I was very impressed with the quality of the items, good quality and cute clothes for little money. I still have yet to receive my final item (it is November 9th). I have contacted them and they say that it is in transit. So basically the site has good quality products at low prices, but shipping takes a really long time (at least they have free worldwide shipping!). Also keep in mind that there is an extra fee for the package to go through customs (usually around 25$). I will probably order from Zaful again.

Ordered clothes on October 9th, Received 2 of the items ordered after 10days. One of the items (a blazer) was great quality! The other was extremely poor quality, so 50/50, but couldn't ask for much more with the price. Still haven't received the rest of the items one month later, and they haven't even been shipped! I wrote an email inquiring about this and asking if I could have a refund since they haven't even shipped my other items. Here was their response:

Dear Leilani,

Thanks for you contact us.

It is so sorry to reply you later.

We wish to apologize for any inconvenience.

We are aware, we need to improve and there might be negative feedback about us.

Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.

We have canceled your order and applied the refund for you, please rest assured.

You will receive the refund in 3-5 working days, and you can check in your account later.

Thanks for your understanding in this matter.

Hope you have a nice day.

Best Regards

Abi

Zaful Customer Service

http://www.zaful.com/

So, at least they gave me a full refund (it has already been put back on my paypal account). Although, I would have preferred just getting the clothes in a timely manner.

Considering most of the shirts I bought were $4 I can hardly complain. I would recommend buying 2 sizes up and closely pay attention to the sizing chart. Everything I got was completely wearable a few minor stitching problems but nothing I can't fix. I was confused on the tracking and i sent a ticket to customer service and they replied within an hour and fixed my problem. I am completely happy with my purchase and will purchase again.

I ordered an outfit from Zaful on September 2,2015. I received an email stating that it shipped on September 7,2015. I paid for the free shipping so I knew it would take a while. I expected to wait about a month. It is now November 4,2015; over 2 MONTHS LATER and I still do not have my order. I sent an email through the Zaful website and received no response. I tried to "chat" with a representative online and no one ever came up. At this point I have given up and do not expect to receive the order. Never shopping here again! Money lost.

I wanted to pretty much return the entire order, due to some cheap fabric, as well as sizing issues. I see if I want a refund that I have to pay shipping both ways, which means to China.
To return with tracking would cost too much, and I now do not trust that I would even get the refund, to tell you the truth. They pretty much make it impossible to return with their policies.
Will not order from this company again. Buyer beware: the photos look good. It took me a month to get the entire order, and they only give you 30 days to return; and then pay to China.

These people are full on scammers. I wish I read the reviews. I am so angry. I've been waiting for my clothes for a month. They were delivered "to the wrong address and returned to the sender" NONE of their services work- you can't get in contact with anyone. I am 16 and used my own money That I worked for to buy my winter wardrobe. Not only did they STEAL my money they actually ILLEGALLY EXTRACTED money from my mothers credit card. NEVER BUY FROM HERE and advise everyone you know to do the same. $#*! this store