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ZAFULReviews 1,698

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Australia
1 review
12 helpful votes
Follow Em H.
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Ordered some swimwear from Zaful and all was fine, looked like what it did online. It came a little later than expected and fit a little bit snug as Chinese sizes are much smaller. Lucky I'm small so I could get away with wearing it. All was great or so I thought until I wore it to my work Xmas party (I work at Adventure World). The microsecond I hit the water suddenly the whole swimwear expanded and I literally nearly fell out of it! Luckily I was wearing shorts or my workmates would've copped an eyeful. At first I thought the zip came undone, but nope, it just got huge and I had to hold myself in for the rest of the night. IT'S $#*!ING SWIMWEAR, WHAT $#*!ING SWIMWEAR CAN'T GET WET? Now they're offering me only a part refund which is a measly amount of AU$ or part of a refund with Zaful credits. Why in the $#*! would I want credits when I don't want they're $#*!ty products? How bout a big $#*! you and a middle finger? That's what I say to your refund. NEVER BUY FROM THEM, RUN A $#*!ING MILE AND NEVER LOOK BACK!

Date of experience: December 24, 2015
Charlie F. — ZAFUL Rep
over a year old

Dear Em,

Thank you for taking your time to write your review. We really appreciate the feedback.

We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We have send a good solution to your email emm***@yahoo.com.au.

Once again, I want to restate our apology to the customer for their experience.

We hope that you choose to give us a second chance next time.

This is certainly not the way we do business, so we will endeavor to provide you with the
Highest levels of service.

Zaful Customer Service

Michigan
1 review
1 helpful vote
Follow Burbear q.
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Ordered from this company very recently and have ordered 3 times on different occasions and have had a pleasant experience every single time will be ordering more in the future! Sizes are true to size and you can't go wrong :)

Date of experience: December 24, 2015
South Africa
1 review
1 helpful vote
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I recently purchased an item from zaful, my package got lost and it was resent and arrived quickly and boy was i happy when the item arrived. The clothing is of high quality at a valuable price. Zaful always has great deals. I soon purchased another item and cant wait for it to arrive.

Date of experience: December 20, 2015
Australia
1 review
2 helpful votes
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Just Threw My Money Away.
December 20, 2015

DO NOT BUY ANYTHING FROM ZAFUL!
Ordered 2 dresses at the end of September and I still don't have them. Have contacted them 3 times through their "ticket" system. Most recent response from them offered to resend my order if I paid another $14 postage or I could get a store credit. I chose to accept neither - I'm NOT paying any more money to these crooks and I will NEVER deal with them again so they can stick their store credit.

Date of experience: December 20, 2015
Charlie F. — ZAFUL Rep
over a year old

Dear Sheryl,

Let us start by apologizing personally for your experience.

We really want to work with you to make this right.

We have send a good solution to email ray*****5@bigpond.com.
Again, we am sorry for the frustration this has caused you and hope that this will set things right.
We are waiting for your reply.

Zaful Customer Service

Massachusetts
1 review
2 helpful votes
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I love zaful!
December 19, 2015

I have gotten two items off of the website and i love it. The products are so cute and comfy! I would advise everyone to buy

Date of experience: December 19, 2015
Wisconsin
1 review
3 helpful votes
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Buyer Beware!
December 18, 2015

I ordered 2 dresses from this site. It took almost a month to receive them... one was two sizes smaller than what I ordered. This site is a joke. I wouldn't even THINK about sending them back. God only knows how long that process would take! I'll NEVER in life order from them again!

Date of experience: December 18, 2015
Charlie F. — ZAFUL Rep
over a year old

Dear Ann,

Thank you for notifying us of your complaint.

We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.

We regret any inconvenience or frustration that your experience has caused you.

Maybe the sizes you chose were not fit.

We have send a good solution to email angelique.*****22@yahoo.com.

Hope we can solve it soon.

Zaful Customer Service

New York
1 review
4 helpful votes
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I think it's a scam the number they have on file its not valid

Date of experience: December 18, 2015
Charlie F. — ZAFUL Rep
over a year old

Dear Alice,
Dear Alice,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We must clarify that: our company is definitely real. Our customers are from all over the world, it's no necessary to cheat anyone to respect our reputation.

We have send detailed informaiton to email mrsmelissa****@yahoo.com.

We want to thank you for your constructive comments, which are always most welcome.

We look forward hearing from you.

Zaful Customer Service

California
2 reviews
1 helpful vote
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I had good luck
December 15, 2015

I spent $74 and got a dress, 2 top and skirt sets, 2 pairs of sunglasses and a ring and body jewelry chain. The two tops are too small but I don't want to bother returning them. I just know now to order larger. The clothes are for tiny people. I'm 5'2,115 lbs and size xl would fit:-). I didn't bother reading reviews on sites like this until after I ordered, so I was really worried, but maybe I got lucky, I don't know. I am really happy with the things I got. I may have paid $10 extra for postage but I don't remember... I do know $74 is how much the total for the clothing jewelry and sunglasses was. If you opt for the free shipping it may take a few months so I probably did pay about $10 postage because I got my things in a few weeks. If they offered insurance for a few bucks I would've got that too. I've never spoken or emailed anybody there so this is my own opinion, lol. I'm pretty happy. Just remember the clothes are tiny and knockoffs of most of the photos and you'll be ok:-)

Date of experience: December 15, 2015
New York
1 review
2 helpful votes
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SCAM
December 15, 2015

I PLACED AN ORDER ON DEC 3 I HAVE ATRACKING NUMBER FROM DHL SAYING ITS IN LONG ISLAND. I CONTACTED DHL GLOBAL AND THEY SAIDTHEY HAVE NEVER RECEIVED ANYTHING FROM ZAFUL THIS IS BULL $#*! IT WAS SUPPOSE TO BE A XMAS GIFT NOW DONT COME WITH THE B/S ITS A BUSY MONTH. I CONTACTED ZAFUL OF COURSE ALL LINES ARE CLOSE CHATWITH SOMEONE WHO TELL ME THIS PRODUCT IS BEING SHIPPED FROM CHINA AND ITS ALREADY IN THE STATES AND THEY CAN'T DO ANYTHING ABOUT IT! SCAM SCAM SCAM DONT FALL FOR IT

So after I posted this I did received an email that showed finally where my package was and yes its on its way so thank you but, next time you should tell the buyer that its coming from China not in the US

Date of experience: December 15, 2015
Charlie F. — ZAFUL Rep
over a year old

Dear Tatiana,

First, our sincerest apologies for your problem.

We want every customer to be happy and clearly this is not the case here.

We have send detailed information to email tatiana****@hotmail.com.

We are waiting for your reply.

Thanks for your time.

Zaful customer Service

Barbados
1 review
1 helpful vote
Follow Lori N.
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In Love with Zaful
December 15, 2015

I love them. Second time ordering from them. So far, the quality of clothes are good. Unlike Sammydress & Nastydress, Zaful seems more professional. Their site has way more reviews & the quality of clothing isn't bad! Will be ordering a third time.

Date of experience: December 15, 2015
New York
1 review
4 helpful votes
Follow Meghan H.
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I ordered a holiday dress from there on 11/25 and have yet to receive it. There is no way to get a hold of customer service. I have emailed to their "customer service" address and called a bogus fake number. I am kicking myself for being caught up in the ads on Facebook. I can't believe the reviews I am reading and so wished I would have researched before ordering a package that has yet to come!

Date of experience: December 15, 2015
Charlie F. — ZAFUL Rep
over a year old

Dear Meghan,

We regret any inconvenience or frustration that your experience has caused you.

Usually there is always a way for us to resolve the issue to your satisfaction.

We have send detailed information to email meglee*****@gmail.com.

Thanks for your attention.

We are waiting for your reply.

Zaful Customer Service

California
1 review
5 helpful votes
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Where's my order
December 14, 2015

I ordered from Zaful in the latter part of November. I received this message from DHL:
En Route
En route to DHL eCommerce Distribution Center
Fri, December 4,2015 at 2:47 PM
UNITED STATES

I can't seem to find a number for this company and I really needed these items for my Xmas party.

I am going to go on Facebook and tell all of my friends and followers NOT to purchase from this company. I will place this link on the page and make sure that everyone share it. I will also call the Better Business Bureau... there has to be something I can do to make sure no one else is misled!

Date of experience: December 14, 2015
Charlie F. — ZAFUL Rep
over a year old

Dear Nakia,

We regret any inconvenience or frustration that your experience has caused you.

Usually there is always a way for us to resolve the issue to your satisfaction.

We have send detailed information to email nakia_****@yahoo.com.

Thanks for your attention.

We are waiting for your reply.

Zaful Customer Service

Virginia
1 review
5 helpful votes
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CRAP!
December 14, 2015

Don't waste your time buying the CRAP from China that is stitched so poorly that it looks like a four yr old could have done a better job! They made it look like it was an American company but it's NOT!

Date of experience: December 14, 2015
Charlie F. — ZAFUL Rep
over a year old

Dear Ellen,
We would like to start off by telling you that we are so sorry about your problem.

We really want to work with you to make this right.

Could you please tell us your order number or ticket number so that we can provide you a good solution?

Thanks for your time.

We are waiting for your reply.

Zaful Customer Service

New Jersey
1 review
1 helpful vote
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TURNED OUT FINE.
December 15, 2015

I PLACED AN ORDER FOR A LONG BLACK VELVET COAT. AFTER I PLACED THE ORDER, I READ SOME TERRIBLE REVIEWS FOR THIS STORE. YES, IT TOOK OVER A MONTH TO RECEIVE MY ORDER, BUT, I WAS PLEASANTLY SURPRISED. THE COAT IS JUST BEAUTIFUL & THE QUALITY IS GOOD. I WILL DEFINITELY ORDER FROM THEM AGAIN. I'LL JUST KNOW THAT IT'S GOING TO BE A LONG WAIT.

Date of experience: December 14, 2015
Massachusetts
2 reviews
2 helpful votes
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Happy Customer
December 10, 2015

I ordered Color Block Keyhole Neckline 3/4 Sleeve Dress (Black) on 10/26 and I just received it last week and I LOVE IT! It looks exactly like the model on the site I ordered from. It is true to size, I would recommend going the next size up for perfect fit and room at the top. I will be ordering from this website again. I wish i could upload on this site with me in the dress.:)

The only Con... Didn't like the long delivery. However, anytime I reached out to customer service via email regarding the status or any updates, they always responded within 24hrs.

I am a happy satisfied customer and have referred ZaFul to ALL my co-workers, some of my family and most friends (that shop online).

Date of experience: December 10, 2015
California
1 review
9 helpful votes
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SCAM, SCAM, SCAM, SCAM
December 10, 2015

Do not order anything from them. I ordered $150 of products and only got $15. It has been 3 months and I don't have the rest of my products. There is no one you can talk to when you call them.
They are a complete SCAM, SCAM, SCAM, SCAM

Date of experience: December 10, 2015
Charlie F. — ZAFUL Rep
over a year old

Dear Clara,

First, our sincerest apologies for your problem.

We want every customer to be happy and clearly this is not the case here.

We have send a good solution to email clara.*****@hotmail.com.

We are waiting for your reply.

Thanks for your time.

Zaful customer Service

Florida
1 review
8 helpful votes
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Are you kidding me!
December 6, 2015

I never had placed an order with Zaful and decided to give it a try. After receiving my order and noticing it came with no order form nor return instructions I am certain I will NOT buy from them again. The quality of the clothes is poor and the sizes run small.

Date of experience: December 6, 2015
Charlie F. — ZAFUL Rep
over a year old

Dear Debbie,

We regret any inconvenience or frustration that your experience has caused you.

Usually there is always a way for us to resolve the issue to your satisfaction.

Can you kindly tell us your ticket number or tracking number so that we can solve your problem?

Thanks for your attention.

We are waiting for your reply.

Zaful Customer Service

California
2 reviews
11 helpful votes
Follow Cori P.
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This is the worst company I have ever dealt with, actually criminal. They doubled the amount of all of the things I ordered online and would not refund my money! THEIR PRODUCTS ARE THE WORST TYPE OF CLOTHING TRASH-- cheap awful material, wrong sizes, holes, unsewn seams, mismatched and extremely poorly sewn pieces, I just cannot believe these cheats are getting away with it! This is the biggest product scam that I have ever encountered, save for something I bought that was not actually sent to me. The items are all utterly useless. They should be investigated by the better business bureau.

Date of experience: December 5, 2015
California
1 review
12 helpful votes
Follow Lae J.
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Hello,

As stated in my email confirmation, it says my items will be dispatched within 3-5 days. Well, I paid extra on shipping for a reason. Now, I am not even interested in the items anymore (yes, my order was time sensitive). So I am telling you to cancel my order and shipment, and refund my money back into my bank account. If not responded within 24 hours, I will escalate this to my bank on Monday. I will report this business to my bank as I can see you guys don't take your customer's business seriously. I'm starting to think you guys are frauds because you guys make it almost IMPOSSIBLE to contact you. I can also see that a lot of your customers have the same problem as I. Highly disappointed. This business should be investigated.

Date of experience: December 5, 2015
Canada
1 review
6 helpful votes
Follow R m.
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I need confirmation of my refund

I need to be refunded now!
I purchased jeans sept 5/15, to date I have not revived my order. I no longer want deal with this company and I am demanding to be refunded. Never again will I order from zaful again. It should not take this long to receive an order

Date of experience: December 5, 2015

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071