ZAFULReviews 1,698

I order a suite from Zaful over 3 weeks ago, I have checked my account and the money has been of course taken out and I'm still waiting on my swimsuite. I can't seem to find a number for this place and not only I have sent many emails and I get nothing back other then something along the lines of saying, please hold tight someone will get back to you soon.

This is complete bull and I'm now wondering if this is even a real site.

I ordered to skirt back in Dec., I was charged $50 and I only received one skirt. I have not been able to contact anyone in customer service. I also went through the BBB and had no luck there. So now they just get to keep my money. I would not recommend ordering from this company!

UPDATE: Don't believe this respond to my message by "A Zaful Representative". I responded and they never wrote me back! It was obviously just for show.

All items I have received are adorable, and I love this for Coachella outfits! You get what you pay for, and for cheap options I have loved everything I have received. Also when buying from this site you have to keep in mind it's basically straight from the factory in China, so you need to order keeping that in mind. A lot of people complain about how long the shipping takes, but it is very clear for each product what the processing time frame is, and the shipping time.

1) the dress i received does not fit the visual or written description sold to me.
Dress was light blue i got white
Dress had sweetheart neck i got straight
Dress had maxi i got small aline no extra fabric
Dress had lining to ground i got to knee see through lining and dress
Dress not hemmed on bottom at all
Dress overlocking left hanging out of top of dress
Colour not what ordered

2) try and get refund due to freudulant nature of charging for advertised dress and providing something else and 4 attempts later nothing.
3) this company needs to be taken off instagram and facebook and we need to work as a collective gtoup against them.
4) it is freud. On principal i will be taking it further.
I want my money refunded for dress and postage seriously compensation and appology for the stress caused just by trying to get a refund and providing a freudulant product.

It has been over six weeks since I placed my order, but I have nothing to show for it. According to the "tracking" information they gave me, the order is still in China (I'm in North America), and has not moved at all within the past month.

I left a review at the company's invitation on the products I ordered stating that I never received them. This review was promptly deleted and the site won't let me review an item that I have "already reviewed". I suspect that the positive reviews are planted and I now know for a fact that the negative reviews are being deleted. I have also attempted to resolve the matter directly with the customer service reps at Zaful but they just tell me to "check back in 15 days".

This company was advertised to me on Facebook and I am considering contacting that company to alert them to this obvious scam. I wouldn't be surprised if there is simply no Zaful clothing company at all. I encourage others here to do the same.

After my initial review, I received an email from Zaful about a full refund. This was on 3/3/16. I was out of town for the weekend, and when I went into the link that Zaful sent on 3/3, it was no longer available.

So I sent a message on my open ticket on the Zaful site again only to be told that I can get a partial in store credit if I return the items. That's the best they can do.

So the bottom line is, they will not refund for returns.

I bought from this site, firstofall the costumer service Excellent! Very nice clothes, good price and their quality is very good, they look exactly like they look in the site and the size exactly according to size chart, shipment arrived very quickly, no doubt I'll buy from them again.