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ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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The clothes are very cute and appear high quality for the price. I purchased two swimsuits in early February and one was shipped a week later on the 15th. I got both items a few weeks later. Both suits are adorable and I wear them all the time. People complain about the shipping times but right after I complained my shipment arrived AND Zaful refunded me. Their customer service is really top notch and I would recommend these clothes!
I ordered thee items from Zaful and they were all true to size and looked exactly like the photos on the website. Their customer service is also great. They answered my question within a day. I will definitely buy moreitems from Zaful!
I bought two items in zaful, one arrived in a short period of time and it's beautiful, very good quality and truly to size, fit perfectly and i love it. The other item havent arrive yet but I have a code to see where is it and that works really good. Its going to be here soon. The service is very good in Zaful, was a pleasent experience
I have ordered from zaful before and previous orders came through fine. This time i have been waiting for over a month and there's still no sign of my order. I'm getting very irritated and very annoyed.
Dear shauna,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
Two months ago I ordered five swimsuits. I should have ordered just one just to see the quality and fit but nooo! I wanted to believe it was going to work out. After all the swimsuits are copies of very expensive designer swimwear. First of all I try to get a refund and the website did not recognize my order number I tried to do individual reviews for each of my items but the website stated that I had not placed my order yet. Really? A lot of the swimsuits are under $20 but it can add up and the next thing you know you just blew 100 bucks on garbage. The one swimsuit I look forward to receiving came apart as I was trying it on. Can't believe these swimsuits can be shipped out Going as poor as they are. Who approves the quality of work? If ZAFUL is happy to rip people off, they're doing an excellent job. Ladies ignore those YouTube videos about ZAFUL. SAVE YOUR MONEY! By one Authentic beautiful designer bikini Rather then a couple of cheap horrible embarrassing looking swimwear that you can't even give away.
Dear Janet,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best Regards
Zaful Customer Service
I placed an order on February 4th. Although I expected the items to be a little slow in coming due to previous reviews, I had absolutely no updates on my items until I decided to open a ticket.
Only after opening a ticket was I informed that my items were not in stock, and I needed to wait. My order was not shipped until 20 DAYS after I placed it. Even then, only part of the order was shipped, and I decided to cancel the remaining item so I wouldn't have to wait for it. Now, it has been four weeks since I placed my order and I STILL have not received my items, and could potentially still be waiting another 3-4 weeks.
Don't order from here. I wanted my items to come in for an occasion, and at this rate they won't be here in time, even though I ordered them MORE THAN A MONTH AGO. It's ridiculous and not worth the time.
Dear Skyler,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
Best Regards
Zaful Customer Service
Great prices, beautiful quality and overall a good buy for any type of clothing or accessory! The customer service will work with you regarding shipping, payment, or any helpful insight to ensure a great experience shopping with them. Would highly recommend to anyone who is looking for great deals and cute clothes!
I was skeptical about this website at first, but now I'm obsessed. All the bikinis are so inexpensive, but when they arrive they look exactly like the pictures and are great quality. There is also such a variety on the website, I wish I could have all their bikinis.
There's a reason that everything Zaful sells looks like cheap trash, and it's because that's truly what it is and that's exactly how I would describe this company. To say they have the worst customer service in the world would be implying that they have any customer service at all. If you want to waste your time trying to contact "*******@zaful.com" you will ultimately discover that you sent your time and emails spiraling into a black hole. If you're looking to ever lay eyes on any semblance of a product, literally anywhere else. If you're in the mood to throw a few bucks in a flaming trash fire, you've come to exactly the right place.
Dear Abby,
Thank you for yoru message.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have shipped your order out today. If any problem after receiving the item, please feel free to contact us.
We offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/.
Our team has reviewed your complaint and offered you a solution in the ticket.
We are waiting for your reply.
Best Regards
Zaful Customer Service
I love this website! It is amazing, quality clothes at an affordable price! I have ordered multiple bikinis from here, and i have never been disappointed! Seriously, this is the website for you.
I placed an order for 2 bikinis a few months ago, they came after about 3 weeks (while that may seem like a long time it was what I expected coming from China to Canada with standard shipping). I was pleasantly surprised by the quality of the bathing suits, coming from a site where they are this cheap you never know what to expect but not only did they look exactly like their photos - the material was very good. However, sizes run VERY SMALL! I would recommend ordering minimum one size up if not two. Another bonus for Zaful - when I wrote them a message explaining that my bikinis were great but were very small they wrote me back saying they would refund my account with a credit (and they did) and not only did they tell me I didn't have to send the small items back but they said they would love it if I would DONATE IT if i couldn't wear it. I was impressed.
I decided to order 2 more bikinis in a medium rather than a small to see if they will fit, this time my orders were shipped separately and I have not received either yet so I cannot say much about this order. However based on my experience with their costumer service after my last order I am expecting things to go well. I would recommend this site as long as you realize sizes run EXTREMELY small and don't expect a fast delivery. Other than that quality was great, especially for the price.
I have order 3 times from Zaful and absolutely love the website!
The sizing is a bit tricky but if you read people's honest and helpful reviews you are sure to pick the right size. The reviews on the page really help in choosing the items of great quality especially since the pricing at Zaful is really cheap, you find great quality pieces at really low prices! I love the items I have received from Zaful. If you sign up they give you really great deals and also you collect points that help you in getting discounts. The community on the site is very helpful. Great designed website and very interact with customers. My favourite and go to online store!
I was a bit weary to buy from this site because of all the bad reviews but for the price i figured, why not. I bought 2 bathing suits, a necklace, and a pair of glasses. Within a day, 2 of my items had shipped out while my other 2 didn't because they were on backorder. They were very helpful and told me i could either wait for it to come back in stock, get a full refund, or i could pick other items i wanted instead. The other 2 items that had shipped (a bathing suit and the necklace) came around 2 weeks later and it was amazing. For the price of what you're getting, it IS worth it. The bathing suit fit great and was such great quality. Although i wish they would put on the site what items aren't available due to back order, i will definitely be shopping online here again. :)
I found zaful.com on google while looking for bathing suits on google. One simple red one with a skimpy bottom caught my eye, and because they offered free shipping on orders over $30 I decided to see if there was something else I wanted from the site. Two hours later and I ended up spending close to $200 on their site. I did not realize that their products are shipped from China, but little did it matter, cause the products were delivered as promised. They separated the items into two packages and sent out the ones that were ready which was nice. The products I received are of excellent quality, I love everything I bought from here and will definitely shop at zaful.com again.
I bought two bikinis, and I go perfect, I took my measurements and I bought them and they are my size, and of good quality, I like them very much and I am very happy
Ordered two bathing suits express shipping 12 business days ago (17 days). By business day 10, I reached out to them via email to cancel the express order since they claimed to respond within 24 hours (and since express order half a month later is so pointless). Finally, today, I've received word that it's being shipped. No response yet from customer service. Let's see how "express" the shipping is.
Dear Kristen,
We would like to offer my sincerest apologies to you for the issue.
Please understand after we receive your order, normally it will take us some time to prepare the items. This time depends on our stock availability.
Please offer us your order number then we check the issue for you.
You can email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index titled as"complain from sitejabber".
Best Regards
Zaful Customer Service
Zaful is like a hidden gem. Lol I stumbled upon the site on Pinterest. I ordered my first purchase back in September.Of course by the product coming from out of town and me electing standard shipping, it took about 2-3 weeks for me to get my items. Totally worth it though. Everything looked exactly as advertised.The quality was great and the clothes are stylish.The team is awesome too and they check on you to see how you enjoyed your purchase.If there is anything you need, you just message them and they get right back to you. I wish all clothing sites were like this.Im very pleased with zaful and they are my go to for stylish and affordable fashion.
I loved the treatment of customer services, they are so nice and so efficient, they respond almost inmediatly, my package arrived in 5 days i'm FROM México, the quality was better than i expected sizes as marked on the page, and the colors so brilliant
Honestly so good I didn't have any problems. So wonderful! Totatly worth the money in my opinion and I will be shopping on this website more!
I really enjoy shopping at Zaful. They have many selections and it was affordable. Not only was it affordable it was good quality. They make it so easy to shop. One thing that I truly enjoyed was the online customer service. I had a question about one of my items that I had purchased and they responded back within 24 hours. They were not rude or careless. They truly made it a priority, to see that I was happy.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Jenna,
Thank you for taking the time to write a review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
To track a parcel please visit here: http://new.17track.net/en. The tracking information of your order has been updated.
I have followed up your case and our team has solved it for you in the ticket.
Please log in your account to check and reply to us.
Best Regards
Zaful Customer Service