ZAFULReviews 1,698

I ordered 5 items from Zaful in the beginning of January that were all supposedly "in stock". Since i qualified for free shipping, i didn't expect to get the items quickly. After i got the shipping confirmation, i realized everything was coming from China and their tracking link didn't even work. 4/5 items arrived in couple of weeks. The bikini and hat i received were what i expected, although the hat was a bit too small (i don't have a large head by any means). The blouse and jewelry on the other hand were made of pretty crappy material and just wasn't worth it in my opinion and i regret getting them.

The biggest problem i have with this company is their deceitful way of getting you to pay for an item that they will never send to you. I waited a whole month for my last item before i submitted a ticket to them asking when i would be receiving it and they responded with contradicting messages. In one message, they told me that they already sent me everything which was clearly not the case. In another message, they basically told me that they don't have it in stock and i can wait another month for it. It's really not that hard to keep track of how many item are in stock and ONLY sell what you HAVE or at least tell the customers that it's unavailable so they don't order it in the first place unless they want to wait. They weren't even going to tell me that it's not available for 2 months until i messaged them about it. I subsequently received another message saying they refunded the amount back to my account and that I should see it in my z-wallet. I don't know what a z-wallet is and don't care at this point because i want me money sent back to ME and not some store credit to a store i don't even want to deal with anymore. I still haven't seen my money refunded back to my bank or paypal despite multiple attempts to get it resolved and I'm extremely frustrated with this company. Luckily, the amount isn't as big as some of the other reviewers, but regardless of the amount, I think it makes sense to refund the COMPLETE amount back to the consumer if you can't fulfill their order.

So I just wanted to let people know how they can get their money back from this FAKE company who lie to their customers! I purchased 1 bathing suit from Zaful and it has been over 2 months and I still haven't received it so I contacted them for a refund but they gave me a bunch of excuses, I saw that I couldn't get a refund from them. So, there are several ways to get a refund back: if you payed with PayPal you can contact them through their website and fill out a complaint form (which I did and I got a full refund back the next day!) or if you payed through your credit card you can call your MasterCard/Visa and they will refund you the money back! I wanted to let people know because it really makes me angry that these sort of companies SCAM people out of money! I hope this helps people who are going thru the same situation.

I ordered from Zaful on black Friday ( Nov. 29th) and was planning on giving things out to my friends for Christmas. I didn't end up getting my things till January 3rd. The shipping is slow, so don't worry your things are coming in it just takes time, so order ahead. The customer service is fast and assured that my things were coming in and were very helpful. I ordered 5 mermaid blankets which were in great quality, earrings and a hat which were also in great quality. The only thing that wasn't that good of quality was the romper that I got. But in all, considering that everything was for such a good price I am happy with what I got. If you are mad about the quality then order from an expensive website. I will definitely be ordering from here again.

I bought on zaful worth 135 USD. Due to the laws in my country I could not get the package and decided to return it. When I returned the package, they claimed that they did not receive it, even if DHL informed me that the package arrived one week before. Zaful told to me to wait 10 to 15 days. I insisted to send messages and they admitted they received the package. After much insistence they said that they could only give me back only 80 USD, even if I had free shipping and free returns. This company is not to be trusted.

At first I was afraid that it was false or that it was a fraud, anyway I made my first purchase and everything was a success! I already have 3 purchases of more than 4 items and I go for more. The service they provide is excellent, they are always attentive to you and any problems you have solved it immediately. I am in love with Zaful, it is an excellent option, you will be delighted with the products they sell because they are all beautiful and of very good quality.

I've been a loyal customer for a year now to Zaful.com. I have ordered from just about every range of product the site has to offer. I've never received something that was totally off from description like some of these other online websites. Everything is of beautiful quality, and you're ever not satisfied with an item, just contact customer service, they're really nice! I've never had an unresolved issue with Zaful at all. And the items they have I find just about nowhere else! Believe I've looked! Love!

I was a bit nervous at first when placing my order with Zaful just because I was skeptical that you could get cute clothes for those prices. I had been looking a bikini there for the past year and finally I just went for it and purchased it. I absolutely love it! The company got my order shipped the day following me placing my order. So quick! I was so happy with my purchase that I actually just placed another order with them. I would definitely recommend shopping at Zaful!

Zaful is really affordable website. I came across them via FB ads and let me tell you I was pleasantly surprised! I orderes bikinis (GREAT FIT), sunglasses (to die for!), and tops (fit and look amaaazing!) im really happy and i know Zaful is my GO-TO when I need to find a statement piece or i just want to upgrade my closet

I placed an order for a few items on 11/26. I finally received the order on January 13th. No where did I ever receive any notification that the items were going to take this long. All other web sites will clearly state that they are on back order or provide some details with any delay. I didn't receive anything. I no longer needed the items and in order to return them they wanted to give me only 1/3 of the price as a store credit. I do not want a store credit since I will no longer ever shop with them. All reputable stores tell you if there will be any delay in shipping merchandise. This is unacceptable.