On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
We monitor reviews for authenticity
I would say that sure I did get my stuff so that's the only reason I gave them a two, more so out of pity. The quality is dreadful, my order was shipped soooo late, they had gotten my address wrong, they never delivered all of my items I had exchanged, they didn't give me my money back for the orders I canceled. My jeans didn't even have a button hole! It's ridiculous that some of the stuff is priced as high as it is for such awful quality I had received. Best advice: shop elsewhere, you'll find way better things. I got half the stuff I was actually supposed to get from Amazon at a fraction of the price and guess what? It was actually on time, who would have guessed?
This app is pretty good. There is a size guide for each item and it gives you great discounts. But I wish the shipping was a little faster. Overall, the app is reasonable.
I guess I can't even tell whether or not this site is good because it won't even let me pay for my order. Was really glad to have found some good clothes for a trip I'm going on soon but i can't even buy them... it's ridiculous
Dear Tessa,
We apologize for this situation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service
Zaful has many good sales and chances to receive clothing for a very low price. The shipping is inexpensive as well as they ship from china it does take about 2-3 weeks for products to arrive but it's understandable. For small things shipping is about $3 and for larger orders shipping is about $6-$8.
The products I have bought were cheap and I was able to use coupons as well! I also tried their "get it free" program with a friend of mine and we managed to get a free shirt along with a purchase of 2 sweaters and a jacket for only $44! To me I think that is a very good deal! They also offer zaful points that you can use as money when checking out. You can easily earn points by having a friend register on zaful, purchasing an item, or having a friend simply click on a "get it free" link. Also with the "get it free" program you are able to spin a wheel to try and get it for free or earn coupons or zaful points.
Now on to the products themselves, I ordered some sweaters and a jacket for the winter and they arrived about 2 weeks after being shipped. Though one of the sweaters have not been shipped yet, zaful had offered me a chance to buy something else in exchange which I found very nice but I thankfully declined because the sweater is something I do not want to replace. The sweater i bought is not too thick and not too thin so it could be worn year round in the winter or during summer nights. The jacket I bought is the same, not too thick and not too thin. There were no problems with the clothing and I am very satisfied with my order.
Overall, zaful is a very reliable, inexpensive, and amazing clothing store that I would definitely recommend to others.
I ORDERED A FEW PEICES FROM ZAFUL ON DECEMBER 14TH, EVEN THOUGH I KNEW I WAS NOT GOING TO RECEIVE THE PACKAGE BY CHRISTMAS I WAS HOPING TOO. I RECEIVED AN EMAIL SAYING MY ITEMS WERE SHIPPED ON THE 19TH. IT IS NOW DECEMBER 27TH AND STILL NO UPDATE ON THE SHIPMENT. I CALL THE SHIPPING COMPANY AND THEY INFORMED ME THAT THEY NEVER RECEIVED THE PACKAGE FROM ZAFUL. I TRIED STARTING A LIVE CHAT AND NOONE WAS AVAILABLE, IT PROMPTED ME TO TRY AGAIN. THE NUMBER PROVIDED ON THE WEBSITE TELLS ME TO CALL BACK DURING BUSINESS HOURS. I CALLED AT 2:30 PM EASTERN TIME. I WOULD NOT RECCOMMEND.
Dear JASMINE,
We regret the inconvenience we may have caused to you.?
We have shipped your order out on December 18.
The standard shipping time will be around 7-15 business days after dispatch if there are no delays.
Our team has reviewed your complaint and offered you a solution in the ticket.
We are waiting for your reply.
Best Regards
Zaful Customer Service
A friend told me to use this site and it SUCKS. I am ordered bathing suits 3 and a half weeks ago and payed for expedited shipping which has still not arrived. I am leaving for vacation tomorrow and still do not have them. There customer service sucks as well as there phone number is a scam and they reply with computerized e mails.
Dear jamie,
We would like to offer our sincerest apologies for the issue.
We have shipped your order out on December 12.
The standard shipping time will be around 7-10 business days after dispatch if there are no delays.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service
I honestly was a little hesitant about this website because I hate online shopping but decided to give Zaful a shot and was pleasantly surprised! I bought tons of bikinis, sunglasses, bags, and tops and they were actually really good quality and a fraction of the price of other stores with similar clothes. The only problem I ever had with Zaful was that two of the numerous bikinis that I ordered were a little off in the sizing. I was a medium and the bottoms were way too small for one of them. For the other, it was for my sister and she ordered a small and the bottoms ended up being too big, so we just ended up swapping! I never had one issue on the quality of the clothes and how they were made. Everything I bought looks exactly like it did in the pictures. I recommend Zaful to my friends all the time and always get compliments on all my Zaful purchases.
Don't buy here first off the phone number is disconnected, red flag right there! The live chat no one is there. I ordered clothes over 20 days ago they said it was shipped to UPS called UPS and they said nothing has reached their store. Its impossible to cancel your order because they close all contact to the public. They will not call or answer your emails. TERRIBLE COMPANY do not buy from them! I'm actually reporting them to Better Business Buro no number to talk to an employee or to cancel the order.
Dear Susan,
We are sorry to hear you've had difficulties to reach us.
Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332.
Your order has been shipped out on December 14,2016 and December 18,2016.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.
Therefore, please hold on for a few more days and try again later.
I have followed up your case and our team has solved it for you in the ticket. Please send us your reply.
We look forward to hearing from you.
Best Regards
Zaful Customer Service
Don't be fooled by the website, it is all a scam! I placed a $100 order and it's been 3 weeks now and they will haven't "processed" my order but they have taken my money from my account. Communicating with that people Is like talking to a wall. They just tell you things to keep you waiting and hopeful meanwhile you're stuck with no product and no money.
Dear Mitch,
Thank you for taking your time to write your review.
Please note that we can only process the order after receiving the full payment.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
Quite content with this company. I bought 3 bikinis and a chiffon coverup which were all decently good quality considering how low the prices were. The general rule of Asian companies like Zaful is to order a size up and it holds here as well. My suggestion to ensure really great fit is to check the size guides of each item separately to get the best fit. The size guide is fairly accurate and means you also do not get an items that are too small or too big. Also be wary that depending on where you live in the world you may have to pay custom fees on top of the shipping and handling you pay to Zaful. In my case, I owed around $35CAD in custom fees on top of the $11.99USD I had paid to Zaful so though the cost is low for individual items it ends up balancing out in shipping and customs fees to a regular priced clothing item from a big brand company.
I have bought 3 sets of bikinis on Zaful and ALL of them actually are really cute but only one problem with a top bra being very flat and I may only can wear it to do sunbath but wearing it into water cuz it may fall off easily... and then i wrote my review there and right after that the customer service sent me emails and sovled the problem with so much patient. I'm very happy to shop on zaful and i think i will shop here another time soon.
After ordering a few bikinis a while back i ordered a dress for my 18th and i am very disappointed. Looks nothing like the picture and is cheap and not nice at all. The material looks like it is about to rip and and sequins were barely staying on the dress. The quality was incredibly poor. Was hoping after the problem with my first purchase that this dress would make up for it. I was wrong. Wont be ordering from Zaful ever again.
Dear Madie,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
As for the dress, we have shipped it out on 2016-11-29.
The standard shipping time will be around 10-25 business days after dispatch if there are no delays.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Best Regards
Zaful Customer Service
I recently ordered a bathing suit from this website and wasn't expecting much considering it was very cheap. However, it arrived a few days ago and I was very impressed. The material is thick and high quality and both the top and bottom are true to the size. The shipping did take a little while, but you could easily pay for express shipping if needed. One of the best online stores by far.
I have order my swimsuit in L and not in S.
Can I cancel it?
Dear Amanda,
Thank you for taking your time to write your review.
Please kindly note it is the customer's responsibility to check the order details before placing the order.
Coud you please tell us your right order number so that we look into your problem and then give you a satisfactory solution?
If any question, please contact us via ticket or email to support@zaful.com titled as "complain from sitejabber.com".
Best Regards
Zaful Customer Service
I love Zaful because they have a lot of products which are great and cheap. Also, their customer service is always available to help me if I have any problems,
My order came in late, but you guys gave me a 15 dollar refund because of the shipping delay, dress was 30 dollar. Finally got my dress in and i am excited about it! Thanks! Good customer support!
A part of my order was shipped the next day of placing order. It reached me within two weeks. Very happy with the final products. However, the remaining products are still not shipped. Apparently they are out of stock, which zaful should've informed at the time of purchase. Also, they initially gave me the wrong tracking number, but eventually corrected it after I contacted them.
I have ordered a few things from this website. The items I purchased were a hit or miss. You get what you pay for, so if you're willing to put in a few extra dollars you can find some really good items.
Hi, i ordered some stuff with zaful but only half my order came, i am missing a swimsuit (*******) and a jumpsuit (*******) which are there SKU NUMBERS. My order number is U**************. If you could please contact me urgently to resolve this matter.
Kind Regards
Dear Katharine,
Thank your for your message.
We have shipped these two items out on 2016-08-19.
You can track here: http://new.17track.net/en. The package was delivered on 2016-9-20.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Thank you for your support and patience.
Best Regards
Zaful Customer Service
From my personal experience customer service was really great, any questions I had were answered patiently and all of the swimsuits were good quality. I did have trouble with one of them as the buckle wasn't properly made and couldn't close but I got a refund to make up for it. I had the option of getting a refund in store credit and extra Zaful points or straight back into my PayPal account. Any items that didn't fit properly were also refunded.
Shipping took a few weeks to get to Australia on express shipping, which I received for free due to buying over $99 USD worth of items. They were all packaged separately inside the parcel.
One item had to be shipped separately due to it being out of stock at the time I ordered it, but it came about a week if not less after my main package.
Overall my experience with Zaful was really good! I think you do have to be smart about the items you buy and read the item description/materials etc. carefully to avoid any mistakes or misconceptions about what the item is like.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Katherine,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best Regards
Zaful Customer Service