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ZAFULReviews 1,698

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Australia
1 review
1 helpful vote
Follow Isabella F.
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Considering the price of all Zaful products I have been overwhelmed by the high quality and standard of all items I have received. I have made a number of separate orders on different occasions and on all occasions I have been more than satisfied with the products and the help from the Zaful support staff. On one occasion I had one product in an order being shipped separately and the Zaful staff were always helpful in giving me an update on where my order was at all times. I will definitely be using their site again and I would recommend its use for others.

Date of experience: June 5, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Isabella,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Texas
1 review
1 helpful vote
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Love love love
June 5, 2017

I absolutely love Zaful, if I'm ever look for affordable trendy fashion I go to here. I have purchased from this website 4 separate times and have never been disappointed. In total I've purchased about 30 items ranging from tops, dresses, accessories, and swimwear. It does take a while to ship, 2-3 weeks depending on the items so keep that in mind when purchasing, that part has never bothered me.
I highly suggest doing research on items before you purchase (i. E. Read reviews, look up items on YouTube, and check sizing)

Date of experience: June 5, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Madison,
Thank you for taking the time to write your review. We at Zaful really appreciate this.

We kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Best Regards,

Zaful Customer Support

California
1 review
1 helpful vote
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AMAZING
June 5, 2017

When I first decided to check Zaful out I was a bit skeptical. From what I heard it was either a hit or miss. But COME TO FIND OUT, Zaful is THE place to get cute apparel for a price you can't pass up. I would recommend this site to any one and everyone. I've never had a bad experience with them. LOVE IT!

Date of experience: June 5, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Kirstin,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

New Jersey
1 review
0 helpful votes
Follow Mathew R.
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I am very impressed by the quality of the bikinis and clothing I ordered from Zaful. With some hesitation because the prices are so low, I ordered several items and was extremely satisfied with all of them. They were exactly like the photos on the site. I do have to say the bikinis do run small so although I typical wear smalls, I ordered mediums! Please note that the top and bottom do come as a set so you have to get the same size for both - I was worried about this for myself because I am heavier on the bottom, but even though I sized up the tops still fit as well. I've gotten so many compliments on the clothing and bikinis I've ordered from there and will continue ordering from their site! Only downside is that the shipping does take around 2 weeks!

Date of experience: June 1, 2017
Canada
1 review
0 helpful votes
Follow Rav S.
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So I got products which had nice reviews by customers and proper size references, like mine was described as US: 4 which is my US size for most products, that fitted me really well. The top that had good comments on it was actually same as shown in picture and quality was not cheap at all, it was good. Rather I would say this site is not cheap as it costs as much for things as they do in canada, but its not cheap quality either. And yes fast delivery. Still go with Caution!

Date of experience: June 1, 2017
Canada
1 review
2 helpful votes
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Never Again!
June 3, 2017

I ordered 7 Bikini's from Zaful back in February of 2107, its now June 1st. I paid extra for express shipping which was a waste of my money. When I got an email saying my items shipped it was only 4 out of the 7, the other ones took over month before even getting back into stock. Even though when i was ordering them it said in stock!

The bikini's themselves were decent, but the sizing was completely off and all of them were to small on me. I got one in an extra large and yet still didn't even fit my 34D bust. Another one I got in a medium and fit great on the top, and way to small on the butt.

A month and a half has passed since I order my items and I ended up moving houses. I contacted them on Facebook and heard no reply. Sent to live chats and when I finally got to talk to someone they basically told me $#*! off that live chat was for people in the buying process. So I had to do some email chat back and fourth and let me tell you what a nightmare. By the time they answered me i got a notification that 2 out of 3 left was shipped, I emailed them and told them my address needed to be switched and they kept saying cant your friend deliver it to you? Even thought I told them 100 times my mother sold our house and we moved, i don't know the people living there, and therefore wouldn't get my items.

I am also from Canada and had to pay $30 dollars at the boarder the first time, and was pissed to find out I was now gonna have to pay it 2 more times when the rest of the items came. So fed up with a 3 month process I asked them to cancel the last 3 items, as I didn't even want them anymore.

S**t service, I will never order from here again. Because even when they tried to fix the problem and give me only a %10 coupon, i pretended to make another order and the coupon didn't even work.

Date of experience: June 1, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Monica,
We’re sorry you’ve had this experience.

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

As for the rest items, we have shipped them out before receiving your message about changing the address.

As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

Best regards
Zaful Customer Service

India
1 review
0 helpful votes
Follow Sneha B.
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FLAWLESS
June 1, 2017

Best customer service, Best products, sizes are very clear, Amazing selection and you just cannot beat the price. All in all, super happy with their products.

+1
Date of experience: June 1, 2017
California
1 review
3 helpful votes
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DON'T TRUST
June 3, 2017

I never thought I would get scammed because I always do research. I've been waiting impatiently for my bathing suits and finally they arrived unexpectedly after 13 days. I was confused at how small the package was and I was very scared to open it. 2 ugly pieces of cloth were in that tiny bag with all of the information INCORRECT. Price and descriptions. After trying to reach support center my claim would not submit and kept saying that the passcode was wrong when I checked it at least 10 times. If there was a 0 or negative star rating that's what I would choose.

Date of experience: May 31, 2017
Florida
1 review
0 helpful votes
Follow Brenda C.
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I purchased bikinis on zaful and although the sizing may be off they are really good quality and very cheap. Would recommend! Just go up a size or 2 in order for them to fit.

Date of experience: May 31, 2017
California
1 review
0 helpful votes
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SCAM SCAMSCAM
June 2, 2017

This website is a full on scam not only do you purchase a swimsuit and it never comes or it does, everyone else is saying the quality is horrible and they take people's pictures from different websites to cover up the statement of the poor quality they actually make it, I don't know why other people are saying it's great because it's not TRUST EVERYONE THAT IS SAYING ITS BAD YOU WILL BE DISSAPPINTED

Date of experience: May 31, 2017
Greece
1 review
0 helpful votes
Follow Maria D.
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It is the first time that i trusted an online shop out of Greece.
I ordered two swimsuits, one bikini and an onepiece.
I ordered them in size Medium which is my usual size.
Didnt have any problem with the tracking, every moment I knew where my order was so that is very helpfull ( also if its the first time shopping at this shop)
I can say that I absolutely LOVED THEM BOTH. Totally true to size, very good quality, i've also tried them at the sea and didnt have any problem at all!
The only thing that i considered about is that they arrived seperatly, so, i mailed the support center and cleared that out for me and also being very very kind! So I know now that i can trust them if I have any questions!
I could definitely suggest this store for you! Very good prices, service, variety of stuff! Go for it!

Date of experience: May 28, 2017
Israel
1 review
2 helpful votes
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Good experience
May 30, 2017

This was my first order on the site.
The package arrived exactly two weeks after the order, with all the good quality items.
The items are similar to the pictures and the description on the site.
In addition, Zaful sent a message and made sure I was satisfied

Date of experience: May 27, 2017
New Jersey
1 review
0 helpful votes
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Excellent service
May 30, 2017

I'm so impressed with Zaful's work and service. My order was delivered very soon and I'm happy to say that the products were exactly like the picture in Zafu'l site. I understood that the company has worked very hard for this result

Date of experience: May 27, 2017
Mexico
1 review
0 helpful votes
Follow Madai M.
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Los modelos son particulares y muy lindos, si bien la manufactura no es excelente, sí es muy buena para el precio que estás pagando, todo es bastante barato. Si tienes algún inconveniente e intentas resolverlo el trato es MUY amable, eficiente y rápido. La recomiendo mucho.

Date of experience: May 23, 2017
New York
1 review
2 helpful votes
Follow Peyton R.
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My order was shipped out 5/22/17 and I received and email for it. I went to the email and got the tracking number. Ever since yesterday I've tried randomly throughout the day plugging the tracking number in on the site I was given and it is telling me my order isn't tracked and the tracking number is wrong. I am upset about this.

Date of experience: May 23, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Peyton,
Thank you for being kind enough to tell us about your experience.

Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.

Therefore, please hold on for a few more days and try again later.

For more details, we have sent you an email with our solution, would you please check and reply it?

We regret the inconvenience or frustration that your experience has caused to you.

Best Regards
Zaful Customer Service

RU
3 reviews
0 helpful votes
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Excellent!
May 23, 2017

I'm happy about my orders, they came on time and are of high quality. I really recommend zaful to anyone who want's less price but high quality.

Date of experience: May 23, 2017
Israel
1 review
0 helpful votes
Follow mai j.
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I made my first order on zaful 3 weeks ago. Everything arrived in 2 weeks which is great! Definitely give this site a chance if you want some affordable dresses. The quality and the size are perfect zaful my lovely site.

Date of experience: May 23, 2017
New York
1 review
0 helpful votes
Follow Tia W.
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Terrible customer service been trying to get in contact about a refund for weeks no one's available, only via email, the take a day to respond w/ no helpful revolution. Overall terrible I do not recommend

Date of experience: May 18, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Tia,
Thank you for notifying us of your complaint.

Please kindly note it is the customer's responsibility to check the orderdetails before placing the order.
Our colleague has replied to your ticket and offered you a solution. However we have not received your reply.

Your case has been taken cared of by our support team. Could you please refer to your ticket and reply to us?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Serbia
2 reviews
4 helpful votes
Follow Katarina S.
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Amazing store!
May 18, 2017

The quality of these products is amazing! Shipping is very fast and items are very well protected. Staff is nice and pleasant.

Date of experience: May 18, 2017
Jamaica
1 review
0 helpful votes
Follow Rashida G.
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I ordered two accessories from Zaful and I loved them, especially the watch, the color was true to the photo on the site. I had no issues navigating the site, and checkout was simple.

Date of experience: May 17, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071