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ZAFULReviews 1,698

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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New York
1 review
1 helpful vote
Follow Daniella B.
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Overall, i'm happy with what i got from zaful. I ordered three bathing suits, and two of them just came in the mail. All of the bathing suits i ordered were around $10, so super cheap compared to most of the other places i usually would go to for bathing suits. It was a bit tough figuring out the sizing, but, seeing the individual reviews on each of the items, it seems that the general trend is to size up. Material doesn't seem super cheap, but again, the sizing is a little funky, especially with the bottoms. Both of my items came well packaged, individually packed in bags. Shipping took maybe 2 weeks, which is kind of long, but i had anticipated it from what i read from other people, and i'm still waiting on another one of my orders. Would recommend anyone looking for cheap items for good quality!

Date of experience: July 7, 2017
GB
1 review
1 helpful vote
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My swimwear was defective and when i asked them to return my money and send the order back they NEVER communicate with me again! UNPROFESSIONAL AND RUDE BEHAVIOUR

Date of experience: July 7, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear chara,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Hungary
1 review
0 helpful votes
Follow Rebeka S.
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Great shop!
July 7, 2017

This was the first time I ordered from Zaful and I am very satisfied with their services. The products are for affordable price and the quality is really great. I ordered a sports bra, a bikini and a set of makeup brushes and they are all worth buying. The size of the clothes is really how it is written on the website. I will definitely order more products from them!

Date of experience: July 7, 2017
Pennsylvania
1 review
0 helpful votes
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Great!
July 7, 2017

I read some reviews that made me question zaful, but I decided to go ahead and order some clothes from the site. I am glad I did because their stuff was very good quality and it did not take very long to be delivered. Their clothes are really cute and I would definitely shop there again!

Date of experience: July 6, 2017
Washington
1 review
3 helpful votes
Follow Scarlet K.
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When I first went on to Zaful and saw how cheap the stuff was, I was super pumped. I found a super cute, off-the-shoulder swimsuit for $15.99, and I really loved it, so I bought it. First let me start by saying, their shipping services suck. My single swimsuit took over a month to arrive. I contacted them many many times to try and find out where the heck my swimsuit was, and I got no or a very vague response every single time. When the swimsuit finally arrived, I immediately went and tried it on. Then I realized it looked... off. Part of the off the shoulder fabric on the right side had been folded over, stitched and synched, and ripped. It looked like my cat had tried to tear it up or something. On the website, it says that they look over every single product before it's shipped, but obviously that didn't happen here. After 2 weeks of trying to get a hold of Zaful, I tried to submit a little ticket thingie and after 13 tries, I was ready to scream at what a crappy website this was. They wouldn't even let me send it. I called them twice and each time I was met with a voicemail (I promise it was during the time their lines were open). I finally ended up emailing *******@zaful.com, and gave them a piece of my mind. That worked, and they said they'd refund my money in 48 hours, max. 5 days later, I still hadn't received my money back. After a week, I got my money back, and got to keep the crummy old piece of garbage. I just gave it to Goodwill. If you are experiencing the same problem, just keep fighting and calling and emailing until you've gotten what you want. Zaful, I will NEVER order from you guys again.

Date of experience: July 6, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Scarlet,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We are sorry to hear you've had difficulties to reach us via phone.
We will submit this problem to our related colleagues and improve it in the future.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complain from sitejabber".

Best Regards
Zaful Customer Service

Colorado
1 review
0 helpful votes
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Very satisfied!
July 4, 2017

So satisfied with my purchases from Zaful! At first I was a little hesitant but I read all the reviews on the site per product and listened to what the reviews stated regarding material/sizes and was shocked by how great the bikini's looked. I also chose expedited shipping just in case and it literally arrived not even a week after my purchase! Strongly recommend and was super pleased with my order!@siakristina
Order #: U**************
Date of Purchase: 6/10/17

Date of experience: July 3, 2017
South Africa
1 review
0 helpful votes
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Will order again
July 3, 2017

Very happy with my purchase - watch my video review here: https://www.instagram.com/p/BV8GRJngtTs/?taken-by=dusty_dungarees Ordered the geometric print long-sleeve dress and the black knit over-the-knee socks with lace edging. The dress is well-made and good material. Everyone compliments me on it! Only thing is it a lot more billowy/loose around the waist than the picture suggests. The socks fit perfectly (I'm a size 32 jean) and a nice quality knit. Just a bit of loose stitching at the top. Will definitely order again. Only thing is my order took two months to arrive, but I have ordered from China before, so was expecting this sort of timeframe.

Date of experience: July 3, 2017
Texas
1 review
0 helpful votes
Follow Liz M.
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Zaful is amazing! They have almost any clothing item you can think of, for really great prices! The shipping time was faster than I expected, which was awesome! I was expecting my item to take about 2 weeks to get to me, but it only took a little over a week! The quality was also excellent, way beyond my expectations. The size guide was accurate for the item I ordered, and I just placed another order, so hopefully it's accurate for everything on their site. Overall, a great site to order from! I had my doubts since I've ordeeed from similar sites and received poor quality, incredibly small items, so I was both surprised and extremely pleased when I absolutely loved the swimsuit I ordered from Zaful!

Date of experience: July 3, 2017
Belarus
1 review
0 helpful votes
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It was my first experience from Zaful. It is summer now and I've been trying to find "Perfect bikini". And Zaful helped me with it. There is a variety of swimwear.And the prices are very low.So I chose a light blue one.And I love it. This swimsuit made of tight tissue and I think I will take size M next time.The quality is very good. Also I like their Z-points.And with z-points this swimsuit costed 9.99$. So for this price It's a great product.In general, I like this shop and i'm going to order something else.

Date of experience: July 3, 2017
Slovakia
1 review
0 helpful votes
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I was surprised how the quality of the fabric was so good. The items was exactly like in the picture and the colours was gorgeous. The delivery was quick with no problems. Happy with my purchase and definitely will order more in the future. And that's why i am giving only 4 stars because there was some shortcoming but i can definitely fix them on my own.

Date of experience: July 3, 2017
New Jersey
1 review
0 helpful votes
Follow Richawna C.
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I absolutely love this website. I find everything that is trending for such a great price. However, if you want to get anything in a reasonable time make sure to order the items that say priority dispatch, it will save you from the wait. Their customer service is amazing as well. I have never had to wait more than a day or two for a reply.

Date of experience: June 28, 2017
Canada
1 review
0 helpful votes
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I've known about Zaful for a long time and I've never purchased anything because at first I thought that the low prices would mean low quality. I finally purchased two bikinis from their site in May and the quality of both of them is great. I have only worn one of them swimming so far but I can't wait to wear the other. Definitely recommend this website for people on a budget like me.

dumpli.ng

Date of experience: June 28, 2017
Arizona
1 review
1 helpful vote
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Okay, so the title is a little dramatic but it definitely has been an awful experience. I guess it's the truth when they say "you get what you pay for." The quality is definitely not as great as it appears to be in pictures as well in the patterns, but more importantly, the sizing is completely inaccurate. For example, my sister usually wears a size small but ordered mediums just in case and watching her try them on is laughable. I am literally looking at her laughing... (but trying not cry as we spent quite a lot of money on these suits). She is a small girl and the bottoms are cutting off her circulation. I tried calling customer service right away but the number they provide does not go through. The only thing I suppose I can hope for now is that our 10 year old cousin likes cheeky bottoms because she will now be getting bathing suits for her next two birthdays.

Date of experience: June 28, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Megan,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Mexico
1 review
0 helpful votes
Follow Al V.
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Love it!
June 29, 2017

I'm in love with Zaful, the only bad thing is they sent my package in 2 parts, the second one arrived and the first one got lost at my countries mail! So, I opened a ticket with Zaful and told them what happened, they were very kind and offered a refund of 50% of what I paid, which was perfect because I got half of my order, OR to send it again for free! I asked them to send it again and they did, and it actually came faster this time, in 2 weeks, my package came home! I'm soooo in love with Zaful!

Date of experience: June 28, 2017
Israel
1 review
0 helpful votes
Follow Mor H.
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The website has a big variety of items that you can purchase for great value and low cost, great quality! Everything that I got was such a good qualities especially for the money! Really recommend! The shipping took about 3-4 weeks and was really worth it. The people at the customer service were really nice and replied very quickly!

Date of experience: June 28, 2017
Spain
1 review
0 helpful votes
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First time ordering
June 29, 2017

I came across Zaful watching some youtube videos and I immediately fell in love with their stuff! However, I was a bit hesitant to order at first since I'm not used to online shopping when it comes to clothing items. Considering the amount of great reviews I had found and after seeing some of my friends loving the clothes they had previously ordered, I decided to try it out myself. I ordered a swimsuit and to be completely honest I wasn't expecting much of it considering the price I paid for it (13). I decided to pick up an adjustable one just so I would have more chances of it fitting me right since I had seen some cases in which the items weren't completely true to size. I'm 1'75m (5'9), I weight about 68kg, and I'm usually a large so I was a bit worried it would run small on me. Luckily enough, the swimsuit fits me perfectly and actually makes my body look really good. I was surprised at how good, considering the price, the material is. Also, it took a little less than two weeks for the package to arrive, which is way less than what I thought it would take. I ordered a few more items, which haven't arrived yet, and I'm hoping they are just as good as this one is!

Date of experience: June 28, 2017
Canada
1 review
0 helpful votes
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Lots of people have negative things to say about Zaful, but my experience has been nothing but amazing. To start, i would highly recommend their bathing suits because I've ordered two and they are very well made and extremely comfortable. I have also ordered jewelry which has come exactly as shown on their website. Most items have customer reviews on them that include pictures and i highly suggest looking at them when making choices. In my experience everything i have ordered has come in perfect condition as well as quickly. Also their app is easy to navigate and keeps everything very organized. My advice is to try it out for yourself, because the prices are amazing and so is the service.

Date of experience: June 28, 2017
NL
1 review
0 helpful votes
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Love the style!
June 29, 2017

I have placed 3 orders now, 2 of them arrived and I have to say I love the style of the clothes! My first order was a bikini and a two-piece set. The bikini j great, quality seems good, style is very cute. Bikini bottom a bit to small. The two piece set was very nice as well! The skirt was a bit to small for me, and I wanted to change it for a bigger size. Zaful customer service solved this very quickly and good for me. The second order was bigger, because I was so happy with the first one. I ordered shorts, two tops and a two piece set. This time I ordered a bigger size for the two-piece set, but this time set was too big. Again, Zaful solved this immediately for me so I was very happy. The rest of the order was perfect, I love the shorts the most, so comfortable, good quality and stylish! My conclusion: great webshop, great products! Sizes were a bit hard to decide for me, but Zaful gave me advice on how to decide is next time. Zaful customer service is excellent!

Date of experience: June 28, 2017
Canada
1 review
0 helpful votes
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Love Zaful!
June 28, 2017

My experience with zaful surprised me tremendously! I love their swimsuits. The customer service was impeccable. Also, when I order things through the internet, I usually expect to wait a few weeks because with most websites, it can take months sometimes. But with zaful the delivery was super fast! I was really surprised to receive my things in less than 2 weeks wow! I will certainly go back to buy more Item. Thank you Zaful!

Date of experience: June 28, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Marianne,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Denmark
1 review
1 helpful vote
Follow Liga K.
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$#*!
June 30, 2017

Worst stitching, same product in same sizes but one fits, another doesn't, bad quality in general, swimsuits are see through. Definitely do not recommend.

Date of experience: June 28, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Liga,

We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We look forward to hearing from you,

Zaful Customer Support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071