business logo of ZAFUL

ZAFULReviews 1,698

2.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey star
grey star
grey star
grey star
grey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Shanta J.
Unfollow Shanta J.
Share Review
Report Review

I've seen a lot of youtubers showing off their bikinis from this site, but I was skeptical to buy anything from it. Im glad that I finally did because now I have two beautiful bikinis. The website did not take long to ship my order and I received it in about two weeks. The bikinis looked even better in person and was made with good quality fabric. I have already placed another order! Order no. U**************

Date of experience: July 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Shanta,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Australia
1 review
0 helpful votes
Follow Jessica A.
Unfollow Jessica A.
Share Review
Report Review

I was doubtful when I first found the Zaful website - it seemed too good to be true. Reviews on the site seemed to be legitimate so I felt confident enough in placing an order. Plus, the stock on their website is absolutely gorgeous! My order didn't take long to arrive at all and when I opened it, everything was absolutely perfect. The quality of the clothing is surprisingly good for the price and the fit and measurements were accurate. Can't recommend them enough!

Date of experience: July 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jessica,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

Florida
1 review
0 helpful votes
Follow Teilil G.
Unfollow Teilil G.
Share Review
Report Review

Great :)
July 16, 2017

I had a great experience with Zaful. I ordered 3 bathing suits and only 2 came in 3 weeks. Zaful was quick to send me an email saying that they got the other bathing suit in stock and that it would be sent out on priority. That one came in less than 2 weeks. The material was great and they looked exactly like the picture on line. The shipping took a quite awhile but I got free shipping so I didn't mind. Zaful also provided a way for me to track my shipping. I would definitely shop there again.

Date of experience: July 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Teilil,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Australia
1 review
0 helpful votes
Follow Sarah A.
Unfollow Sarah A.
Share Review
Report Review

Thanks Zaful!
July 16, 2017

Great quality, accurate sizing and fast shipping time to Australia. Very happy with my items. Customer service can be slow and unintuitive but that is partly due to time difference in my case.

Date of experience: July 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Sarah,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

New Jersey
1 review
0 helpful votes
Follow Connie H.
Unfollow Connie H.
Share Review
Report Review

I've ordered swimwear from Zaful a number of times now, the range of products is my favourite thing about the website. Sometimes the sizing isn't perfect but you'd have that with bikini's anywhere. Quick delivery, good customer service.

Date of experience: July 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Connie,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

AE
1 review
2 helpful votes
Follow Hazel W.
Unfollow Hazel W.
Share Review
Report Review

Dear Managers,

It's very sad that since i placed my order since Apr. 28,2017 at 16:05:39 PM
Order Information: Operation U**************

This is very bad, after taking my money you did not deliver for a long time it's like stealing my money and giving me nothing in return.

This Zaful online is sooo terrible!
I dont know what solution you can give me but this is worst!

Date of experience: July 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Hazel,
Let me start by apologizing personally for your experience.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Poland
1 review
1 helpful vote
Follow Adrianna S.
Unfollow Adrianna S.
Share Review
Report Review

Zaful is amazing!
July 16, 2017

Zaful is amazing! On this website I always find fashionable and pretty clothes and accessories. I'm so happy with my orders on Zaful and clothes from this website. They have amazing quality and look wonderful. Prices are very low and shipping is fast. Contact with company support is fast and so helpful! I will definitely order something else. I always look at the new clothes and choose something for myself. Zaful is my favorite website!

Date of experience: July 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Adrianna,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

Florida
1 review
3 helpful votes
Follow Michele l.
Unfollow Michele l.
Share Review
Report Review

Terrible company!
July 17, 2017

Ordered in Jun 25, and I still waiting for my shipping number I have never got an email, now july 15 I received an email that one of my items is not available! I won't order again in this company I hope they ship my other item some day this year!.
So terrible service I don't recommend then at all!

Date of experience: July 15, 2017
GB
1 review
0 helpful votes
Follow Chloe W.
Unfollow Chloe W.
Share Review
Report Review

I recently discovered Zaful and at first I wasn't sure about ordering from a different country. But honestly the products are up to date with the fashion trends and the quality of the clothes is miles better than expected, really good. The customer service is also great, so friendly and easy to access. I've been looking for holiday clothes and bikinis and I haven't looked on a single other website since I've discovered Zaful, the prices are so reasonable and affordable so I will definitely be ordering again soon.

Date of experience: July 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Chloe,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Florida
1 review
0 helpful votes
Follow Ashley C.
Unfollow Ashley C.
Share Review
Report Review

Amazing
July 16, 2017

I ordered a bathing suit the other day, still waiting for it to come. People say shipping takes a while. I wish you can order different sizes for the top and bottom but I'm glad I purchased my bathing suit because its really cute and cheap and the reviews for it were really good. I found zaful because it was recommended by some friends who have ordered on it before and they absolutely love it. The price is amazing and the quality is really good.

Date of experience: July 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ashley,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

Canada
1 review
2 helpful votes
Follow Kathy L.
Unfollow Kathy L.
Share Review
Report Review

I placed my orer at the begging of May now its the middle of July and still no order received. Never ordering from this place again. If I could give no stars that would be it... 2 thumbs down

Date of experience: July 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kathy,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Spain
1 review
0 helpful votes
Follow lui r.
Unfollow lui r.
Share Review
Report Review

I placed an order for a Skinny Cut Out Heathered Bodysuit and the quality is incredible. It fits perfectly and stays beautiful. The fabric is super soft on the inside and very very bright on the outside. It is much better than expected. Shipping very fast.

Date of experience: July 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Customer,
Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Spain
1 review
0 helpful votes
Follow Ana O.
Unfollow Ana O.
Share Review
Report Review

I ordered a one-piece swimsuit and it was very cheap and good quality. I love the bottoms in the website because they are very cheeky, the only "but" is that tops are much bigger than bottoms, so even ordering small the top is quite big for me. Anyway, it is worth it.

Date of experience: July 11, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ana,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

California
1 review
0 helpful votes
Follow julia c.
Unfollow julia c.
Share Review
Report Review

Surprised so far!
July 11, 2017

I've placed one order so far based on reviews and products i saw via youtube. The quality definitely surprised me as that was what i was most worried about. Sizing was expected (runs small so size up), so i'm glad i took the suggestions of the other reviews online.

Only thing that was somewhat irritating was the lack of inventory update on the site. I purchased a total of 3 swimsuits for an upcoming trip, however only 2 were available for immediate ship out. I had to reach out and inquire about the third suit since i wasn't sure whether it would arrive on time. They told me it was a popular style and that they wouldn't know when they would get more and couldn't give me an estimated time. It ended up coming in a couple week later (didn't make it on time for my trip), however i did mention that this information needs to be communicated on the site and such as people are often shopping for particular occasions. Other than that, they're pretty responsive with the time difference, so i'd order again.

Date of experience: July 11, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Julia,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Texas
1 review
0 helpful votes
Follow Tracy B.
Unfollow Tracy B.
Share Review
Report Review

The site is really easy to use, and all the products come looking EXACTLY like how they do in the pictures. One thing I love about the website is how they have reviews where customers post pictures of their bikinis, because it gives me the perfect insight on how the product actually looks on someone! I bought 2 bikinis from here, and although they came in 3 weeks, which was just a bit longer than I wanted, they both came at the same time, and for the most part, they fit perfectly. I just bought 2 more, and will definitely put them to use! The customer service is really good too. I've used the live chat a couple of times, and they are really quick to respond. I'm so happy I found this website that I just had to write a review about it, and I usually never post reviews!

Date of experience: July 11, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Tracy,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

Czechia
1 review
0 helpful votes
Follow Nicole B.
Unfollow Nicole B.
Share Review
Report Review

Great bargain
July 11, 2017

Up to now I have only ordered from Zaful once. I ordered a swimsuit, which I saw on Instagram and a very nice dress with pineapple print, which I was searching for forever. At first I was a bit skeptical, but the things were worth buying. I ordered a size up just to be sure, that everything would fit. The things arrived in two separate packages within three weeks from ordering. The customer support was also very helpful in telling me that this process is normal. Worth checking the website!

Date of experience: July 11, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Nicole,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

Louisiana
1 review
0 helpful votes
Follow Alyce L.
Unfollow Alyce L.
Share Review
Report Review

I had pretty low expectations ordering from Zaful but I was very happy with each of my purchases. I bought over $100 worth of items from them and each item arrived as pictured and fit as expected. I knew to size up based on other things I had read so I ordered a medium in most of the items, although I am typically a small. I was particularly happy with the two swimsuits I ordered. Overall, my experience with them was great. My order arrived in two parts. The first part shipped and arrived almost immediately but the second part took longer to be shipped. I reached out to customer service about the delay and was told a few of my items were back-ordered. The other half of my order shipped within a day of contacting customer service and my entire order which was 7 pieces in total arrived within a month. Very pleased overall and will definitely be a returning customer.

Date of experience: July 7, 2017
Croatia
1 review
0 helpful votes
Follow Lea M.
Unfollow Lea M.
Share Review
Report Review

After watching a lot of youtube videos with zaful hauls I decided to order few things. Timing was perfect because they were offering international free shipping. Shipping wasn't really quick but I didn't mind since i didn't pay anything for it and since I live in a small country(Croatia). When bikinis came, I was amazed by their quality.It was worth of waiting. Sizing was perfect, colours were really bright, just like in pictures.And the best part of it, zaful is very AFFORDABLE. I am sharing my amazing experience with all of you to prove how amazing and unique they are. They don't deserve negative feedback. Their staff is really kind and polite. Always here to help. All this is from my experience and I am proudly recommending Zaful to all of you

Date of experience: July 7, 2017
Mexico
1 review
0 helpful votes
Follow Itzel M.
Unfollow Itzel M.
Share Review
Report Review

I was encouraged to buy it for zaful and it was completely what I expected, always very attentive in sending and solving questions, thank god everything arrived in time and with very good quality, the clothes are beautiful, good cloth and backpacks and bags They are beautiful, they do not look ugly, on the contrary, the clothes come in the size I ordered, I hope my recommendation of the store will be of help when buying there! Thank you!

Date of experience: July 7, 2017
Canada
1 review
0 helpful votes
Follow Sydney T.
Unfollow Sydney T.
Share Review
Report Review

LOVE IT
July 7, 2017

Ive ordered from zaful before and mostly just bought either swimsuits or accessories, but this time I decided to try out there clothing and I love everything I got so much! The clothing prices are really unique and I cant wait to wear everything this summer! Everything is really gorgeous and good quality and Im definitely going to be getting a lot of use out of everything I got! I would definitely order from them again!

Date of experience: July 7, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071