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ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I ordered a swimsuit off zaful and that was 14 days ago. The online tracking shipment says the swimsuit is still in China. I'm pretty sure the swimsuit was made in China so i'm not sure why it has just been sitting around there for 14 days. I will never order off of here again. I would rather buy something American made and good quality.
I researched reviews of zaful in great detail before ordering as i felt the prices seemed way too good to be true. For a lot of people they were, as a lot of people were complaining they hadn't reviewed their orders, so I thought I'd better order something cheap at first to test their service. I ordered a bikini which upon questioning zaful (and having to go through a fairly long winded process of getting a response) I was told it should take around two weeks. To my delight the bikini came in less than two weeks, so I got straight back on there to order my summer clothes. I made two seperate orders which were delivered within one month. One of the orders was missing an item which I emailed zaful to question, but it was delivered seperately before they even had the chance to respond. Some of the items I ordered were better quality than I expected, and others were much worse. It seems you need to check the fabric of the item you order carefully in closeup photos before ordering as cheap material is often used, but not always. In conclusion, be smart, do your research, don't expect fast delivery as it is coming from China (give at least one month), don't expect top notch customer service, but do expect amazing designs at good prices and a support team who are doing their best despite language barriers, overseas shipping issues and customs/border control problems.
Dear Emma,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
I loved my swimsuit, I first was little skeptical because I hadnt hear about zaful before, but I decided to give it a try and it was perfect, it took like 2-3 weeks to arrive, but is not that much compared to other websites that I have had to wait up to two months. The size chart was pretty accurate and the swimsuit is beautiful, is just as the picture.
Dear Lisandra,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
July 23,2017 nickname: 690q5p17 My order was overall great. I ordered 2 bathing suits and both were made with good quality material and were perfect for swimming. I had an issue with the sizing on one of them but this issue was eventually resolved. The customer service here at zaful is great, they responded to my questions and provided working solutions. Shipping took a awhile but not too long. I recommended zaful to a friend and she also has had a positive experience. Also the website has a wide selection of very nice things to choose from! I am overall happy with my purchase at zaful and I would definitely buy more things from zaful in the future.
Dear Brittany,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
Honestly, I never ordered any clothes online before ordering my swimsuits from zaful, so I was quite unsure and worried that the money I spent was money I was loosing. But I must say I was really happy with what I got. 2 out of the 3 swimsuits became immediately my favorite one. Be really careful about the size tho, cause I had to order a size up (instead of S, I ordered an M, for all 3 swimsuits, 2 of them were fitting perfectly while the third one was big). About the delivery: it was damn fast. I live in Brussels (a friend that lives in a smaller city in Belgium had to wait 3 weeks), and the delivery took 10 days, I was shocked. Anyways, I am now waiting for my second order (yes, now that I know it makes sense to order from this site, I am not going to stop :), I hope I'll be happy with my second order too.
Dear Anna,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
Honestly I was skeptical about ordering from Zaful because of all the rumors of it being a scam, but afte thorough research I saw that they've made huge improvements later in 2016 towards 2017 so I gave it a shot. I'm very impressed with the quality of the the bikinis especially they're super cute and affordable. My only complaints would be the time for shipping but at these prices, isn't so bad to wait for and the sizes. Although there's a size chart, it's hard to figure out which size will fit you because I've ordered two items in small and I've always been a size small but one fit and the other was wayyyy too tight. I've heard it's because they're from china so their sizes of Asian women but I am an Asian woman and I'm saying the sizes aren't always accurate. But I let customer service know and they apologized and sent me one in a size up as soon as possible; BEST customer service I've ever received, acceptance of the issue and replaced it immediately!
I made a purchase on zaful, i was a worried but I find three cute items just like the photos, about the shipping it was faster than i expects, in my country a parcel could arrive before a moth if you are lucky, this one just take 16 days i was really amazed
Dear Eloisa,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
A website who's prices can't be beat! From bikinis to formal wear to casual, they have it all. And better yet for amazing prices you can get nice quality items for such a little cost! The site is also equipped with an amazing staff who is there always for your help. They respond quickly and are very very kind. I have only had one problem ever with Zaful and after talking with the staff, they sorted it all out and refunded me! All other orders have been wonderful! Really great place to shop!
Dear Gabi,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I have found Zaful to be one of the most inexpensive and adorable clothing and bathing suit webstores out there! Whenever I have had a problem with an order they resolve it in just a few days with perfect results! I will continue to use Zaful for a long time for clothing or bathing suits. Not only is their quality great but their customer service is excellent too! Highly recommend!
Dear Caitlin,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
I ordered several pieces of clothing and jewelry from here and received them all. They were not the highest quality, but for what I paid it was a great deal. I would order from here again! However, it did take about a month for my order to arrive as it was coming from overseas, so do not order if you are needing something quickly. There was one problem with a swimsuit, but zaful was quick at responding to my claim and refunding me for that portion.
Dear Austin,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I LOVE Zaful! I ordered 2 3 bathing suits and a dress. I obviously did my homework on sizing and what not but WOW. I totally took a gamble as I thought the site was sketchy but it was just awesome! I live in Canada and it took 3 weeks to ship (not a big deal) Items were exactly how I imagined. I would 100% recommend ordering from Zaful. Where else will you find bikins for $20?
Dear Karen,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
Trois maillots de bain: très bonne qualité, prix abordable. Le site Zaful est facile d'accès. Reçu en 12 jours sans payé la livraison rapide: je recommande! Et recommencerais à recommander sur ce site
Dear Victoriarizza,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
This was my first time buying a Zaful so I was a bit nervous of not receiving a thing or having bad quality products (since I bought in other online stores and I received horrible clothes) but this wasn't the case, it arrived very quickly, the dress was lovely, the fabric is very comfy and it looks the same as the picture online. I honestly recommend you the site, by the way, I live in Mexico, so if you live here, probably you won't have problems, I selected the fastest shipping and ot arriven like in 3 days by DHL.
Dear MaehganH,
Dear Ale,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
The products are with good quality and same as photos showed on the website. Moreover, the customers services are good with quick responses. The refund processes are easy to use with many different ways to contact the staff ( very polite in tone). You can trace all the talking history in the tickets. Nice buying experience in apps and recommend others to use.
I was very skeptical about Zaful because of how cheap all of their items were. How can they be good if theyre cheap? To my surprise, the quality was the same as i would find at Forever 21. Sure, the shipping took like 3 weeks but its coming from china so I cant complain. I didnt even choose express shipping so I REALLY can't complain. All of my items were cute and true to size.
Dear Michelle,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
Ordered swimsuit online and kept following up on the delivery (for 3 months). They would copy and paste the tracking information and not give me any further details as to why it was taking so long. Have still not received the order and they are refusing to give me a refund.
Dear Claudia,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
I would like to give 100% credit to Zaful.
The dress I purchased is cute and the size description is right. However, as zipper is in the side, I have difficulty to put it because the armholes are not flexible to me. I reported this to Customer Service not expecting anything because I purchased it with reduced price. They offered me an exceptionally generous solution. Full refund plus I didn't need to send it back to them.
Before I got this solution, I had placed another order because their products are so cute and reasonable! If you are searching casual and fashionable clothes, Zaful is the right shop!
Dear Yuko,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
This is a 100% honest review. Everything I ordered from Zaful was pretty good quality and I liked it a lot. Everything looked just like it did in the pictures and it was all vert cute. Since Zaful is a very inexpensive site I was very skeptical about how the quality would be. To be careful, I did research. I only ordered things that had many reviews, including pictures. I payed attention to what people said about quality and fit and bought what looked good. Since there is so much on the site and things come from all different place, everything can't be perfect. There are some bad things on every site. Everything that I bought was very nice and fit well since I sized up. It was not the most perfect quality in the entire world, but for the price, it was great. Zaful is a very large company with very good prices. Everything seems to comes from China. Since it is, it does take awhile to get to you. I always expect this with orders from China. The shipping is also free! It is easy for people to complain about these things, but in my experience, Zaful met my expectations and I enjoyed everything I got. I have ordered from Zaful twice and will continue to into the future.
Dear Veronica,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I have always been well served on the site. The shipments take around 1 month to my house and everything I bought arrived as accurate as desired and shown on the website. I already did 6 orders and they all went with excellent products. It really is a very reliable store, the prices are great and it has several promotions. It has a huge variety of products.
Dear Andreia,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
I had seen many ads for the website Zaful and wasn't sure what to expect from it. I spent some time scrolling through their website and decided to take a chance and order a few items. It takes a couple weeks to get your order but thats because its coming from China (i think its china). Before i received my items, I was impressed with their prices; they are very reasonable. I was also impressed that I got my tracking information within the next day. When my items finally arrived, I was VERY impressed. They came just as they were pictured online and fit me perfectly! The quality of the clothes comes as good as you pay for them. I am already loving my new clothes and can't wait to wear my new swimsuit. Thank you so much Zaful!
Dear Claudia,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Haley,
We apologize for the inconvenience we may have caused to you.
The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Best Regards
Zaful Customer Service