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ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I ordered from Zaful a bag, a T-shirt and a dress and they fit great on me because before I ordered I checked the reviews on their websites( they turned out very helpful).
Delivery time was 30 days but when I tracked the items it turned out that the delay was caused in my country: Lebanon.
I will definitely buy from it again.
PS: the quality is good for me. It eventually depends on the amount of money you're paying like anything in life.
Swimsuit shopping is tricky especially for plus size so after reviewing on YouTube I was bound to listen up to the YouTube's And start shopping the best part about this cool style swimsuit is that it lace up in the front and it was just as they said perfect It seems to flatter a wide range of body types. I love this page, I discovered it recently and I made 2 purchases already. The service is incredible because the staff gives you a continuous follow-up. They solve all your doubts and are pending of your satisfaction with the product. One of my items was out of stock and they kept me informed with the status I will definitely continue shopping with zaful
Dear Shannon,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I've ordered five bikinis from zaful, 2 last year and 3 this year. The 2 bikinis I bought last year were discounted tremendously and the quality turned out to be fantastic. They lasted me all summer and I've worn them again this summer as well. Their bikinis look just like the pictures on the site. Sizes may run a bit small, so just check out the helpful reviews they have below the products that are written by customers, those will help you select the right size. Items can take a couple of weeks to ship so be sure to order early, the prices and quality of the products are worth it.
Dear Deanna,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
The prices are very great for the products. Very easy to find affordable "in style" clothing here. Merchandise isn't the best quality but is definitely justified by the low pricing!
Dear Gen,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
My experience with Zaful has been great - they have excellent quality service for any small need I have. The clothes is beautiful, fits great and always looks exactly like the photos on their website. It is hard to find a good online store with such low prices! I would recommend this store to any one of my friends or family
Dear Andrea,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I ordered 4 products as follows:
1 dress- for special ocasions which is really great, I love it, I love the print -splash dress (SKU *******) with a lot of colors. It is a litlle bit fix at the bust for me and the material is rigid, but the overall dress is spectacular.
1 swetter ( SKU*******). The material is very comfy and soft, the style is unique, but the only thing I don't like is that it is too short, if it wasat least 6cm longer it would have been perfect.
1 wide leg pants ( SKU*******) they are really soft and very comfortable. I don't have anything I would change. They are the perfect pants for a hot summer day.
1 plus size fleece shirt ( SKU*******) - this is deffenetly my star product from this order. It's a warm shirt for spring/autumn and even winter. I wore this shirt almost everyday because it is very easy to match it with jeans and have a cool outfit.
Dear Mihaela,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
I have bought twice on this amazing site, and I was completely satisfied with the staffs. I am a dress lover and here I found lots of wonderful models. The shipping time took about 2 weeks. The quality of clothes is worth the price. I would recommend to my friends this site.
Dear Mariana,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I have had a good experience with ordering from Zaful, the order turned up when they said it would with all the items included. The bikinis did all fit (I had spent a long time consulting the measurement charts) some worked and some didnt but for the price I was very happy. I would recommend buying bikinis from this site and have just made a second order myself. Good customer service, they responded quickly when I had a question which was helpful.
Dear Felicity,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
Nickname: Claudiakyt
Date: 7 August 2017
Its my first time purchasing items from Zaful, and I bought a bikini set, a dress and a sunglass. Because of my short frame, I have difficulty buying clothes online. But the dresses and clothes look so pretty that I had to purchase it. And the prices are pretty affordable. The dress and the bikini fit me so well. And the quality is really good. I will definitely continue buying from Zaful and highly recommend this shop!
Dear Claudia,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
I ordered swimweart and shorts E*******193 on 6/24/17. I received Tracking under U************** on 7 July. I am still waiting. Whats happened - the payment has gone through. What do I do
Dear Colleen,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
I have had the best experience with Zaful! I have ordered from them many times and have never been disappointed. I usually order their swimsuits because they are so cute and great quality for such a low price. Plus they usually come in a timely manner. They also have "priority dispatch" where some items come faster than others. I definitely will continue to shop at Zaful.
I've placed a few orders on Zaful now, and each time I like the company more and more. The products are awesome, the quality is surprising, the prices are unbelievable and the support for the costumer is fast and effective. The shipping is fast and we get to track our items down the way. Shopping in Zaful has been a wonderful experience and I find myself telling about the site for many friends, because of all the fuzz caused by the stylish items!
I have orderd from Zaful for the first time. I am very pleased with the stuff I got. The quality of chlotes is great and the items are the same as in the picture. I was really amazed. Stuff are very afordable and there are lots of beautiful items. I am shure that I will purchase items in future from this site. Also shipping was very fast, about 10 days although it said it would take up to 25 days (for the standard free shipping), so I was very happy when I received it so fast. Thumb up for Zaful!
Zaful is a great website if you are looking for a great deal on bathing suits! The reviews and ratings really help you narrow down and decide which suit is best for your body type. They are very good at getting back to you if you have any problems, or want to return anything! Highly recommended for those who don't have a ton of money to spend, but really want some cute, in trend suits for the summer!
I noticed Zaful on Instagram and YouTube and started watching videos about them. When I was watching these videos they often talked about/ reviewed other stores similar to Zaful. However they always said they had the best experience with Zaful. I saw that Zaful had the best reputation and cutest clothes so I tried it out for myself. I ordered two bathing suits the first arrived in two weeks, super cute, great material and fit. The second arrived in about one week, it fit great, nice material and was reversible. On one of the sides however there was two small wierd orange stains on one side of the top. I told Zaful about this and they are giving me a full refund. I'm going to use that money to buy more from them because they have great products at a low price and awesome customer service.
Zaful is an easy to use app and it has a great variety of nice clothes, especially swimwear at low prices. The quality is great! I've ordered any kinda of things, from dresses to bikinis, and they've all been very well made.
Ordered 3 items and only received 2/3. It's been 3 weeks and 1 item is still pending shipping?! I have a friend who ordered the exact item and she received it 3 days ago!? Horrible service! First and last time i will be ordering from this company.
Dear aubrey,
We're very sorry for your concerns and the issues you have raised.
Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.
For more details, we have sent you an email with our solution, would you please check and reply it?
We look forward to hearing from you.
Best Regards
Zaful Customer Service
I am beyond displeased with the bathing suits that I received. In picture they both looked wonderful and like exactly what I was looking for but when I received the items today they fell short of my expectations. The material is low quality and the sizing is off because while I ordered both bathing suits in a size large, only one of them fits. The suits themselves look hastily put together and the cups inside of the tops of each suit are unflattering and extremely noticeable due to their circular shape. I expect a full refund and suggest that future products are pictured on models so that other customers know exactly what they look like on a body.
Dear Nay,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best Regards
Zaful Customer Service
I found out about Zaful on the internet, and I couldn't be more happy about it!
Thir website is great, very easy to find what you are looking for. There is always some kind of promotion so it's not expencive. The materials are great and the colors too. Also, the shipping to Eastern Europe takes about 3 weeks, so it's pretty fast. And the most importan thing - the customer service is always there to help! I recommend Zaful to everybody!
I bought 4 bikinis from Zaful so far this summer and I LOVE them. The quality was amazing for such low prices and I've gotten so many compliments! Sizing runs slightly small and shipping took about 3 weeks but its so worth it! All my friends got bathingsuits from Zaful this summer and I just put in an order for 3 more since they're so cheap why not!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Elissa,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support