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ZAFULReviews 1,698

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Lebanon
1 review
0 helpful votes
Follow Elissa W.
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Great experience
August 11, 2017

I ordered from Zaful a bag, a T-shirt and a dress and they fit great on me because before I ordered I checked the reviews on their websites( they turned out very helpful).
Delivery time was 30 days but when I tracked the items it turned out that the delay was caused in my country: Lebanon.
I will definitely buy from it again.
PS: the quality is good for me. It eventually depends on the amount of money you're paying like anything in life.

Date of experience: August 10, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Elissa,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

Maryland
1 review
1 helpful vote
Follow Shannon A.
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Looooooove it
August 11, 2017

Swimsuit shopping is tricky especially for plus size so after reviewing on YouTube I was bound to listen up to the YouTube's And start shopping the best part about this cool style swimsuit is that it lace up in the front and it was just as they said perfect It seems to flatter a wide range of body types. I love this page, I discovered it recently and I made 2 purchases already. The service is incredible because the staff gives you a continuous follow-up. They solve all your doubts and are pending of your satisfaction with the product. One of my items was out of stock and they kept me informed with the status I will definitely continue shopping with zaful

Date of experience: August 10, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Shannon,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Canada
1 review
2 helpful votes
Follow Deanna D.
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I've ordered five bikinis from zaful, 2 last year and 3 this year. The 2 bikinis I bought last year were discounted tremendously and the quality turned out to be fantastic. They lasted me all summer and I've worn them again this summer as well. Their bikinis look just like the pictures on the site. Sizes may run a bit small, so just check out the helpful reviews they have below the products that are written by customers, those will help you select the right size. Items can take a couple of weeks to ship so be sure to order early, the prices and quality of the products are worth it.

Date of experience: August 10, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Deanna,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

California
1 review
0 helpful votes
Follow Gen B.
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The prices are very great for the products. Very easy to find affordable "in style" clothing here. Merchandise isn't the best quality but is definitely justified by the low pricing!

Date of experience: August 10, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Gen,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

New Jersey
1 review
0 helpful votes
Follow Andrea B.
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My experience with Zaful has been great - they have excellent quality service for any small need I have. The clothes is beautiful, fits great and always looks exactly like the photos on their website. It is hard to find a good online store with such low prices! I would recommend this store to any one of my friends or family

Date of experience: August 10, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Andrea,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Romania
1 review
0 helpful votes
Follow Mihaela E.
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I ordered 4 products as follows:
1 dress- for special ocasions which is really great, I love it, I love the print -splash dress (SKU *******) with a lot of colors. It is a litlle bit fix at the bust for me and the material is rigid, but the overall dress is spectacular.
1 swetter ( SKU*******). The material is very comfy and soft, the style is unique, but the only thing I don't like is that it is too short, if it wasat least 6cm longer it would have been perfect.
1 wide leg pants ( SKU*******) they are really soft and very comfortable. I don't have anything I would change. They are the perfect pants for a hot summer day.
1 plus size fleece shirt ( SKU*******) - this is deffenetly my star product from this order. It's a warm shirt for spring/autumn and even winter. I wore this shirt almost everyday because it is very easy to match it with jeans and have a cool outfit.

Date of experience: August 8, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mihaela,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

MD
1 review
1 helpful vote
Follow Mariana U.
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Great experience!
August 9, 2017

I have bought twice on this amazing site, and I was completely satisfied with the staffs. I am a dress lover and here I found lots of wonderful models. The shipping time took about 2 weeks. The quality of clothes is worth the price. I would recommend to my friends this site.

Date of experience: August 7, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mariana,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

GB
1 review
0 helpful votes
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Bikini Order Review
August 7, 2017

I have had a good experience with ordering from Zaful, the order turned up when they said it would with all the items included. The bikinis did all fit (I had spent a long time consulting the measurement charts) some worked and some didnt but for the price I was very happy. I would recommend buying bikinis from this site and have just made a second order myself. Good customer service, they responded quickly when I had a question which was helpful.

Date of experience: August 7, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Felicity,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Singapore
1 review
0 helpful votes
Follow Claudia K.
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Pleasant transaction!
August 7, 2017

Nickname: Claudiakyt
Date: 7 August 2017
Its my first time purchasing items from Zaful, and I bought a bikini set, a dress and a sunglass. Because of my short frame, I have difficulty buying clothes online. But the dresses and clothes look so pretty that I had to purchase it. And the prices are pretty affordable. The dress and the bikini fit me so well. And the quality is really good. I will definitely continue buying from Zaful and highly recommend this shop!

Date of experience: August 7, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Claudia,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

South Africa
1 review
0 helpful votes
Follow Colleen M.
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Total disappointment
August 2, 2017

I ordered swimweart and shorts E*******193 on 6/24/17. I received Tracking under U************** on 7 July. I am still waiting. Whats happened - the payment has gone through. What do I do

Date of experience: July 31, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Colleen,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Texas
1 review
0 helpful votes
Follow Sheryl C.
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Very awesome!
July 31, 2017

I have had the best experience with Zaful! I have ordered from them many times and have never been disappointed. I usually order their swimsuits because they are so cute and great quality for such a low price. Plus they usually come in a timely manner. They also have "priority dispatch" where some items come faster than others. I definitely will continue to shop at Zaful.

Date of experience: July 30, 2017
Brazil
1 review
0 helpful votes
Follow Deborah R.
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I've placed a few orders on Zaful now, and each time I like the company more and more. The products are awesome, the quality is surprising, the prices are unbelievable and the support for the costumer is fast and effective. The shipping is fast and we get to track our items down the way. Shopping in Zaful has been a wonderful experience and I find myself telling about the site for many friends, because of all the fuzz caused by the stylish items!

+3
Date of experience: July 30, 2017
Serbia
1 review
0 helpful votes
Follow Majda J.
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I have orderd from Zaful for the first time. I am very pleased with the stuff I got. The quality of chlotes is great and the items are the same as in the picture. I was really amazed. Stuff are very afordable and there are lots of beautiful items. I am shure that I will purchase items in future from this site. Also shipping was very fast, about 10 days although it said it would take up to 25 days (for the standard free shipping), so I was very happy when I received it so fast. Thumb up for Zaful!

Date of experience: July 30, 2017
Florida
2 reviews
0 helpful votes
Follow Ellie C.
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Zaful is a great website if you are looking for a great deal on bathing suits! The reviews and ratings really help you narrow down and decide which suit is best for your body type. They are very good at getting back to you if you have any problems, or want to return anything! Highly recommended for those who don't have a ton of money to spend, but really want some cute, in trend suits for the summer!

Date of experience: July 30, 2017
Illinois
1 review
0 helpful votes
Follow Alyssa R.
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I noticed Zaful on Instagram and YouTube and started watching videos about them. When I was watching these videos they often talked about/ reviewed other stores similar to Zaful. However they always said they had the best experience with Zaful. I saw that Zaful had the best reputation and cutest clothes so I tried it out for myself. I ordered two bathing suits the first arrived in two weeks, super cute, great material and fit. The second arrived in about one week, it fit great, nice material and was reversible. On one of the sides however there was two small wierd orange stains on one side of the top. I told Zaful about this and they are giving me a full refund. I'm going to use that money to buy more from them because they have great products at a low price and awesome customer service.

Date of experience: July 30, 2017
North Carolina
1 review
0 helpful votes
Follow Claudia A.
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Zaful is an easy to use app and it has a great variety of nice clothes, especially swimwear at low prices. The quality is great! I've ordered any kinda of things, from dresses to bikinis, and they've all been very well made.

Date of experience: July 26, 2017
California
1 review
0 helpful votes
Follow aubrey a.
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Ordered 3 items and only received 2/3. It's been 3 weeks and 1 item is still pending shipping?! I have a friend who ordered the exact item and she received it 3 days ago!? Horrible service! First and last time i will be ordering from this company.

Date of experience: July 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear aubrey,
We're very sorry for your concerns and the issues you have raised.

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

South Carolina
1 review
1 helpful vote
Follow Nay W.
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I am beyond displeased with the bathing suits that I received. In picture they both looked wonderful and like exactly what I was looking for but when I received the items today they fell short of my expectations. The material is low quality and the sizing is off because while I ordered both bathing suits in a size large, only one of them fits. The suits themselves look hastily put together and the cups inside of the tops of each suit are unflattering and extremely noticeable due to their circular shape. I expect a full refund and suggest that future products are pictured on models so that other customers know exactly what they look like on a body.

Date of experience: July 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Nay,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Serbia
1 review
0 helpful votes
Follow Aleksandra T.
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Amazing experience!
July 28, 2017

I found out about Zaful on the internet, and I couldn't be more happy about it!
Thir website is great, very easy to find what you are looking for. There is always some kind of promotion so it's not expencive. The materials are great and the colors too. Also, the shipping to Eastern Europe takes about 3 weeks, so it's pretty fast. And the most importan thing - the customer service is always there to help! I recommend Zaful to everybody!

Date of experience: July 26, 2017
Massachusetts
1 review
1 helpful vote
Follow Julia P.
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I bought 4 bikinis from Zaful so far this summer and I LOVE them. The quality was amazing for such low prices and I've gotten so many compliments! Sizing runs slightly small and shipping took about 3 weeks but its so worth it! All my friends got bathingsuits from Zaful this summer and I just put in an order for 3 more since they're so cheap why not!

Date of experience: July 26, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071