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ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I was pleasantly surprised at the quality of the bikinis! Given the price, I expected it to be low quality and cheap looking but it was comparable to more expensive bikinis. It looked exactly as pictured on the website.
Sizing was not an issue for me but I chose bikinis that were somewhat adjustable. I did find the sizing quite variable between different styles but it helped to read the reviews first and do as others had suggested.
Guys... don't order from this company... they are thiefs... I made a order of 70 usd that never arrived and they say they are not responsible for that and the only refund they can give me is 10 usd... how can a company be not responsible for the not delivering of the items and refund just 10 usd from 70 usd order?
Dear Beatriz,
We regret the inconvenience or frustration that your experience has caused to you.
We refret that your package has been returned by your local post office.
Your case has been taken cared of by our support team. Could you please refer to your ticket and reply to us?
We look forward to hearing from you.
Best Regards
Zaful Customer Service
On July 4th as a birthday gift to myself I decided to try online shopping for the first time. Did not turn out to be much of a present for myself however! After waiting patiently for 25 business days for standard shipping time and still had not received anything I started to get a little worried. When I enquired about the problem the company told me that it would arrive in 2 months, which is not stated on the website! While still trying to remain positive I decided keeping update with the tracking of the shipment would give me more insight into the situation. However the tracking company was not very efficient in updating the system so I was left stuck in the dark. I have had to get resourceful and start tracking it myself by phoning my local postal companies everyday. And while I do understand that the tracking of the shipment has nothing to do with Zaful I would highly recommend that they use a better shipping company and not PostNL. I have since been in contact with the online help centre who has tried to resolve my issue and we have settled on a refund, whether or not I actually get it I am not too sure. I can however not fault the online support as they are very efficient and helpful.
Dear Shannon,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
I ordered 2 bikinis off of zaful and I really like them, the quality is comparable to high quality suits and they are just as cute. Buying online was straightforward and easy and shipping took a little while but I was in no rush for my products! Will order again!
Dear Customer,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
Good value sometimes the zipper breaks, sometimes it's perfect, but for the value if you get 2/3 good ones it's worth it.
Dear Jason,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
I was a bit skeptical to purchase swimwear from here because of how inexpensive the prices, but was amazingly surprised! The sizes were true to the website's descriptions. I love my swimwear from here and would recommend Zaful.
Dear Addison,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I am so pleased with my items from zaful, the quality of the bikinis and the clothes that I ordered are so nice and sturdy not what i originally expected for the price! The customer service is also really great if you have any problems or disputes to put, they are so quick to reply. I am very happy with my purchases and will continue to order from them!
Dear Olly,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I've been hearing a lot about Zaful lately, so I had to check them out for myself. I recently made my first purchase and I'd like to share my honest opinion for anyone who is wondering if they're really too good to be true... the verdict: Zaful is indeed the truth! Super cute styles at extremely affordable prices, without sacrificing quality! Before discovering Zaful, I had purchased from similar websites and was disappointed with the quality of the clothes from those other websites. Then I heard about Zaful and was nervous that they would turn out the same. I'm pleased to say I was wrong!
Zaful has much better quality products than the competition for the same low prices. The shipping was pretty fast too for being international, I received my order in about 10 days. I'm very happy I found Zaful and will definitely be a returning customer!
Dear Hannah,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I ordered four bikinis from the website. They all came in a timely manner, earlier than I actually expected them to come. The products look very similar to the pictures on the website. My only advice is to try to be strategic with anything you shop on an online website. Try to pick things that you know will work with your body frame and body type. Zaful does a great job of representing accurate pictures and quality of their products. They have soooo many unique products to fit anyone's style. Would definitely order from them again!
Dear Zoe,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I highly recommend using Zaful! The prices are GREAT, better than you could find at any store. The quality of all items are also very high and I was pleased with each item that I received. The shipping does take a little longer than most websites, but with the value of the items, it is easy to look past the shipping. Plus shipping is free!
I love Zaful and will continue to shop with them.
Dear Brittany,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
I would like to say that I live in Reunion Island, it's a tiny island in the Indian Ocean, not every websites knows about my country, and most of the time the delivery takes way too long or my order just disappear I don't know where! ZAFUL surprised me, although I was skeptical at first, because the delivery was on time, my order came faster than any other websites did and I choose a standart delivery! The quality-price ratio is pretty much correct and my order looks exactly like the picture on the website, and it fits me very well! Even my mom was impressed and she is thinking about shopping on Zaful! If you have a doubt about shopping on Zaful give it a try you will be surprised! I recommend!
I just got my first order from Zaful and I am SUPER happy! Everything I ordered was perfect and looked just like it did on the website. This is definitely one of my new favourite online store! The quality was AMAZING and there was a huge selection to choose from. Customer service was really helpful (and super fast at responding) -making this an even better experience. Will definitely be re-ordering from them again soon and can't wait for more cute pieces!
So Im not going to lie, i was a bit hesistant at first because of the extremely low prices of the clothes however i decided to give it a shot and work with the sizing guide and I couldne be more happy that I did so. I love my items, they are just like described and extremely flattering, I got this amazing cur out dress which my sister, aka the hardshest critique in the fashion world complimented even, she has extremely high standards with clothing so im very impressed. I will definitelly purchase again :)
Dear Laura,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
I ordered one bikini from Zaful and it arrived safely. It came in two weeks as they told it would last 20 days. They are not scam at all. Simply trusted seller
I ordered a large orange swimsuit from here last month and it was better than what I expected! Delivery time was about two weeks which was expected, so I didn't really mind, and I was able to track the movement of my order. I was a bit skeptical at first because the suit didn't have any reviews, but in the end it was worth it! I will definitely order again in the future!
Dear Chiamaka,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
Zaful has been one of the best online stores i have shopped at. All the products I ordered came within a timely fashion and they did not mix up my order or send me the incorrect product. Overall very pleased with my order on Zaful, and the customer service is above and beyond with responding to any concerns. Thanks Zaful!
Dear Lindsay,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
Great cheap and super cute swim outfits, they run exceptionally small though always order the size up!
Dear Nicks,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I don't understand why my package is still in China. I am genuinely scared that this website conned me. People warned me about Zaful and I didn't listen... I definetly should have. Terrible service.
Dear Gina,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
I ordered 7 bikinis and only received 6.
6 of the bikinis are really bad quality, however I am keeping 2, as it's only the tops which are bad quality on these ones and I like the bottoms.
The sizing is not correctly. Size small bottoms are too tight, id say a very small UK 6, where as small top is around 8/10. The medium is a lot lot larger!
I asked for the return address to send back my bikinis, they have replied to me twice, asking for me to 'be patient'. So I still have the bikinis and no address.
Dear Sarah,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Due to the stock issue, we have to split your order in two packages. The last item was sent in the second package.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best Regards
Zaful Customer Service
I was hesitant to order after hearing negative reviews about this site but I was pleasantly surprised. I received my order much quicker than expected and the quality was good. I ordered two swimsuits and a pair of sunglasses. The swimsuits were true to the measurements listed and the sunnies were so cute and on trend. The pricing was great compared to boutiques I have ordered from before. I will definitely be reordering from this site!
Dear Kelsey,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Alanna,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support