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ZAFULReviews 1,698

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Panama
1 review
0 helpful votes
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Happy with Zaful
October 7, 2017

Personally I am very happy with zaful.
Place an order and I'm facined. Especially in a dress that looks like the page, very soft to the touch and very beautiful.
I would definitely recommend it 100%. I'll order again <3 <3

Date of experience: October 3, 2017
Canada
1 review
0 helpful votes
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Good bathings suits
January 26, 2019

I ordered 4 bathing suits for only $45, all of them came in and were great quality for the price, I would make sure you check reviews and model sizes to make sure that you get the right size because they tend to fit smaller especially the bottoms but mine were mostly good. Overall I love what I bought and I would shop from this website again.

Date of experience: October 3, 2017
New York
2 reviews
1 helpful vote
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They accepted my order, but then after TWO WEEKS they did refund saying the item is out of stock!
They doesn't reply correctly and the shipping is service is awful!
The quality is poor

ZAFUL attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 3, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Mahdieh,
We regret the inconvenience or frustration that your experience has caused to you.

Since there are too many orders on our websites, the stock quantity changes very fast.
We have also submitted this stock issue to our related colleague to improve it.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Spain
1 review
0 helpful votes
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Zaful me encanta!
October 4, 2017

El trato con los clientes, las facilidades para poder hacer cada pedido, la cantidad de descuentos que ofrece y el precio que tiene cada prenda son geniales. Colaboro con ellos muy a menudo y no ha habido ni una sola vez en la que los productos que llegasen no fuesen tal y como en la foto o se adaptasen al precio que pedían por ellos. La calidad, en la mayoría de sus prendas, (o al menos en las que he recibido por el momento) es igual a la de muchas tiendas inditex, que en muchas ocasiones, se parecen bastante estéticamente a alguna prenda estrella de inditex pero por la mitad de precio.

Date of experience: September 29, 2017
Virginia
1 review
0 helpful votes
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I started ordering from Zaful this year, and wish I had started sooner! Everything ships so fast and fits so good. I really couldn't say enough about their awesome prices, and what you get for your money. Definitely recommend Zaful to my friends

Date of experience: September 29, 2017
Brazil
1 review
0 helpful votes
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Good quality products
September 29, 2017

I ordered two bikinis and I loved them! Good quality fabric and true to size, except one of them, which the bottom was a bit different than the picture, but still liked it. My only complain is that both products arrived way after the deadline. One item was shipped right after the purchase, the other one was shipped after the arrival stipulated date. Despite the long wait, it is a good quality store and the team answer doubts and solve problems fast and very clear.

Date of experience: September 29, 2017
California
1 review
0 helpful votes
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Love the pricing, love the quality, and love the fit of everything I've ordered from Zaful so far! I'd definitely keep coming back and would absolutely recommend it to my friends and family!

Date of experience: September 29, 2017
Ohio
1 review
1 helpful vote
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Very affordable cute items
September 29, 2017

I ordered a bikini from Zaful and it was exactly like the picture, fit true to size and was very affordable, I will definitely be ordering more for my upcoming vacation

Date of experience: September 29, 2017
Italy
1 review
0 helpful votes
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Good
September 29, 2017

Ive have bought a dress, this item is very nice and i love it, I thought it was a low quality item but I'm really okay, I washed it many times and it's still perfect, I'm happy to have bought from this site and I'll definitely buy something else. Very good value for money.

Date of experience: September 29, 2017
Florida
1 review
0 helpful votes
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Love!
September 29, 2017

Quick shipping and low prices, the quality was perfect, and Im definitely going to be buying from them again,

Date of experience: September 29, 2017
Canada
1 review
0 helpful votes
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Awesome!
September 29, 2017

Great experience, ordered a bathing suit and it was awesome! Came super quickly, and fit very well! I am looking forward to ordering more!

Date of experience: September 29, 2017
California
1 review
0 helpful votes
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Not too good to be true!
September 29, 2017

I came across awful from an online ad and decided to check it out. Over the past year I've ordered 11 bathing suits and multiple pieces of clothing, ranging from sweatshirts to dresses all from Zaful. Everything that has come to my door has sit and exceeded my expectations. The fabric of most of the clothes are a bit lighter than most clothing brands but their prices are SO much cheaper. You are getting more than what you're paying for and they ship your items to you within a week.

Date of experience: September 28, 2017
Italy
1 review
0 helpful votes
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Good quality bathing suits
September 29, 2017

I was very pleasantly surprised by the high quality of the garment I bought. The suit is exactly like depicted in the pictures, the material is strong and thick and it is lined (which is quite unusual for this price range). The top padding was a little creased and wasn't really my cup of tea but removing it was easy and didn't damage the item. Delivery time was quite long (around 4 weeks) but understandably so. Overall very positive experience, i will buy again.

Date of experience: September 28, 2017
Canada
1 review
0 helpful votes
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Wonderful
September 25, 2017

I loved the 3 bikinis I ordered from zaful. Sizing was a little off on 1 but still good for the price!

Date of experience: September 25, 2017
New Zealand
2 reviews
0 helpful votes
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Such amazing quality items!
September 25, 2017

It was quite an experience shopping with Zaful! My first order off Zaful arrived within less than 2 weeks (considering that it was being shipped to NZ) and the quality was amazing! I loved the bikinis that I bought off the website, they were super cute and quality was great! Not to mention the rompers as well, really flattering and is true to its sizing details! Will definitely be shopping again :)

Date of experience: September 25, 2017
California
1 review
0 helpful votes
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Great products!
September 25, 2017

It was my first time using Zaful and I ordered a deep purple halter bikini set, lattice straps bikini set and woman high-cut hollow out swimsuit slip in red wine red. I ordered all three in size large and the top and bottoms amazingly fit for all three! I wished the bottoms of the high-cut hollow out swimsuit slip were a little more full coverage but I understand that is the style these days. I found the link to Zaful through Facebook I believe and found their products to as good of a deal as they advertised. I would definitely order from them again in the future!

Date of experience: September 25, 2017
California
1 review
0 helpful votes
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Great Service, Good Prices
September 25, 2017

Zaful offers affordable imported clothing at a low price. The quality of the products may be hit or miss but the detailed user reviews with photos help in the decision process. The Zaful customer service has also been able to handle any issues I've had very quickly.
The size was wrong for one item and they gave credit, even after the return date.

Date of experience: September 25, 2017
Utah
1 review
0 helpful votes
Follow Anna S.
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I ordered two bikinis from Zaful over the summer and I was very happy with both of them! They have the cutest styles and a huge variety to pick from. I was also impressed with the good quality, especially since they are very affordable. I would order them a few weeks early if you will be traveling or anything because they do take about 2-3 weeks to arrive. The packaging was very nice and the suits came in perfect condition! Overall I would definitely recommend, especially for the great prices and super cute styles!

Date of experience: September 25, 2017
Massachusetts
1 review
0 helpful votes
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Still waiting
September 27, 2017

I ordered a skirt from zaful on Septmeber 7th and there is no sign of it. The tracking number that I was sent seems to only let me know that my item was processed out of Suzhou. I live in the Boston area -- how long do I have to wait!? It feels like forever! I sent some emails to Zaful but there has been no reply.

Date of experience: September 25, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Nicole,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

We check that your package has been delivered on Oct 10.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to your reply.

Best Regards
Zaful Customer Service

Romania
1 review
0 helpful votes
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Best site ever!
September 25, 2017

I ordered a swimwear, a tshirt and some glasses from zaful.com and i was very pleased.
At first, i was surprised because on the site there were so much options, patterns and prints to choose from. Then, i placed my order and i waited. The products arrived in 20 days and i was able to see every day where my package is because i had a tracking number. The swimwear and the tshirt were my size and the colors were so vivid that i instantly loved them. The cat eye glasses were perfect too.
I totally recommend zaful.com, not for the discounts, but for the variety of good products!

Date of experience: September 25, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071