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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I had a great experience with Zaful! I ordered several bikinis from their website and they arrived in a timely fashion and were all exactly as pictured online. Their sizing appeared to be consistent, from the suits I ordered. The fabric on all of the suits is high quality, flattering, and very comfortable to wear. As a bikini lover, my Zaful bikinis have become my new favorites. I will definitely be making another purchase!
The dress I ordered from ZAFUL is really pretty and has a good quality. Also regarding any questions I had the customer service took very little time to reply.
Thank you so much ZAFUL for the cutest dress and customer service!
Very friendly and understanding people help you out, and the products are cheap price and good quality. Customer service goes above and beyond to help you out.
As a lot of other reviews state the return policy is misleading as well as the Express Shipping. As an employee of a national carrier, the shipping service offered as "Express" is not a 10+ day shipment it is a 2-3 day shipment. But to Zaful it means 10+ days. Because of these two issues I will NEVER purchase from Zaful and will be sure to tell my counterparts/ friends to also not engage with this company. Terrible customer service in rectifying the issue.
Ticket: T*******703 if Zaful would like to reach out to do their due diligence.
It was the first time that I bought something from ZAFUL and was an awesome experience. The item is the same as described on the website, arrived well and on time. I bought a beautiful blue bikini. What I like from ZAFUL is how they treat so well the clients, replying always on time. The bikini collection is also beautiful with many colors and types making you always want to come back.
The swimsuits that I've received fit very nicely and they were of excellent quality for the price! They look exactly like the picture! I am very pleased with my order... and have ordered again from this site... and will be ordering more in the future!
I bought 2 bikinis and I LOVE them! The one is a full blown string bikini with a minimum coverage bottom. I wore it swimming and it was so secure! I also have a flatter chest and the top actually pushed me up! I love everything about it! The bathing suit I just described is blue/green sequins. The 2nd bathing suit I have yet to wear is red with sunflowers! I did try it on tho and it fit perfect!
Amazing. Just amazing. The quality was great. My suit was double lined. Came in a cute little zip log bag. Everything was amazing. It arrived so quick. I even found myself back on the site two days after getting my suit in and ordered another one. I am so obsessed with this site. All of my friends ask about where I got it from and it's my go to suit so far.
Ordering items from ZAFUL has always been a great experience. I always received my items in great condition and on time. I have ordered multiple items from different ranging prices and they all have good quality. Their prices are very affordable and everything that they sell are very stylish items and worth the money. I definitely recommend ZAFUL. I will definitely continue to shop here.
Having been burnt previously on other online fashion stores, I was very hesitant. But the variety of awesome products twisted my arm. The order arrived way faster than what we imagined it would... WAY FASTER! All sizes were perfect as per noted on the website, which was another HUGE relief. All-in-all this was a fabulous shopping experience, and we'll definitely buy again! Thank you so much :)
Zaful is great. Its very convenient since they offer student discounts and a cash on delivery payment option. I like how there are flash sales and games.
Really cute bikini. Looks exactly like the photos. I find it comfortable and I love the color. Im 4'11 and I ordered a small and it fits perfectly! Material is stretchy and really gets shape of your body. Even cute for small chest too. The bottoms are cheeky and u can make it to show off your hips. Great purchase, definitely would order from here again.
Zaful has incredibly low prices in exchange of great quality items. You get what you see on the pictures. The materials/fabrics are great. The packaging of the items is always great for the items to arrive safe. They offer free shipping for specific order amount but if you need to pay for the shipping it is low cost as well. I have no complaints so far.
FRAUDULENT SITE DO NOT PURCHASE FROM HERE!
After spending $200 on clothing, paying additional for express shipping as well as insurance from this site, my parcel was sent to my billing (Australia) and not my shipping address (Canada). After reaching out several times via phone and email, I continue to receive the same generic response advising there is nothing they can do since the parcel already been shipped.
If I could give this site zero stars I would. Stealing peoples money is not ok.
Dear Rachelle,
Thank you for taking the time to write a review.
It is the customer's responsibility to enter the correct shipping address before submitting the order.
For your order issue, we have sent you a ticket regarding your issue via our Support Center.
Please login and kindly reply to us there.
We look forward to hearing from you.
Best Regards
ZAFUL Customer Service
I never received my package and they asked for either double the shipping price to receive it a month later or only a 25% refund for something I never even got. Customer service is also extremely unhelpful and slow.
Dear Brittney,
Thank you for notifying us of your complaint.
We are sorry to hear you are experiencing issues.
For more information please click: https://www.zaful.com/shipping-info/
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
ZAFUL Customer Service
Quality of items purchased so far are always good. Very happy with my items :) Vibrant colours and really cute designs. Shipping time is acceptable since I am located in Singapore. Tracking is inconsistent; sometimes there is no status and sometimes there is (depending on your order or dispatch service I guess).
Areas of improvement: Zaful needs to improve on the quality of their bikini padding. And the bot responses on FB are annoying and unhelpful... you need to ask to speak to a real person to get proper answers. Website and mobile app are a little inconsistent and not very user friendly, hence the 4-stars. But otherwise I love shopping with Zaful!
I've ordered from zaful on four different occasions. I ordered bikinis, dresses, beach shorts, rompers and they were all GREAT quality and I only had one issue with the bottom piece of a bikini being too small... other than that, the service was great.
I did have to wait a while for some items in my first order.
I got all my other orders within two weeks (to miami)
I will continue to order from zaful and recommend the brand to friends
Bought the flower print mini tube top and flowy shorts two piece from Zaful. It fit well and is super cute! The material was pretty nice. It came pretty fast as well and the pricing was good. Clothing is in good condition. I would high recommend Zaful because of their good prices and good customer service. Thanks you so much Zaful, I will be sure to tell my friends about this amazing website!
Affordable swimsuits that are pretty good quality for the price. They have fun designs that are very flattering. I wasn't told my items weren't all available until after i placed my order which is the only thing I didn't love, but customer service was helpful and they changed my order!
My experience with Zaful has been really good! Every summer I order some bikinis from their website and most of them arrive within 2 weeks! I have had a couple of situations where I have ordered swimsuits that ended up being unavailable but the Zaful customer service team was very quick to solve the issue and always offered me an alternative that would make me happy. On another note... the swimsuits are excellent quality for their price!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Danielle,
We apologize for this situation.
All of our items have a processing time that is shown clearly on the product page.
Please understand after we receive your order, normally it will take us some time to prepare the items.
The total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
ZAFUL Customer Service