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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Washington
1 review
0 helpful votes
Follow Sofia A.
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I have ordered plenty of items from Zaful but my favorite ones were definitely their unique bikinis. They have a huge selection of swim suits with very beautiful and fun patterns. They also range from very cheeky and revealing to more modest but still gorgeous swimsuits. Can't wait to get more

Date of experience: July 11, 2019
California
1 review
0 helpful votes
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I ordered two bikinis from zaful. One in a size small and one in a size medium. When they arrived, it turned out that the medium was too big! I sent a request to exchange the bikini for a smaller size and they replied extremely quickly! Their customer service was amazing and they even let me keep the one that was too big! The material is surprisingly good quality for how low the cost was and I am very satisfied with how they look on me.

Date of experience: July 10, 2019
California
1 review
0 helpful votes
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Love it
July 11, 2019

I've purchased from Zaful several times and all those times my clothing was shipped on time and in good condition. If anyone is looking for a excellent clothing store I would definitely recommend Zaful. Also, the customer service is consistent and very efficient. Thank you Zaful for the opportunity and I will continue to order from a 5 out of 5 store

Date of experience: July 10, 2019
Michigan
1 review
0 helpful votes
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I love Zaful!
July 11, 2019

I love Zaful! What initially drew me to it was their affordable prices and their cute clothing. I have been using the website for several years now and it is really great. My orders are always quality clothing (which I was somewhat surprised about because of the affordable prices) and work really well for me. Not to mention a lot of it is what is trendy and popular, and they even have style look books on their website to draw some inspiration from. Also, the sizing has been spot on for me every time I order a piece. Something that typically makes me weary of buying clothes online is that it won't be in my size and I'll have to go through the hassle of returning it, but with ZAFUL they make their sizing very simple and straightforward, so I don't have to memorize all of my measurements whenever I want to online shop.

Date of experience: July 10, 2019
Serbia
1 review
0 helpful votes
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Zaful is awesome!
July 11, 2019

When my brother told me that he want to order a shirt on Zaful I was very skeptical because I don't believe in High quality - low price stuff, but oh my God I was wrong. As soon as I visited the Zaful website I immediately fall in love with these clothes, especially swimsuits. I wasn't even thinking about the quality, I ordered a shirt for my brother that he wanted and after a long day of browsing for a perfect swimsuit I ordered two peaces for me. After it arrived I just couldn't believe that I got two lovely swimsuits for a cheap price! The material is great, it is so thick, the colors are great and it fits perfectly. I really love Zaful and will order again!

Date of experience: July 9, 2019
New York
1 review
0 helpful votes
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Zaful has the best options for the trendiest clothes. It is my go-to store when I'm looking for something cute and affordable. I wanted a fluffy sherpa jacket for the longest time but most stores sell them for outrageous prices, luckily enough I found an affordable one at Zaful that I wore almost everyday this winter/spring (The brown jacket on the right side of the photo). I strongly recommend this store when it comes to anything- from sweaters, to shorts, to bikinis, they literally have the biggest selection! :)

Date of experience: July 8, 2019
Texas
1 review
0 helpful votes
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ZAFUL
July 11, 2019

I absolutely love ZAFUL! They have the cutest in trend styles and everything comes in true to size literally! And they have amazing material for the clothing! Also everything comes in within a week or two but when it does come in everything is there. They do not rip you off like some other sites!

Date of experience: July 8, 2019
Maryland
1 review
0 helpful votes
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I ordered two swimsuits and I love both of them! I'm 5'5, ~115 lbs, and a 32D so sizing is usually difficult, especially with tops. I ordered a medium for both of my sets and it worked out great. The one in the picture is a bandeau and it is super cute even though I have to pull it up every now and then. The other set I got is a ribbed tie shoulder bikini set, which worked well because it is completely adjustable with ties on the shoulders and a clasp back. The bottoms for both bikinis fit well even though I'm usually a small. They're pretty cheap and shipped fast so I'd definitely order again!

Date of experience: July 7, 2019
New York
1 review
0 helpful votes
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Loved it
July 10, 2019

I decided to give Zaful a try after hearing my friends talk about this website. I ordered three bikinis and I loved all three! They fit my body perfectly even though the sizes run small. The material on these bikinis were amazing on the skin. They are perfect for any outdoor activities. Everyone would ask me where I get my bikinis from. I recommend buying from here 100%, it is worth your money.

Date of experience: July 7, 2019
Virginia
1 review
0 helpful votes
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ZAFUL is GREAT!
July 7, 2019

My shopping experience with ZAFUL has been great! My most recent order, a Top Bottom Matching Set, fit well, and only took 7 days to arrive. In the past, I have never had a problem with shipping and the quality of clothing or accessories purchased. Overall, ZAFUL has great quality clothing and accessories, ships out orders in a reasonable timing, and has some very cute bikinis.

July 6,2019

Date of experience: July 6, 2019
Slovenia
1 review
0 helpful votes
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I love Zaful because their site is easy to use. A Zaful support is friendly and very quick if you have any problem or question for them, they will hit you back before 24 hour.
I have orderd from them a bikinies and some clothes and all came perfect just like in the picuters. The material was great, i was realy impresed with the quality of their products. I love their bikinis because their bikinies are very trendy and they look very cute, i realy love them and cant wait fore order some more.
And i never had any problems with delivery or not coming in time so i must say if you want some afordable summer clothes or bikinies ZAFUL is a need for you.

Date of experience: July 6, 2019
Canada
1 review
0 helpful votes
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I have ordered multiple items from zaful and I have no complaints about all the items except one. One of the items felt like it didn't fit well around my thighs and I was expecting a stretchy material. But overall I've been pretty satisfied with all the purchases I've made with Zaful.

Date of experience: July 5, 2019
California
1 review
0 helpful votes
Follow Ashley O.
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I've been frequenting Zaful for a few months now! It has tons of cute styles(especially floralswhich I love). The pictures are of the actual product unlike some other sites that only use models to showcase it, and by the time it gets to you it looks nothing like what you paid for. Zaful is different everything is as pictured, and pretty darn cute too! I love going here for super adorable clothing! :)

Date of experience: July 5, 2019
New York
1 review
0 helpful votes
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Swimsuit Order
July 7, 2019

I ordered 2 swimsuits from Zaful in March 2019. It arrived in a timely manner and in good condition. The only thing is I wish you could order different size tops and bottoms on Zaful because I am an XS top and a S bottom in swimsuits so everything fit as I was expecting (the bottom was a little cheeky for my taste). Overall, the process went smoothly, everything looked as it did online, and I had no issues with my one order.

Date of experience: July 4, 2019
Virginia
1 review
0 helpful votes
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The clothing/bathing suits i ordered from Zaful were great. They fit comfortably and are amazing quality for the money i paid. They were cheaper than most other popular places and were just as fashionable. The prices were amazing especially with coupons, discounts, and zpoints. I absolutely love Zaful. All that i would suggest is if your measurements are a big different than the size chart, order a size up!

Date of experience: July 3, 2019
Florida
1 review
0 helpful votes
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ZAFUL is the only app on my phone I use daily to find cute things I can always use. The bathing suits I have ordered always came within a reasonable time and were great quality. Each bathing suit fit to size. The app design is also very easy to use and the ability to see the outfit on others really helps me out! Each piece is very affordable and I can always find a coupon when paying for the items. ZAFUL has been great with service and I can't stop spending money on their bathing suits.

Date of experience: July 3, 2019
Colombia
1 review
0 helpful votes
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Me encanta zaful
July 7, 2019

Me encanta realizar compras en zaful, he recibido todos mis productos en excelente calidad. Los pedidos en ocasiones han sido bastante demorados, pero al final siempre he logrado solucionar todos los inconvenientes. He sido muy feliz con mis compras.

Date of experience: July 3, 2019
Canada
1 review
0 helpful votes
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Good Quality
July 7, 2019

I didn't know what to expect when ordering from this website, but after receiving my product I am pleasantly surprised! I now order religiously from the website, I love the swim suits. I would recommend reading the reviews, because some are not the best quality, but some are! And you can find some gems!

Date of experience: July 3, 2019
South Carolina
1 review
0 helpful votes
Follow Allyson E.
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I absolutely loved this site until my most recent order. Actually I made two separate orders bc I kept finding more and more that I loved. I have a few of their bathing suits already and love them. But this time, the tracking on one of my packages says returned to sender, and the other says it's out for delivery... they told me that one will be destroyed and the other will be sent back to them. All I want from this company is to resend my packages so I can have their amazing product. They take forever to respond and are very rude. I'm still awaiting my packages. No, I don't want a refund because I am expecting the product. They then told me they have a stock issue. Any other company I would totally be fighting for my money but because I love their products so much, I just want what I ordered.

Date of experience: July 2, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Allyson,
Thank you for notifying us of your complaint.
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
If you have any further queries, please contact us via our Support Center and we will get back to you within 24 hours.
As for your issue, we have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you.
Best Regards
ZAFUL Customer Service

Kentucky
1 review
0 helpful votes
Follow Desiree L.
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I decided to give Zaful a try, after reading a ton of mixed reviews. My order arrived in less than two weeks, which was fine. My items arrived safely, packaged well, and exactly as described. I had no issues, from ordering to delivery. I will continue using Zaful.

Date of experience: July 2, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071