On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
We monitor reviews for authenticity
I purchased 2 bikinis and a 2 piece outfit from ZAFUL. I was really nervous because I don't always find clothes that fit me well. I'm small on top and bigger in bottom. (So I'd wear a Small on top and a medium for bottoms for reference) I LOVE what I got from ZAFUL. I cannot wait to order more clothes from them. The clothes are great quality and fit well. For the bikinis I got mediums go better fit the bottoms and it worked out great! It also came within 5 days of ordering!
I am so pleased with this website. The clothes have a very good quality for the price and delivery is fast and safe.
Up until now I have ordered a bikini and I'm very happy with it. It looks the same as it was in the picture and the quality is good, it's not see through or too thin. I'm from Croatia and it came I think in about 3-4 weeks which is great. I like the way you make all the details about a product available, like what material it's made of and if bras are padded or not and things like that. I am satisfied for now and hope it will stay that way! :)
Zaful is company that really takes care of it's customers.The product they sell is made of high quality material, that never disappoints customer.The delivery system is well-organised, the item delivers to the order place as it's written on the website.The prices are very good and proportional to quality. All of these and also mega sales on website makes Zaful product affordable for all people around the world. Zaful is highly recommended by me.
Zaful never disappoints,
I ordered a pair of swim trunks for my boyfriend and it fit him so well and he says it's very comfortable
I got a cover up and a new bathing suit and let me tell you This is by far one of my favorite bathing suits!
This bikini is great. It has great material, as well as very rich and vibrant colors. The fit is true to size. I usually wear a large and the large fit perfectly. When I first ordered the product it was sadly out of stock, but Zaful was very helpful in either letting me cancel the order or choose another item. I originally canceled, but ended up ordering again because I liked the bikini so much. 5 stars for the amazing Zaful customer service and the quality of the product. I will definitely order again!
Their bikinis are true to size with accurate sizing charts! Iam 130 pounds and my sizing is small in most of their bikinis. They have very trendy designs and beautiful patterns. They are also incredibly affordable as the cost of a top and bottom set is less than a cost of a single piece at other stores. I recommend checking them out as you will not be disappointed with the variety of colors and patterns they have.
My item got sent back since the house # was not on package even though I provided it during the checkout stage as well as it being on my account. They refused to either issue a refund even tho they got their product back as well as refused to resend it with correct address. They said I did not give them correct address even tho I double checked it as well as my daughter checked it. Thieves. Do not order from them unless you want ripped off.
I loved their poducts the quality of their products are good. I love it the shipping are fast and amazing. I like their product because its was legit and the quality are good.
I have purchased from zaful some bikinis and dresses and I am happy with my purchases. The products are very good quality.
I have ordered with my friends, so we decided to order them with express shipping, we had some issues with taxes when our first package arrived, I was asked for the invoice, for paying the tax, so I contacted the support center from zaful and they provided us. Also after it I asked them to send the remain items with standard shipping (no taxes).
Customer service is very efficient and they will respond to any questions you have.
I will advise to order with standard delivery, so you will not need to pay taxes.
They sent my package 2times on a wrong address, then they said my package was destroyed, they have no control over...
NO ORDER. NO REFUND. NO HELP
NEVER AGAIN
Dwar Szilvia,
We are sorry to hear you are experiencing issues.
Unfortunately, we noticed that the package could not be delivered successfully because you entered the wrong zip code.
It is the customer's responsibility to enter the correct shipping address before submitting the order.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best Regards
ZAFUL Customer Service
I ventured to try Zaful jewelry, and I purchase a necklace with my last order, so crossing my fingers everything goes right because I have big passion when it comes to fashion accessories. It took only 7 days for order to come. I was suprised. The necklace was love on the first sight, first on the website, but when I took it out of the package, omg I was obsessed. I really love layered necklaces, I find them cool, trendy and they make the neck look so feminine. This Zaful necklace has 4 layers, four golden circles in different sizes and every circle has diferent details on it. Details are so beautiful. The quality is also great. Everithing looks exactly like in the website. I'm so glad I purchase it and Iwill wear it a lot.
Zaful is currently my favourite online shopping site. The pricing is super affordable and I have never been disappointed with the quality of items received. They have always looked exactly like the photos and have generally arrived in efficient time. I have made many orders off this site and will continue to do so as I love all of my purchases!
I saw about the same success with this purchase as my 2-piece outfit purchases a few months ago. Ordered everything in a large, might have to size up in suits, but everything was so worth the price and great material!
It's not the first time I purchase something from Zaful, I have been shopping here since 2 years ago. I am absolutely happy I could finally find an online shop I can count on and trust, both in quality and customer service.
Zaful is an affordable and easy platform to shop in. I never did online shopping before zaful was my first site that I've shopped in and i must say i was very much impressed with the outcome. I was expecting decent results but the bikini fitted really nice especially i have big bust it is very difficult to find the exact size. I went with a size L for the bikini and it fitted really nice.
I purchased bikinis in the spring. They are great quality for an amazing price! I loved all of the ones I bought. I will 100% be purchasing again.
I purchased a few items altogether. Most of it was sent in one package, but one item was left behind and sent a few days after. The delivery time was as it was promised, but here in Brazil, my first package was stolen from the carrier. I contact you guys, and the problems were solved. I did this purchase again and received everything perfectly, although the prices had changed so I order fewer items. The other package that came with the single item had no issues. The products were great and I`m very happy with my purchase.
I absolutely love Zaful, I don't buy bathing suits from anywhere else, and almost everyone I know buys their bathing suits from them as well. They have so many cute bathing suits for anyone /any size and they are just sooo affordable! Sizing is a bit different but just read the reviews as they offer chest and hip measurements to help!
I have purchased from zaful a few times and I am happy with my purchases.
I did not have any problems with this amazing website and the bikini i ordered arrived perfectly and it is so beautiful. I can't wait to place another order.
In short, I have a good shopping experience at zaful.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Joan,
Thank you for notifying us of your complaint.
It is the customer's responsibility to enter the correct shipping address before submitting the order.
Once again we apologize for any inconvenience we may have caused.
We have sent a messaged about your issue via ticket. Please kindly login to your account and reply to us there.
We look forward to hearing from you.
Best Regards
ZAFUL Customer Service