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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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California
1 review
0 helpful votes
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Love it!
July 7, 2019

I purchased 2 bikinis and a 2 piece outfit from ZAFUL. I was really nervous because I don't always find clothes that fit me well. I'm small on top and bigger in bottom. (So I'd wear a Small on top and a medium for bottoms for reference) I LOVE what I got from ZAFUL. I cannot wait to order more clothes from them. The clothes are great quality and fit well. For the bikinis I got mediums go better fit the bottoms and it worked out great! It also came within 5 days of ordering!

Date of experience: July 2, 2019
Spain
1 review
0 helpful votes
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Amazing clothes
July 3, 2019

I am so pleased with this website. The clothes have a very good quality for the price and delivery is fast and safe.

Date of experience: July 2, 2019
Croatia
1 review
0 helpful votes
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Bikini
July 3, 2019

Up until now I have ordered a bikini and I'm very happy with it. It looks the same as it was in the picture and the quality is good, it's not see through or too thin. I'm from Croatia and it came I think in about 3-4 weeks which is great. I like the way you make all the details about a product available, like what material it's made of and if bras are padded or not and things like that. I am satisfied for now and hope it will stay that way! :)

Date of experience: July 2, 2019
Georgia
1 review
0 helpful votes
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Zaful is company that really takes care of it's customers.The product they sell is made of high quality material, that never disappoints customer.The delivery system is well-organised, the item delivers to the order place as it's written on the website.The prices are very good and proportional to quality. All of these and also mega sales on website makes Zaful product affordable for all people around the world. Zaful is highly recommended by me.

Date of experience: July 2, 2019
California
1 review
0 helpful votes
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Amazing products
July 3, 2019

Zaful never disappoints,
I ordered a pair of swim trunks for my boyfriend and it fit him so well and he says it's very comfortable
I got a cover up and a new bathing suit and let me tell you This is by far one of my favorite bathing suits!

Date of experience: July 1, 2019
California
1 review
0 helpful votes
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This bikini is great. It has great material, as well as very rich and vibrant colors. The fit is true to size. I usually wear a large and the large fit perfectly. When I first ordered the product it was sadly out of stock, but Zaful was very helpful in either letting me cancel the order or choose another item. I originally canceled, but ended up ordering again because I liked the bikini so much. 5 stars for the amazing Zaful customer service and the quality of the product. I will definitely order again!

Date of experience: July 1, 2019
Canada
1 review
0 helpful votes
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Their bikinis are true to size with accurate sizing charts! Iam 130 pounds and my sizing is small in most of their bikinis. They have very trendy designs and beautiful patterns. They are also incredibly affordable as the cost of a top and bottom set is less than a cost of a single piece at other stores. I recommend checking them out as you will not be disappointed with the variety of colors and patterns they have.

Date of experience: June 30, 2019
Ohio
1 review
0 helpful votes
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My item got sent back since the house # was not on package even though I provided it during the checkout stage as well as it being on my account. They refused to either issue a refund even tho they got their product back as well as refused to resend it with correct address. They said I did not give them correct address even tho I double checked it as well as my daughter checked it. Thieves. Do not order from them unless you want ripped off.

Date of experience: June 30, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Joan,
Thank you for notifying us of your complaint.
It is the customer's responsibility to enter the correct shipping address before submitting the order.
Once again we apologize for any inconvenience we may have caused.
We have sent a messaged about your issue via ticket. Please kindly login to your account and reply to us there.
We look forward to hearing from you.
Best Regards
ZAFUL Customer Service

Philippines
1 review
0 helpful votes
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Great Exprience
July 3, 2019

I loved their poducts the quality of their products are good. I love it the shipping are fast and amazing. I like their product because its was legit and the quality are good.

Date of experience: June 30, 2019
Romania
1 review
0 helpful votes
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Recommend
July 3, 2019

I have purchased from zaful some bikinis and dresses and I am happy with my purchases. The products are very good quality.
I have ordered with my friends, so we decided to order them with express shipping, we had some issues with taxes when our first package arrived, I was asked for the invoice, for paying the tax, so I contacted the support center from zaful and they provided us. Also after it I asked them to send the remain items with standard shipping (no taxes).
Customer service is very efficient and they will respond to any questions you have.
I will advise to order with standard delivery, so you will not need to pay taxes.

Date of experience: June 30, 2019
Florida
1 review
0 helpful votes
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Never again
July 2, 2019

They sent my package 2times on a wrong address, then they said my package was destroyed, they have no control over...

NO ORDER. NO REFUND. NO HELP
NEVER AGAIN

Date of experience: June 29, 2019
Charlie F. — ZAFUL Rep
over a year old

Dwar Szilvia,
We are sorry to hear you are experiencing issues.
Unfortunately, we noticed that the package could not be delivered successfully because you entered the wrong zip code.
It is the customer's responsibility to enter the correct shipping address before submitting the order.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best Regards
ZAFUL Customer Service

BA
1 review
0 helpful votes
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I ventured to try Zaful jewelry, and I purchase a necklace with my last order, so crossing my fingers everything goes right because I have big passion when it comes to fashion accessories. It took only 7 days for order to come. I was suprised. The necklace was love on the first sight, first on the website, but when I took it out of the package, omg I was obsessed. I really love layered necklaces, I find them cool, trendy and they make the neck look so feminine. This Zaful necklace has 4 layers, four golden circles in different sizes and every circle has diferent details on it. Details are so beautiful. The quality is also great. Everithing looks exactly like in the website. I'm so glad I purchase it and Iwill wear it a lot.

Date of experience: June 29, 2019
New Zealand
1 review
0 helpful votes
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Zaful is currently my favourite online shopping site. The pricing is super affordable and I have never been disappointed with the quality of items received. They have always looked exactly like the photos and have generally arrived in efficient time. I have made many orders off this site and will continue to do so as I love all of my purchases!

Date of experience: June 28, 2019
Ohio
1 review
0 helpful votes
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I saw about the same success with this purchase as my 2-piece outfit purchases a few months ago. Ordered everything in a large, might have to size up in suits, but everything was so worth the price and great material!

Date of experience: June 28, 2019
Morocco
1 review
0 helpful votes
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It's not the first time I purchase something from Zaful, I have been shopping here since 2 years ago. I am absolutely happy I could finally find an online shop I can count on and trust, both in quality and customer service.

Date of experience: June 28, 2019
Mauritius
1 review
0 helpful votes
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Zaful is an affordable and easy platform to shop in. I never did online shopping before zaful was my first site that I've shopped in and i must say i was very much impressed with the outcome. I was expecting decent results but the bikini fitted really nice especially i have big bust it is very difficult to find the exact size. I went with a size L for the bikini and it fitted really nice.

Date of experience: June 28, 2019
Canada
1 review
0 helpful votes
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Great bikinis
June 28, 2019

I purchased bikinis in the spring. They are great quality for an amazing price! I loved all of the ones I bought. I will 100% be purchasing again.

Date of experience: June 27, 2019
Brazil
1 review
0 helpful votes
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Great Experience
June 28, 2019

I purchased a few items altogether. Most of it was sent in one package, but one item was left behind and sent a few days after. The delivery time was as it was promised, but here in Brazil, my first package was stolen from the carrier. I contact you guys, and the problems were solved. I did this purchase again and received everything perfectly, although the prices had changed so I order fewer items. The other package that came with the single item had no issues. The products were great and I`m very happy with my purchase.

Date of experience: June 27, 2019
Canada
1 review
0 helpful votes
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I absolutely love Zaful, I don't buy bathing suits from anywhere else, and almost everyone I know buys their bathing suits from them as well. They have so many cute bathing suits for anyone /any size and they are just sooo affordable! Sizing is a bit different but just read the reviews as they offer chest and hip measurements to help!

Date of experience: June 27, 2019
VE
3 reviews
1 helpful vote
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Great online store
June 28, 2019

I have purchased from zaful a few times and I am happy with my purchases.
I did not have any problems with this amazing website and the bikini i ordered arrived perfectly and it is so beautiful. I can't wait to place another order.
In short, I have a good shopping experience at zaful.

Date of experience: June 26, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071