business logo of ZAFUL

ZAFULReviews 5,973

2.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey star
grey star
grey star
grey star
grey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

DO
4 reviews
8 helpful votes
Follow Maya J.
Unfollow Maya J.
Share Review
Report Review

I was worried because of the reviews but my order arrived in less than a week. I live in Spain and usually, it takes three weeks for things to arrive, but I was surprised that my order arrived so fast.
Every product fits like a glove and the clothes are cute. I would 100% recommend based on my experience alone!

Date of experience: June 26, 2019
Canada
1 review
0 helpful votes
Follow Melanie R.
Unfollow Melanie R.
Share Review
Report Review

I was hesitant to order from the website at first, but after checking other customer reviews I was excited to. I ordered 2 bathing suits and some athletic wear. The shipping took about 3 weeks which is normal where Im located, but the quality of the swimwear for the price was really great. Would definitely recommend.

Date of experience: June 25, 2019
Canada
1 review
0 helpful votes
Follow Allison S.
Unfollow Allison S.
Share Review
Report Review

I have been using ZAFUL for a couple of years now and I have to say that I was even more impressed with my order this year than I was in the past! It seems as though the quality has gotten better. I ordered 5 swimsuits in March and they arrived within 2 weeks. I loved all 5 of them and they were true to size. I find the high waisted ones are very comfortable and make me feel so confident! My total cost including shipping was only $96.95!

Date of experience: June 25, 2019
Honduras
3 reviews
0 helpful votes
Follow Edi M.
Unfollow Edi M.
Share Review
Report Review

Trendy and Low Cost
June 26, 2019

I find ZAFUL from YouTube, I would recommend this company for new clothes for girls. ZAFUL has very fashionable clothes and the price is very cheap, they have a lot of reviews on their products by real customers. These reviews are very useful, you can see the true quality of the product and choose the right size.

Date of experience: June 24, 2019
Japan
1 review
0 helpful votes
Follow Christina T.
Unfollow Christina T.
Share Review
Report Review

I am a bit wary about online shopping so I do not have much experience or trust particularly about sizes and shipping but the two bikinis i ordered fit relatively well. I was happy that they shipped my order promptly and I received it in a timely manner. I have had problems ordering from overseas to Japan before so I was relieved.

Date of experience: June 24, 2019
Portugal
1 review
0 helpful votes
Follow Mariana R.
Unfollow Mariana R.
Share Review
Report Review

Amazing bikini
June 26, 2019

I ordered my first bikini at Zaful and I was slightly scared. However, my bikini came in about 2 weeks and it was exactly like the photos.

Date of experience: June 24, 2019
Mauritius
1 review
0 helpful votes
Follow Wazifa N.
Unfollow Wazifa N.
Share Review
Report Review

Amazing experience with ZAFUL
June 26, 2019
Updated review

I have only had a great experience with Zaful. Everything that I've ordered has come in good time and the quality is good. I ordered a bikini and absolutely loved it. The quality of the necklace is very good and the price is very cheap.
As a college student, I don't have a lot of money to buy beautiful clothes. But ZAFUL's products are so cheap and stylish.

Date of experience: June 24, 2019

Great Customer Service
June 24, 2019
Previous review

I ordered a few bikinis on this website. The quality of these bikinis is very good. However a bikini is a bit small for me.I contacted their support center and they quickly replied to my email.
They immediately fixed the problem and provided me with the correct size.They said that I can keep this product or donate it to a charity.Well done Zaful!

Date of experience: June 24, 2019
Norway
1 review
0 helpful votes
Follow monika r.
Unfollow monika r.
Share Review
Report Review

The quality of the products are not the best, but considering the prices they are way better than i expected! I have ordered loads of clothes from Zaful in the past year and i have not been disappointed.

Date of experience: June 23, 2019
Hawaii
1 review
0 helpful votes
Follow Deanna S.
Unfollow Deanna S.
Share Review
Report Review

Super cute & cheap
June 24, 2019

I love their bikinis. The styles are so cute and really cheap! Clothes are also great quality and usually true to size. Sometimes shipping takes a while but longest i've waited was about three to four weeks. Overall it was worth it! All my bikinis are bought from zaful. I would definitely recommend you order from zaful

Date of experience: June 23, 2019
Colombia
1 review
0 helpful votes
Follow Sara G.
Unfollow Sara G.
Share Review
Report Review

Okay, so I placed some orders with them a couple of months ago, one in January and the other one around Nov/Dec 2018 and received most of the items the quality and size I expected, sadly I had like 2 items I didn't like the way they fit due size, I informed them and they helped me solve the issue for my satisfaction. Shipping is pretty fast to my country, you have to read about processing time, shipping time and return policy BEFORE placing the order, so then you won't have any problems! So happy with it will order again xx <3

Date of experience: June 22, 2019
New Mexico
1 review
0 helpful votes
Follow Britni T.
Unfollow Britni T.
Share Review
Report Review

Love
June 24, 2019

Zaful is always very professional, and the suits that I've bought from them, I've never had any issues. The suits are always high quality and I definitely recommend.

Date of experience: June 22, 2019
Cameroon
3 reviews
0 helpful votes
Follow Hermann A.
Unfollow Hermann A.
Share Review
Report Review

I ordered 3 swimsuits from ZAFUL for my holiday on May 21. I paid for the express shipping, because I am very afraid that I will not receive my parcel on time.
To my surprise, I received my parcel on June 1. I have no problem with this purchase and I will definitely buy again.

Date of experience: June 22, 2019
Philippines
3 reviews
5 helpful votes
Follow Cess P.
Unfollow Cess P.
Share Review
Report Review

I love free clothes in Zaful. I just wanna share my experience with this free hoodie. I saw it on my friend's Instagram story about Zaful's free clothes. You only need to invite your friends and that's all. I only pay for the shipping fee which is Php 219 (COD). The hoodie is so cute. I love it.

Date of experience: June 21, 2019
KR
1 review
0 helpful votes
Follow MinJu I.
Unfollow MinJu I.
Share Review
Report Review

I have bought very cute bikinis in this website with good quality all the time. And when there was a delivery problem, the customers service center tried to give me the best option to solve it. Like giving me a discount coupons and some cash I can use them in the website. I also felt they care about my feelings too. I have used many online websites for shopping and I can say ZAFUL is the one of the best.

Date of experience: June 21, 2019
Spain
1 review
0 helpful votes
Follow Maria C.
Unfollow Maria C.
Share Review
Report Review

PERFECT!
June 24, 2019

Perfecto! ZAFUL es genial, envío rápido, seguro. Calidad y precio perfectamente relacionados. Contacte con ellos, me respondieron al instante, me solucionaron el problema, me enviaron el envío más rápido por las molestias. La calidad es impresionante por el precio que lo venden, con ofertas y los puntos de ZAFUL que te ahorras un dinerito, sus promociones son adecuadas y siempre tienen!

Date of experience: June 21, 2019
Mauritius
3 reviews
0 helpful votes
Follow Kathy T.
Unfollow Kathy T.
Share Review
Report Review

So far Zaful is my favorite shop online, I haven't had any problems.am absolutely in love with the swimsuit that I purchased. I loved the quality of the fabric and was very pleased with the service in general. Overall, this website has never disappointed me. I will definitely order more from Zaful and recommend others to shop online here too!"

Date of experience: June 21, 2019
North Carolina
1 review
0 helpful votes
Follow Colleen R.
Unfollow Colleen R.
Share Review
Report Review

This company has awful customer service. I never received my items. They will not refund me or resend the items purchased. My items are untraceable as the tracking number stopped working.

Date of experience: June 20, 2019
Charlie F. ZAFUL Rep
over a year old

Dear Colleen,
Thank you for notifying us of your complaint.
We have reviewed your order details and we noticed that you provided us with the wrong address at checkout.
Please note that customers are fully responsible for indicating the correct address and we cannot be held responsible for any incorrect information given by the customer.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
ZAFUL Customer Service

South Africa
1 review
1 helpful vote
Follow Channing H.
Unfollow Channing H.
Share Review
Report Review

Each time I order from ZAFUL I am never ever let down by the quality, sizing and timing of my items I am receiving. The company gives amazing deals for their clothing and I could not be more happy for the two items I received from them. I have not stopped wearing them and the compliments I have been receiving by wearing them have been amazing. Thank you ZAFUL! I highly recommend to anyone looking to buy great clothing and products! For both men and women.

Date of experience: June 20, 2019
Texas
1 review
0 helpful votes
Follow Danielle W.
Unfollow Danielle W.
Share Review
Report Review

DO NOT RECOMMEND
June 24, 2019

I ordered a swimsuit June 3rd, with 3-6 day shipping. When I hadn't heard from them after a week I checked and it was still being processed to be shipped JUNE 19th. On June 16th I reached out to customer service again and they said my packaged would be shipped that week. When I went to check the status and return it, I didn't want to waste time waiting for a swimsuit any longer. Online when I went to check the status for a refund it stated it was already issued a refund for too long waiting period.
I called their customer service line after having to dig through the website and after being on hold for 20 minutes it just said "goodbye" and ended the call.

I am very displeased with the service, the response time, and how shady the whole operation feels. If you can't even provide the clothes you say just start with that instead of stinging your customers along. I won't buy from here again and I will make sure I tell all of my friends this as well.

Date of experience: June 19, 2019
Charlie F. ZAFUL Rep
over a year old

Dear Danielle,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
ZAFUL Customer Service

VE
3 reviews
0 helpful votes
Follow Betsy C.
Unfollow Betsy C.
Share Review
Report Review

They always wow me with their wonderful products! Keep up the great work! Always recommend buying. Totally recommend this site to everyone, it is one of the best out there!

Date of experience: June 19, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071