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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I was worried because of the reviews but my order arrived in less than a week. I live in Spain and usually, it takes three weeks for things to arrive, but I was surprised that my order arrived so fast.
Every product fits like a glove and the clothes are cute. I would 100% recommend based on my experience alone!
I was hesitant to order from the website at first, but after checking other customer reviews I was excited to. I ordered 2 bathing suits and some athletic wear. The shipping took about 3 weeks which is normal where Im located, but the quality of the swimwear for the price was really great. Would definitely recommend.
I have been using ZAFUL for a couple of years now and I have to say that I was even more impressed with my order this year than I was in the past! It seems as though the quality has gotten better. I ordered 5 swimsuits in March and they arrived within 2 weeks. I loved all 5 of them and they were true to size. I find the high waisted ones are very comfortable and make me feel so confident! My total cost including shipping was only $96.95!
I find ZAFUL from YouTube, I would recommend this company for new clothes for girls. ZAFUL has very fashionable clothes and the price is very cheap, they have a lot of reviews on their products by real customers. These reviews are very useful, you can see the true quality of the product and choose the right size.
I am a bit wary about online shopping so I do not have much experience or trust particularly about sizes and shipping but the two bikinis i ordered fit relatively well. I was happy that they shipped my order promptly and I received it in a timely manner. I have had problems ordering from overseas to Japan before so I was relieved.
I ordered my first bikini at Zaful and I was slightly scared. However, my bikini came in about 2 weeks and it was exactly like the photos.
I have only had a great experience with Zaful. Everything that I've ordered has come in good time and the quality is good. I ordered a bikini and absolutely loved it. The quality of the necklace is very good and the price is very cheap.
As a college student, I don't have a lot of money to buy beautiful clothes. But ZAFUL's products are so cheap and stylish.
I ordered a few bikinis on this website. The quality of these bikinis is very good. However a bikini is a bit small for me.I contacted their support center and they quickly replied to my email.
They immediately fixed the problem and provided me with the correct size.They said that I can keep this product or donate it to a charity.Well done Zaful!
The quality of the products are not the best, but considering the prices they are way better than i expected! I have ordered loads of clothes from Zaful in the past year and i have not been disappointed.
I love their bikinis. The styles are so cute and really cheap! Clothes are also great quality and usually true to size. Sometimes shipping takes a while but longest i've waited was about three to four weeks. Overall it was worth it! All my bikinis are bought from zaful. I would definitely recommend you order from zaful
Okay, so I placed some orders with them a couple of months ago, one in January and the other one around Nov/Dec 2018 and received most of the items the quality and size I expected, sadly I had like 2 items I didn't like the way they fit due size, I informed them and they helped me solve the issue for my satisfaction. Shipping is pretty fast to my country, you have to read about processing time, shipping time and return policy BEFORE placing the order, so then you won't have any problems! So happy with it will order again xx <3
Zaful is always very professional, and the suits that I've bought from them, I've never had any issues. The suits are always high quality and I definitely recommend.
I ordered 3 swimsuits from ZAFUL for my holiday on May 21. I paid for the express shipping, because I am very afraid that I will not receive my parcel on time.
To my surprise, I received my parcel on June 1. I have no problem with this purchase and I will definitely buy again.
I love free clothes in Zaful. I just wanna share my experience with this free hoodie. I saw it on my friend's Instagram story about Zaful's free clothes. You only need to invite your friends and that's all. I only pay for the shipping fee which is Php 219 (COD). The hoodie is so cute. I love it.
I have bought very cute bikinis in this website with good quality all the time. And when there was a delivery problem, the customers service center tried to give me the best option to solve it. Like giving me a discount coupons and some cash I can use them in the website. I also felt they care about my feelings too. I have used many online websites for shopping and I can say ZAFUL is the one of the best.
Perfecto! ZAFUL es genial, envío rápido, seguro. Calidad y precio perfectamente relacionados. Contacte con ellos, me respondieron al instante, me solucionaron el problema, me enviaron el envío más rápido por las molestias. La calidad es impresionante por el precio que lo venden, con ofertas y los puntos de ZAFUL que te ahorras un dinerito, sus promociones son adecuadas y siempre tienen!
So far Zaful is my favorite shop online, I haven't had any problems.am absolutely in love with the swimsuit that I purchased. I loved the quality of the fabric and was very pleased with the service in general. Overall, this website has never disappointed me. I will definitely order more from Zaful and recommend others to shop online here too!"
This company has awful customer service. I never received my items. They will not refund me or resend the items purchased. My items are untraceable as the tracking number stopped working.
Each time I order from ZAFUL I am never ever let down by the quality, sizing and timing of my items I am receiving. The company gives amazing deals for their clothing and I could not be more happy for the two items I received from them. I have not stopped wearing them and the compliments I have been receiving by wearing them have been amazing. Thank you ZAFUL! I highly recommend to anyone looking to buy great clothing and products! For both men and women.
I ordered a swimsuit June 3rd, with 3-6 day shipping. When I hadn't heard from them after a week I checked and it was still being processed to be shipped JUNE 19th. On June 16th I reached out to customer service again and they said my packaged would be shipped that week. When I went to check the status and return it, I didn't want to waste time waiting for a swimsuit any longer. Online when I went to check the status for a refund it stated it was already issued a refund for too long waiting period.
I called their customer service line after having to dig through the website and after being on hold for 20 minutes it just said "goodbye" and ended the call.
I am very displeased with the service, the response time, and how shady the whole operation feels. If you can't even provide the clothes you say just start with that instead of stinging your customers along. I won't buy from here again and I will make sure I tell all of my friends this as well.
Dear Danielle,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
ZAFUL Customer Service
They always wow me with their wonderful products! Keep up the great work! Always recommend buying. Totally recommend this site to everyone, it is one of the best out there!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Colleen,
Thank you for notifying us of your complaint.
We have reviewed your order details and we noticed that you provided us with the wrong address at checkout.
Please note that customers are fully responsible for indicating the correct address and we cannot be held responsible for any incorrect information given by the customer.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
ZAFUL Customer Service