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ZAFUL

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Canada
1 review
0 helpful votes
Follow Julie A.
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Bought a swimsuit, shipping wasn't fast but it took as long as they said it would. The swimsuit is well-made and fits well.

Date of experience: May 30, 2017
Australia
1 review
1 helpful vote
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I ordered four items from Zaful on October 2, one bathing suit and three pairs of shorts, two of which where the same style in different colours. On October 5 I received an email letting me know that the bathing suit and first pair of shorts had been sent and that the remaining shorts would soon be shipped too. I received tracking info that I checked regularly and that was helpful. The bathing suit and first pair of shorts arrived on October 31.
On October 16 I received the email telling me that the remaining shorts had been shipped and I got tracking info for this order too. The tracking info wasnt updated like it was for the first shipment, however on November 10 I received an email stating that the tracking website was having issues updating. I received the remaining two pairs of shorts on November 22.
I ordered from Zaful after having read both very great and very bad reviews and new I was taking a risk in ordering from them, however I am very happy with what I received. The bathing suit is made well with a really nice material and it fits wonderfully! It holds up well in water just like any of my other bathers do and I love how it looks on me. The first pair of shorts are wonderful! They feel so comfortable, however are the slightest bit see-through, but thats just the nature of the fabric they are made of. They are perfect for the upcoming summer. I am bummed that these shorts are no longer on the website after checking, as I think they are really nice. The remaining shorts are beyond my expectations! I ordered in black and a deep red and they are so smooth, with like a satin feel. They are a bit thicker than I thought theyd be but I love that! They also fit great!
All the items I ordered are made well and fit amazingly. The shipping did take longer than stated on the website (10-20 days to Australia) however this was not an issue for me as I was not in a rush to receive these items. I would most likely order from Zaful again.

Date of experience: November 23, 2017
New Zealand
1 review
2 helpful votes
Follow Holly R.
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I made a purchase from here at the start of July of two items. One of them I recieved in three weeks... this is fine. However I checked the tracing for the other item and it had not even left China Yet... This was 3 weeks later. I inquired and they said it would be shipped that day. NO explanation as to why. I checked the tracking number and all it said was 'International Departure', this was on the 21st July. It is now the 18th AUGUST and it is still saying 'International Departure'.
I inquired where it was and they said that the shipping company does not know.
They asked me if i wanted to get a new one sent so i gave them the benifit of the doubt and asked if they could sent it priority at thier expense and i have been waiting over a month. They said no. I asked again and they said okay.
When i finally agreed to a resend the said 'Hope you will wait for the reshipment with more patience' HOW $#*!ING DARE THEY.
This site will $#*! you around and treat you like $#*!. DO NOT BUY FROM HERE. ITS A SCAM

Date of experience: August 17, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Holly,
Thank you for taking your time to write your review.

The tracking information was updated by the shipping company. It is out of our control.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".

Best Regards
Zaful Customer Service

Canada
2 reviews
12 helpful votes
Follow Christine D.
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I ordered my NYE dress a month and a half in advance and never received it. It is almost February and I'm unbelievably disappointed.

Date of experience: January 20, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Christine,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Zaful Customer Support

South Carolina
1 review
0 helpful votes
Follow Nicole N.
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Love Zaful!
April 24, 2017

I was very surprised with the good quality! I ordered a swimsuit and it fit perfectly. I will be ordering more! I wouldn't knock it till you try it.

Date of experience: April 24, 2017
Philippines
1 review
0 helpful votes
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Exellent shopping
October 30, 2019

I brought bikini and cover up and it was beautiful the quality is exellent true to size and very comfy i love it will order again!

Date of experience: October 25, 2019
Reunion
2 reviews
0 helpful votes
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Wonderful
December 11, 2017

Each time I have ordered I have been satisfied and when something wasn't up to standard Zaful was very professional in correcting the problem

Date of experience: December 11, 2017
Mexico
3 reviews
0 helpful votes
Follow SARA L.
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He tenido una excelente experiencia de compra en Zaful, Sin duda recomiendo muchísimo esa tienda en linea, ya que todo lo que ordene llego en el tiempo establecido, tienen una excelente presentación porque todo llega muy bien empaquetado, me parece una pagina muy profesional, ademas todo lo que encargue llego de una calidad muy buena y son demasiado amables a la hora de resolver dudas, tienen estilos de ropa muy original, me encanta mucho!
I have had an excellent shopping experience in Zaful, I definitely recommend that online store, since everything I ordered arrived in the established time, they have an excellent presentation because everything arrives very well packaged, it seems to me a very professional page, besides everything I order comes from a very good quality and they are too kind when it comes to solving doubts, they have very original clothing styles, I love Zaful very much!

Date of experience: May 18, 2018
Charlie F. ZAFUL Rep
over a year old

Dear SARA,

Thank you for sharing your experience with us.

We really appreciate your support.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer Service

Oklahoma
1 review
4 helpful votes
Follow Karen L.
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I need to return 5 items and they want me to take pictures and upload them to their site to prove that the items don't fit. Unbelievable! TAKE HEED YOUNG SHOPPER... DON'T USE THIS SHOPPING SITE.

Date of experience: February 3, 2016
Charlie F. ZAFUL Rep
over a year old

Dear Karen,

Let us apologize for your experience.

We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and will offer you a solution. Please kindly message us your order number.

We look forward hearing from you.

Best Regards
Zaful Customer Service

New Hampshire
1 review
0 helpful votes
Follow Emma G.
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I contacted customer service when i didnt get my package and not i still dont have it and they wont refund me.

Date of experience: April 2, 2019
Charlie F. ZAFUL Rep
over a year old

Dear Emma,
Thank you for taking your time to write your review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
ZAFUL Customer Service

Thailand
1 review
1 helpful vote
Follow Appy L.
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Quality clothes shop
April 13, 2019

I recieved wrong items but i got fixed what i want, Good fabric and nice clothes shop, i like sport wear here

Date of experience: April 11, 2019
GB
3 reviews
0 helpful votes
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Amazing experience
December 10, 2017

I have amazing experience shopping on Zaful! They have amazing clothes and It's my favorit shop! Cheap prices and you can find clothes for everyone.

Date of experience: December 9, 2017
New York
1 review
0 helpful votes
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Great service
January 15, 2017

The customer service is amazing. My bathsuit was the correct size. It fit well and it looked exactly like the picture.

Date of experience: January 13, 2017
Arkansas
1 review
0 helpful votes
Follow Kelsey H.
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I got a size M and it fit perfectly. I usually size up, so if you are normally a S, go for the M. I am a C cup so if you are i'd deff recommend a M!

Date of experience: May 21, 2017
Guam
1 review
0 helpful votes
Follow Carlet A.
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Great material but shipping took a while. All in all i loved my package and all the items i recieved.

Date of experience: May 19, 2017
Georgia
1 review
0 helpful votes
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U************** Shipment was quick to ship and very nice! The colors were vibrant and the service at zaful was great.

Date of experience: June 9, 2019
Italy
1 review
0 helpful votes
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I love it!
March 21, 2017

The products have good quality, are true to size and look exactly like the photos. The swimsuits are stunning, expecially the one pieces.

Date of experience: March 21, 2017
Arizona
1 review
5 helpful votes
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I hope I wasn't ripped off, but it feels that way... ugh! If I could give it less than one star, I would

Date of experience: November 19, 2015
Charlie F. ZAFUL Rep
over a year old

Dear Linda,

First, our sincerest apologies for your problem.

We want every customer to be happy and clearly this is not the case here.

We have send a good solution to email ********k@cox.net.

We are waiting for your reply.

Thanks for your time.

Zaful customer Service

North Carolina
1 review
1 helpful vote
Follow Christine R.
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Love this website so far!
November 30, 2015

Everything that I have purchased so far from this website has fit great and looks great! (AT*******658, November 30th 2015, Christinemra, 4 Stars).

Date of experience: November 30, 2015
California
1 review
1 helpful vote
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Terrific service
April 3, 2018

I have ordered once from Zaful and it worked terrifically. The hoodie I purchased was lovely and it was delivered relatively promptly.

Date of experience: April 2, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Ravi,

Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer support

Overview

ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.

service
870
value
865
shipping
879
returns
483
quality
867
+1071