Bought a swimsuit, shipping wasn't fast but it took as long as they said it would. The swimsuit is well-made and fits well.
I ordered four items from Zaful on October 2, one bathing suit and three pairs of shorts, two of which where the same style in different colours. On October 5 I received an email letting me know that the bathing suit and first pair of shorts had been sent and that the remaining shorts would soon be shipped too. I received tracking info that I checked regularly and that was helpful. The bathing suit and first pair of shorts arrived on October 31.
On October 16 I received the email telling me that the remaining shorts had been shipped and I got tracking info for this order too. The tracking info wasnt updated like it was for the first shipment, however on November 10 I received an email stating that the tracking website was having issues updating. I received the remaining two pairs of shorts on November 22.
I ordered from Zaful after having read both very great and very bad reviews and new I was taking a risk in ordering from them, however I am very happy with what I received. The bathing suit is made well with a really nice material and it fits wonderfully! It holds up well in water just like any of my other bathers do and I love how it looks on me. The first pair of shorts are wonderful! They feel so comfortable, however are the slightest bit see-through, but thats just the nature of the fabric they are made of. They are perfect for the upcoming summer. I am bummed that these shorts are no longer on the website after checking, as I think they are really nice. The remaining shorts are beyond my expectations! I ordered in black and a deep red and they are so smooth, with like a satin feel. They are a bit thicker than I thought theyd be but I love that! They also fit great!
All the items I ordered are made well and fit amazingly. The shipping did take longer than stated on the website (10-20 days to Australia) however this was not an issue for me as I was not in a rush to receive these items. I would most likely order from Zaful again.
I made a purchase from here at the start of July of two items. One of them I recieved in three weeks... this is fine. However I checked the tracing for the other item and it had not even left China Yet... This was 3 weeks later. I inquired and they said it would be shipped that day. NO explanation as to why. I checked the tracking number and all it said was 'International Departure', this was on the 21st July. It is now the 18th AUGUST and it is still saying 'International Departure'.
I inquired where it was and they said that the shipping company does not know.
They asked me if i wanted to get a new one sent so i gave them the benifit of the doubt and asked if they could sent it priority at thier expense and i have been waiting over a month. They said no. I asked again and they said okay.
When i finally agreed to a resend the said 'Hope you will wait for the reshipment with more patience' HOW $#*!ING DARE THEY.
This site will $#*! you around and treat you like $#*!. DO NOT BUY FROM HERE. ITS A SCAM
I ordered my NYE dress a month and a half in advance and never received it. It is almost February and I'm unbelievably disappointed.
Dear Christine,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Zaful Customer Support
I was very surprised with the good quality! I ordered a swimsuit and it fit perfectly. I will be ordering more! I wouldn't knock it till you try it.
I brought bikini and cover up and it was beautiful the quality is exellent true to size and very comfy i love it will order again!
Each time I have ordered I have been satisfied and when something wasn't up to standard Zaful was very professional in correcting the problem
He tenido una excelente experiencia de compra en Zaful, Sin duda recomiendo muchísimo esa tienda en linea, ya que todo lo que ordene llego en el tiempo establecido, tienen una excelente presentación porque todo llega muy bien empaquetado, me parece una pagina muy profesional, ademas todo lo que encargue llego de una calidad muy buena y son demasiado amables a la hora de resolver dudas, tienen estilos de ropa muy original, me encanta mucho!
I have had an excellent shopping experience in Zaful, I definitely recommend that online store, since everything I ordered arrived in the established time, they have an excellent presentation because everything arrives very well packaged, it seems to me a very professional page, besides everything I order comes from a very good quality and they are too kind when it comes to solving doubts, they have very original clothing styles, I love Zaful very much!
Dear SARA,
Thank you for sharing your experience with us.
We really appreciate your support.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer Service
I need to return 5 items and they want me to take pictures and upload them to their site to prove that the items don't fit. Unbelievable! TAKE HEED YOUNG SHOPPER... DON'T USE THIS SHOPPING SITE.
Dear Karen,
Let us apologize for your experience.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and will offer you a solution. Please kindly message us your order number.
We look forward hearing from you.
Best Regards
Zaful Customer Service
I contacted customer service when i didnt get my package and not i still dont have it and they wont refund me.
Dear Emma,
Thank you for taking your time to write your review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
ZAFUL Customer Service
I recieved wrong items but i got fixed what i want, Good fabric and nice clothes shop, i like sport wear here
I have amazing experience shopping on Zaful! They have amazing clothes and It's my favorit shop! Cheap prices and you can find clothes for everyone.
The customer service is amazing. My bathsuit was the correct size. It fit well and it looked exactly like the picture.
I got a size M and it fit perfectly. I usually size up, so if you are normally a S, go for the M. I am a C cup so if you are i'd deff recommend a M!
Great material but shipping took a while. All in all i loved my package and all the items i recieved.
U************** Shipment was quick to ship and very nice! The colors were vibrant and the service at zaful was great.
The products have good quality, are true to size and look exactly like the photos. The swimsuits are stunning, expecially the one pieces.
I hope I wasn't ripped off, but it feels that way... ugh! If I could give it less than one star, I would
Dear Linda,
First, our sincerest apologies for your problem.
We want every customer to be happy and clearly this is not the case here.
We have send a good solution to email ********k@cox.net.
We are waiting for your reply.
Thanks for your time.
Zaful customer Service
Everything that I have purchased so far from this website has fit great and looks great! (AT*******658, November 30th 2015, Christinemra, 4 Stars).
I have ordered once from Zaful and it worked terrifically. The hoodie I purchased was lovely and it was delivered relatively promptly.
Dear Ravi,
Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.
Dear Holly,
Thank you for taking your time to write your review.
The tracking information was updated by the shipping company. It is out of our control.
Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".
Best Regards
Zaful Customer Service