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I was charged an extra $30 on top of what the box actually costs and when I went to go get a refund, I was not fully refunded. I went to their chat and the first girl, Francesca, left the chat and didnt even try to help me. The second person, Francis, insisted I was fully refunded even after I sent in bank statements proving that I was not refunded. This person treated me like I had no brain and was extremely disrespectful. I have never been so let down. I will never ever ever ever buy anything from FabFitFun again. Absolutely ridiculous.
I ordered my NYE dress a month and a half in advance and never received it. It is almost February and I'm unbelievably disappointed.
Dear Christine,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Zaful Customer Support
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Hi Christine! We are so sorry to hear about your experience! I had a look at your account and see that you live in Canada. Please note that we refunded you every cent we charged you on our end, however, the exchange rate changes by the minute, so sometimes the refund will ultimately be less due to the exchange rate. However, I can assure you that we refunded everything we charged you on our end in USD. We apologize for the inconvenience and we hope we have the opportunity to surpass your expectations in the future!