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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I order me a swimsuit on June 4,2016 and received a email on June 4th saying my order has been ship, but I can't track my order. This is ridiculous! I ordered many things on June 4th from many other websites and it has already arrived. Highly a unsatisfied customer!
Hi Zaful,
Im waiting for al long time now and my order hasnt arrived. My order code is U************** and the date is
Jun. 07,2016 at 06:25:59 AM. The only question for you is how many days till i get my order or how far is it? Please answer me im getting worried!
Greetings
Rosan
Dear Rosan,
We regret for this issue occurred.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Best Regards
Zaful Customer Service
My order arrived in two weeks time, everything I ordered fit and looked like the pictures. Everything is very affordable
Communication with Zaful is really quick and delivery too. I didn't have any problems with my payment, delivering or something like this! It's just amazing page. Thank you!
Ordered 2 bathingsuits and a already concerned they will not be here in time for my vacation in 3 weeks from looking at other reviews. Also concerning that I cannot track my order although they told me it has shipped... not sure ill be ordering from Zaful again.
Above was my original review, but after waiting about 10 business days, both of my bathingsuits arrived! I have to say, Zaful was very helpful and kind in offering me a $10 gift for the delay in shipping (it does come from China so you do have to be patient). I thought the delivery time was reasonable, and I was able to track my bathingsuits online. It does depend on the bathingsuit, so I would definitely give this website a try.
Received an email stating my package was shipped since May 23rd. Still haven't received my package and it's now June 13th. Never ordering from Zaful again!
Dear SADE,
Thank you for being kind enough to tell us about your experience.
Your order was sent out on May 21 and the standard delivery time will be around 7-15 business days after dispatch, but there are some external factors which may cause some delay.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Thank you very much for your collaboration.
Best Regards
Zaful Customer Service
I ordered 6 items from zaful over 3 months ago, i have received 4 and have been waiting months and months for the other two. Out of the four i ordered only two are wearable and even the quality of those aren't good. The other two i received are so poorly made, the sizing is awful (i am 100 pounds and ordered a medium just in case and they are too small, a 13 year old couldn't fit in them). They are completely see-through as well. I have asked multiple times now for them to do something about this and no one has helped me in any way. I highly suggest not ordering from this website, you will only receive half your order and i doubt you'll even be able to wear them. Words cant describe how angry i am that i wasted so much money.
Dear Savannah,
Thank you for taking your time to write your review and we regret that they do not meet your expectation.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We look forward to hearing from you. Thank you.
Best Regards
Zaful Customer Service
I ordered a swimsuit from this site. It didn't fit very well, but customer service took are of me very well and handled the return quickly and professionally.
The pictures are way different than the actual bikinis. The bikinis are such bad quality, it is ridiculous. I should have read all of the reviews before purchasing. Returning doesn't even seem like a good option at this point either because of the ridiculous shipping fee. Never again will I shop here. I have better luck on Aliexpress.
Dear Manes,
Thank you for notifying us of your complaint.
We are sorry that the bikinis are not meet your expection.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you so much again for bringing the issue to our attention.
Best Regards
Zaful Customer Service
Very affordable and my order was as expected. The romper I got looked super cute matched with a belt. I loved the earrings and customer service is outstanding. I usually never waste the time to write reviews but I received so many compliments on my outfit.
Ordered a Medium 2 piece swimsuit (top measures up to 20in and bottom 22inches!) I've always been a medium and I'm 24 inches and 29 inches. I've looked up the sizes on a chart and what they sent me was an Xs with a M tag! After 2 weeks of waiting, I don't have a swimsuit for my birthday pool party! I definitely want a refund
Dear Blanca,
Thank you for your complaint.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
After over a dozen emails, Zaful finally allowed me to ship back the returns at my expense. It took quite a few months, but I did finally get credit. I had a horrible experience with them. Ordered a bunch of things. The quality was horrible. The sizing was all over the map. To return though, they were asking me to measure THIER own product! In other words, with a measuring tape, I had to PROVE the length and width of their merchandise that they sent to me. I had to probe that what they sent did not match sizing! There were dozens of emails sent. If I had not been persistent, I never would have gotten money back. But, please note that writing, measuring and mailing back took HOURS out of my day.
I spent a fortune to send back everything and it took over 6 months to get credit on my card!
Dear Ana,
We're very sorry for your concerns and the issues you have raised.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
We have received the package and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Zaful Customer Service
Although, the shipping took a while (which they tell you) the quality of the two bathing suits I ordered were great!
I have ordered so many times from Zaful and I like the bikini's and clothes very much. The bikini's material is very nice for such a low price, I have so many bikini's by now, but I can't stop buying! I live in The Netherlands and shipping is very fast. I order from Zaful over 1 year now and only 1 bikini came in wrong. They immediately gave a refund of my money with extra points! If i have questions they respond very quickly, within 1 day. Good company, good prices and very nice material of the clothes!
I am so glad I found zaful because of their amazing styles and prices! Their customer service, shipping, and more was all wonderful. The only down side is that most of the clothing isn't true to size. I am always a size medium and find that most of the clothes run small. From here on out, all I have to do is order a larger size.
I paid for three items a week ago and it says ''Partial order shipped'' since that there isn't any update information online. The sunglasses i bought aren't even shipped out yet and the bikini and top i got are ''shipped'' but the tracking status says: Item is ready for transport - so whats going on? Is it out yet? When will i receive my package/packages?
Also the tracking information says 'by Belgium Post'' but is leading me to PostChina?
The Information, the contact, the tracking service... veeery superficial.
I want clear statements and a correct tracking service!
Dear Lea,
We would like to offer our sincerest apologies for the issue.
Please understand after we receive your order, normally it will take us some time to prepare the items.
The other 2 items of your order have been shipped out and they are now on tranasport to you.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
We look forward to hearing from you. Thank you.
Best Regards
Zaful Customer Service
It took about 3 weeks to receive bathing suits i ordered and when I got them they were way too small. I tried to return them but their policy says you cannot return clearance items so i only got 20% of my money back. Make sure you use the size charts!
Dear Rachel,
We would like to offer my sincerest apologies to you for the issue.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We look forward to hearing from you. Thank you.
Best Regards
Zaful Customer Service
I read everyone elses reviews and realized the same happened to me. This site doesn't recognize my email, nor did it send me confirmation email for my order. I am dealing with my credit card company for fraud and hoping to resolve this at once.
Dear eugenia,
We’re sorry you’ve had this experience.
If you place the order successfully, our system will send a confirmation email automatically.
Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complain from sitejabber".
Best Regards
Zaful Customer Service
I ordered a bikini a week ago, paid an extra $9.99 for express shipping (3-7 days) and the extra $1.50 or however much it was for shipping insurance, AND IT STILL ISNT HERE. I'm going overseas in a week and I was expecting it to be here by now. I have tried tracking it with the emails I recieved and none of the tracking codes worked on any website I tried. I need answers
Dear Emily,
We regret the inconvenience that your experience has caused you.
The standard delivery time of Express Shipping will be around 6-10 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket and reply us?
Thank you very much for your collaboration.
Best Regards
Zaful Customer Service
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jessica,
We regret for this issue occurred.
Your order has been shipped out on June 5 and it is now on tranasport to you. I have tracked it for you.
For more details, we have sent you an email with our solution, would you please check and reply it?
We look forward to hearing from you. Thank you.
Best Regards
Zaful Customer Service