YOOX

YOOX JUST STOLE MY MONEy. I've tried to return or to exchange my items, but they told me that it was "final sale", but that wasn't true. I talked with them many times and I tried to explain nicely and asked them to help me and at least exchange the size but they keep says "there is nothing we can do about it". If I can I was going to give them 0 stars. When you sell high-end stuff you need to try to bring your customers back, not just fish and bite, let's take that persons money and forget about him/her, there is more fish in the water. STAY AWAY!

I am so pissed right now; I need a level head before I knock someone in the face. I ordered a panty for my wife using the YOOX size guide. Apparently, the pantie I ordered was a size 8, which translated to a US-Large. The pantie came, and the tag said it was a medium. My wife was upset that I didn't know her size, but I knew I made the right selection. I called the customer service only to be told that YOOX does not guarantee product sizes; WTF! As if that was not enough, the guy on the phone said to me in my face that the size I ordered is what I got, and it was a Medium. TF! Now I cannot read and see too? YOOX is f'up, and I did not believe what other consumers used to say until I experienced this predicament myself.

Dear YOOX, you just lost a loyal customer thanks to your stupidity.

My experience with YOOX is, poor quality products, inefficient and self-righteous customer service.

I bought two pairs of shoes on YOOX at the end of Nov 2014. One pair arrived within normal frame of time, though on the website it says made of leather, but in fact man-made material. I liked the look of the shoes, made compromise and accepted the unsatisfying quality.

The second pair arrived very late. Since I ordered two pairs at the same time, I knew when it was late with days of delay. No explanation. Just a pair of shoes showing peeled marks on both heels, and whitish spots on sides of the shoes. It looked like being worn, or at least carelessly handled. I immediately returned on the same day. I contacted the customer service, sending pictures of the defect goods, later also sent UPS return delivery evidence. No response. I had to open a dispute on Paypal. Then the response came, someone named Marco said you have to close the claim in order to get refund. This is ridiculous. I escalated the dispute to claim. Also called the company customer service, telling them as soon as they refund me, I'll close the claim. The customer service people on phone defended Marco guy, said it was my fault that I do not get refund, because they tried to refund me and Paypal blocked the transfer of money. I called Paypal and got explanation how refund as well as claim works. Seems to me YOOX employees are trained to position themselves as the right side, with the customer on the wrong side.
I will never, ever deal with this company again. I just hope Paypal will eventually help me get my refund.

I bought two items from YOOX and returned before Christmas. I have still not received any information about what is happening with my case - I just repeat the process of speaking to the customer service team, they make an excuse based on UPS/YOOX communications post-Brexit, and tell me someone will get in touch/process a refund. This has been going on for almost FOUR MONTHS. I am beyond frustrated, and confused as to how two companies operating at this scale are unable to find a solution.

I tried to purchase a coat on YOOX and was gobsmacked when they added an extra USD152.00 for duties and taxes on checkout when the coat was LESS than AUD1,000.00! When I enquired they said they use 710USD as the 'add taxes point'. All the conversion rates I checked on Google brought my coat in between 945 and 978 AUD. So, if you're shopping internationally watch for this and don't press the 'confirm order' until you've double checked there are no extra charges. This is robbery!

I have purchased at least 10 pairs of shoes and 5 garments from this site. First time skeptically so and with reason after purchasing after seeing all their negative reviews. I also have had the need to return most of the shoes for an exchange or refund because of euro size conversion, which even buying in store can be an issue between brands. I followed their return instructions and have done so without any problem on their end. The $6 return fee does make me grumble a bit but I figure if my shipping fee was free that it's still saving me gas and time. While I pretty much assume at the prices that I am not buying from Nordstrom and assuming some greater stipulations of purchase, I promise if I do have a not so great experience with them I will update. Also, don't know about the counterfeit accusations. I have serial numbers on some of the items I have bought and they all are legit. I also have inside knowledge of high end fashion manufacturing in my career to know that even the non-brand-name goods are of superior quality material and construction. I wish everyone else had these same experiences I have had with Yoox. It's sad to see they have reports they didn't.

Stay away! Horrible customer service. Sizing is WAY OFF! No way to get this right. Horrible customer service, takes long time to ship, you have to pay to return items (NO FREE RETURNS - BEWARE!) Will never use this company again.

I'm more than dissappointed, they have the worst and rudest cistomer service! I ordered pair of shoes which the where really expensive and they sent me the wrong Size! I ordered again( I've paid twice and yet not receiving the Money!) and although i wrote 10 mail like: please be varefull this time! It's important, it's urgent, it's a present for someone... They sent me the same wrong size again!
I have to take two times off to go to the post office to post them back!
They even dont apologise!
It's the Most Stupid website n shop i have ever seen!
PLEASE BE AWARE N DONT ORDER!

I've been shopping at yoox for over 20 years, and I've find there merchandise to be of good quality especially their shoes, there return policies are fantastic and they have good customer services.

I was very excited to discover this site as they have a number of high-end apparel options, many of which at a discount from other retailers on the web. Unfortunately, after giving my personal email and having to explicitly allow them to use that information for marketing purposes I was dooped into thinking I could combine their offer for free shipping by sharing a product I was interested in to a friend as well as a percentage off for the aforementioned personal info. Alas, I was wrong. Yoox WILL NOT combine multiple offers on their site. Though that may be their policy, in my experience companies generally will break policy to accommodate customers in order to secure further business. This was also not the case with Yoox. I was quickly denied my request for the free shipping I gave my personal info over for (though they had already taken quick advantage of my email through spam mail already in my inbox) and was told this is standard procedure. No where have I seen a disclaimer that Yoox does not allow multiple offers to be combined. Will not be bringing any future business to the site.

Order placed to be delivered to the same address as previously. Address on the order was correct but parcel never arrived as apparently wrong country was selected for ordering
Why YOOX sent to invalid address in that country was never YOOX to me. Why YOOX prevented DHL to redirect to correct country where that address existed when they initiated this action was not explained to me.
No remedy from YOOX after a month from payment - not even refund processed after they organised return of the goods by DHL to their warehouse.
Customer care emails are automated at YOOX, no one is interested in resolving the issue or sell -
The worst online experience so far - unreliable team and service even when customer confirmed payment/ delivery address/ DHL willing to delivery they are hopeless - dont deserve a single star rating

I was a long-time Yoox user, but now I have problems with the sizes recommended on almost every order.

And their customer service is nasty and a joke.