YOOX

I like Yoox's inventory, which is the only thing that keeps me going back... grudgingly. They've made improvements to their site, but it's still slow and not always intuitive. It's very annoying that they cap the number of items that you can favorite. It also takes FOREVER to get your order. They quote 5-8 business days, but it's not uncommon for it to take longer than that.

I preferentially order from Zappos.com since their website is better (models wearing the clothes, side view, etc), they have amazing customer service and free next-day delivery. If I can't find what I want on Zappos, I start looking on sites like Yoox.

YOOX business model could possibly be one of the few companies to operate with complete contempt for there customers and still be successful.
1) attempted phone calls to their customer service department is hit and miss that you will get through to anyone. Usually you're on hold for about 10 minutes and then call just disconnects. If you do actually get through, they are rude and absolutely no help at all.
2) the products they sell are usually seconds, damaged, or previously worn. Again any attempt to rectify this through their customer service personnel is futile.
3) once you receive your merchandise and you realize that it's not what was represented, efforts to get a refund is nearly impossible.
I won't be shopping there again and don't say I didn't give you fair warning.

1. Ordered plain black shirt, got poker dot one instead.
2. Only got confirmed shipment 3 days after i clicked pay online all the while silent.
3. Customer care said it takes 3 weeks to figure out what went wrong to get correct plain black shirt, so i will go for return and refund because it still takes one week less.

Like some other comment, i would give a zero star if i could. Seriously YOOX, you should just close down and not be in business. You have no place in the online shopping world. RIP.

Took money for 4-7 days delivery. A week later order still not left the warehouse. Called CS, they refused to cancel/ refund because the item is in 'shipping process'. Has it left with courier? No. When is it leaving? We don't know. Can literally be any time, 20 years from now. Awful awful company, don't use!

After ten years of shopping at Yoox.com I was banned without any advance notice for "unusual use of return and refund policy". Customer service explained that I ran afoul of some undisclosed internal business metric applied by Yoox. Alas, Good bye Yoox, Hello Farfetch

After making my purchase, I discovered several websites with reviews that were very concerning. I had no need to worry.

My purchase (nike trainers) turned up as expected, a day early actually, in perfect condition etc.

I'm buying from the UK and I think the company is mostly based in Italy so delivery took a few days but I was happy.

I haven't needed to return anything or contact customer services since my order was correct.

I am very much satisfied with my purchases from YOOX. I worked most of my life in the fashion industry and I find great buys there. I don't always purchase the most popular big names in the US.
I love low key unknown designer fashion and Italian quality. My favorite site to shop. Ordered my 3 month old grandson a nice made in Italy suit.
My daughter loved it and asked where's is he going with that suit on. I said on a date with his nonnina.
My 18 yr olds closet is full of clothing from YOOX. He's ready for school. I'm a real person if I were not satisfied I would let them have it. My experiences were all good. I returned some items back in 2019 and had no problem getting a refund.

I felt compelled to write a review after I saw all the negative reviews on this site. Yoox is hands down my favorite retail company. I have been with them since 2004 and had nothing but excellent experience. All their items are authentic, amazing quality, made in Italy. You can get unique designer clothes and accessories for a fraction of a price. Everything arrives quickly, nicely packaged. If something doesn't fit, I just pop it in the box it arrived in, fix the attached return label, and off it goes. I get a refund in a few days.

I truly think that the majority of the negative reviews are fake!

From customer service to the website to the misleading pricing bait and switch tactics they charge for returns returns on merchandise too bad because at one time this was a good site I bought clothes here 15 years ago I had no problems

Bought items, some of them were not in the box, was told that it will be resolved within 8 days with UPS. 3 months later still nothing. Like broken record - we are investigating and come back to you asap. Give my money back and you can investigate as long as you like

I've only placed one order with Yoox and the whole experience has been so distressing.

I'm disabled with limited mobility issues, I work from home and can't easily just pop out without assistance. I was disappointed to discover that I had paid for home delivery and the parcel was without warning delivered to a collection point.

I don't live anywhere near this collection point and it's on a hill which means there's no way I can physically collect it. I also paid for home delivery for exactly this reason.

Their answer? "Sorry to hear this, your parcel is ready to collect from XXX" in EVERY email. The parcel has been there for weeks, so the shop isn't rushing to return it, meaning I've just lost my money.

How patronising and discriminatory towards disabled customers, you should be ashamed of yourselves.

I've read through most of the comments on here and I call BULL$#*!! Clearly fake reviews by rival companies, is Yoox perfect... no it's not, but it comes pretty close. I've had one bad experience with them (ordered a dress that had deodorant marks on it, complained and got sorted... job done) other than that my experience with them has been excellent! You order and within a few days you have your garment... done deal! The idea that their stuff is fake is Nonsense! Please use common sense when reading some of these reviews, some of them are just flights of fantasy.

I have been a customer of Yoox for several years but since I moved to Italy I started buying more from them. At first they were very prompt and when I returned a couple of items (some were damaged, some sizes were too big or to small, etc.) the reimbursed my money in two weeks tops. Now, I am starting to think that I should make formal complaints to the police, or any other public authority that deals in consumer right protection. There are more than 7 orders they should reimburse me for, dating from two months ago! I have wrote them 8 massages so far, and I spoke with them on the phone (after trying several times to catch an open line) and they assured me they will take care of the problem. It has been weeks since then with no result!

I am very disappointed with them! They used to have very good customer service!

I had 3 different incidents with returns where Yoox does not process some of the returns in the order and since it has happened to me 3 times now, I am sure that at this point there's either people at the warehouse who steal your returns and don't process it, or the company intentionally does this hoping that you won't notice. The last item that they did not refund me for is the most expensive dress in the order for $297. All the dresses I returned had tags attached and I only kept one dress, so I got 5/7 refunds instead of 6/7. Please document by video at the post office when you have to return your stuff back for a refund. They are unbelievable. I won't risk buying anything from them again.