YOINS

Dear Inesa K.,

Thank you very much for your patience to write such wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.

We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.

Have a nice day!

Best regards,
Polly

Dear Heather G.

Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.

Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners, there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.

If you do not receive your order within the specified time, we will provide you with acceptable solutions.

Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:

A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.

We hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Yours sincerely,
Joshy

Dear Vesna B.，

Thank you for your comment.

We are sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.

This is Yoins customer service Iris.If you still cannot solve your issue. Please send email to complain@yoins.com. I will check that and respond you within 24 hours, please don't worry.

Looking forward to your visit again.

Best regards,
Yoins team

Dear Mary k.,

We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.

We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.

Have a nice day!

Best regards,
Polly

Dear REBECCA H.,

Thank you for shopping Yoins and we are sorry to hear that.

Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.

If you do not receive the goods until the due date, we can offer you a full refund of your order, or we can immediately send a replacement order for free.

We have informed customer service to contact you to deal with this matter, please do not worry.

We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.

Kind regards.
Polly