Bradley quickly resolved an issue I had with an order not being shipped. It was all done through live chat. Thanks!
Nice design and the clothes fit nicely! Good customer service too. I sent an email and Yoins replied with great help.
Happy with my purchase, just a bit big. Customer service is good, however if they would reply quicker would be better.
Dear ramona p,
Thanks for your order and feedback. We are delighted to hear that you like our products and service. If you contact us via email, we will reply you within 24 hours. If the item is a little big for you, you can return it 14 days of receipt, we can offer a exchange for you, please do not worry about it. (＾－＾)
In order to choose a proper size, we suggest you refer to the size data on the size button and then compare your own measurements(hips, waists, busts). If you still have some problems in choosing the size, please feel free to contact us (service@yoins.com) via email, we will help you solve this problem.
Wish you a nice day. (*^__^*)
Best regards,
Yoins Team
Response time has been excellent and we will continue to do business with you in the future. Highly recommend this business!
If I could give less than one star I would. Did not receive merchandise. Still fighting to get my money back..
Dear alison v.,
We are sorry to hear that.
In this case, could you please contact our customer service to check your order? You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order? If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path,”My account-View order-Order status”.
For any further assistance or necessity, please do not hesitate to contact us.
Hope to hear from you.
Kind regards.
Yoins Team
Very happy with the service received customer services very helpful would recommend to everyone and will definitely be using Yoins again
Dear Rhoann J.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I purchased 15items and received couple days ago. Before ordering, I measured myself 3 times compare to Yoins' size guide and hesitate for 4days and nights and end up buying them. It cost me almost $400. Shipping was okay but all 15 items are too big! As well as $#*!ty $#*! $#*! quality! 11 dresses all see-thru, there is no layer inside. It is literally see - thru. But the biggest problem is the size. I sent a compalint email and got a reply and I quote, 'sometimes Size may be 2cm/1 inch inaccuracy due to hand measure.'
Just go have a look at the size chart on their website. An inch bigeer size is actually the next size up. And it is not sometimes. All 15 items inc a clutch bag is bigger than it says on the chart.
I took a risk and learnt my lessons. They are hopeless. This is a serious warning. Do not even think about Yoins. Just delete the name from your brain and warn everyone that you know. I will do the same. All my friends and family will hear about my experience and will put posting on my sns every single day to prevent from making more 'victims'.
Dear J L.
Sorry for the size problem, you choose the cheapest shipping method, just make sure that it has tracking number. And if you don't want to return the product, maybe we can have other solution. Would you please tell us your order id or email address? We will check it for you.
Best regards.
Yoins team
2 of the 3 items I ordered and received were supposedly US-4 but were more like US-0. To return an item, you have to extract the "proper" return address, which I tried to do through an online chat, as I couldn't find it on the site. The representative stalled for quite a while on providing the address, wanting to know why I needed it (which should be fairly obvious). Then he/she suggested that I sell the items that were too small and order a new size from Yoins. (I'm not in the resale business.) When I finally got him/her to provide the address, I was told that, once the items arrived, I would get a "resend." I didn't know what that meant. I said I thought I would get a refund to my credit card. After a lot of hedging from the representative, I asked if I could get a refund to my credit card of the purchase price. I was repeatedly told that a "solution" would be reached. When I pressed about the refund, I was told that it wouldn't be of the purchase price but some amount determined by a salesman. I'm tempted to try the process just to see the result (which could be anything) but don't want to be out the return shipping cost and all the things you have to do to return something (take a photo of the shipping label, send an email once you've mailed it, etc.), just to have to try to follow up with someone about the return and run into the communication issues again. So, you might get lucky with one of your purchases (I did) but will likely get stuck with any others that just don't work.
Dear Lillian H, I am so sorry to hear that you have unhappy experience withYoins. Could you please offering us your order number or send email to cservice@yoins.com? We will try to help sort this out. Looking forward to your email. Yoins Team.
I needed to cancel my order and it was done quickly and effortlessly many Thanks for all your help sunny
Dear Sarah P.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Excellent quality, excellent service, huge selection, prices are very affordable, delivery was on time, I am satisfied with the purchases
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
I ordered a dress, which arrived at least two weeks later and looks like a large t-shirt. Don't buy here
Dear Lisa,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. Sorry about the delay delivery, and we do our best to improve this issue.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I had a query on my order, Ada was extremely helpful and efficient, information was accurate. Happy with the resolution.
Dear Rhiannon J.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
An excellent store of high-quality and stylish clothes, a huge selection, excellent service, delivery is fast, I will order more
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Best customer services I have ever dealt with! They were amazing at tracking my order and helping me to expedite the items I needed before my holiday
Dear Nicola M.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I like all the things I can find on this store they are so beautiful, now I'm waiting for an order. I can't wait to wear it.
Dear Carolina,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new arrivals for autumn in our website, if you like them, welcome to order. Https :// www.yoins. Com/
Wish you a nice day.
Best regards,
Yoins Team
I had some issues with my order and the support center girl, Ada, was very helpful. I wait to see clothes to give a review about them
Dear Georgiana F,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
I liked everything I got, just make sure you order a size up, they use Asian sizes, so it may be too small. Like it otherwise though.
I have not received my order which was supposed to be delivered Monday February 19. Order number *******.
Please let me know what to do
Thank you
Dear Diana B
We are sorry to hear that. After we checked your order, we found that your order 44446617 was shipped on Feb 18,2018. Normally, it needs 12-45 working days to arrive.It ' s expected to arrive before Apr 23,2018. Could you please wait until that day?
During the transportation, there may be unavoidable conditions, such as the delay of clearance or weather delays.
If you can't receive the parcel until that day, please feel free to contact our customer service to help you solve the problem and provide a solution.
Please don't worry, we will be responsible for your order and try our best to solve the problem.
Best regards
Olivia
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Ainsley R.,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly