• YOINS

YOINS

Overview

YOINS has a rating of 3.57 stars from 1,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 2nd among General Apparel sites.

  • Service
    75
  • Value
    159
  • Shipping
    160
  • Quality
    157

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 70%
Positive
7
Neutral
1
Negative
2

Instant Feedback

53
See all photos

What reviewers want you to know

Positive highlights

  • Top quality products and amazing customer service make you the best in the business.
  • Service is excellent, managers respond promptly, delivery times are according to the conditions.

Critical highlights

  • Also I did ask for tracking number to see is it the post officer make mistake.
  • Also the size chart is completely wrong and incorrect.
How would you rate YOINS?
Top Positive Review

“Four pairs of latin heels and sole cushions”

Марк К.
3/26/24

I love these STUNNING heels! Gorgeous just like the photos and durable. Just pay close attention to the size charts and measure your feet. I usually size down a half size for heels but found no need to with their sizes. The shoes might come with a factory smell but they air out with a day or two. In my opinion, worth saving hundreds :) I feel like a queeeen when I wear these shoes and I've held off buying them for so long because I didn't realize there was this affordable option.

Top Critical Review

“2 months now”

Monquikta B.
11/11/22

It's been 2 months today since I ordered from YOIN. My order still isn't here and I have heard nothing about my order. I paid the whole amount and still nothing. At time point I'm feeling as if I was scammed out of money. I emailed YOIN and message them on Facebook nothing. You can't call the number they have on site, I just want my money back. I will never order from here again. If I could give no stars I would definitely!

Reviews (1,605)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (367) post office (23) size chart (36) return items (19) delivery time (24)
Thumbnail of user richardp2689
1 review
0 helpful votes
November 18th, 2022

This is the first time that I have used your shopping store. I am very pleased with the products and would certainly recommend you to everyone.

Thumbnail of user marocoakleymughw
3 reviews
0 helpful votes
March 26th, 2024

I love these STUNNING heels! Gorgeous just like the photos and durable. Just pay close attention to the size charts and measure your feet. I usually size down a half size for heels but found no need to with their sizes. The shoes might come with a factory smell but they air out with a day or two. In my opinion, worth saving hundreds :) I feel like a queeeen when I wear these shoes and I've held off buying them for so long because I didn't realize there was this affordable option.

Thumbnail of user monquiktab
1 review
0 helpful votes
November 11th, 2022

It's been 2 months today since I ordered from YOIN. My order still isn't here and I have heard nothing about my order. I paid the whole amount and still nothing. At time point I'm feeling as if I was scammed out of money. I emailed YOIN and message them on Facebook nothing. You can't call the number they have on site, I just want my money back. I will never order from here again. If I could give no stars I would definitely!

Tip for consumers:
I wouldn’t recommend anyone order from YOIN. It’s been two months today and my order is still saying “Processing”. I have contacted them and no response on anything( email, messenger). I would like my order or my money back.

Products used:
Clothing but never received my order

Service
Value
Shipping
Returns
Quality
Thumbnail of user oliverp118
3 reviews
0 helpful votes
August 6th, 2022

Habe schon zweimal bei diesem Shop gekauft, Produkt ist original, Preis war niedriger als bei vielen Mitbewerbern, Lieferung am nächsten Tag, Garantie gegeben.

Thumbnail of user codyj190
4 reviews
1 helpful vote
October 3rd, 2022

I am so impressed with the quality and accuracy of my order, and how fast it was processed! I will definitely be using them again!

Thumbnail of user skyyjimaleeejh
7 reviews
0 helpful votes
March 26th, 2024

They have a great selection of products for a really cheap price. Some of the items are good quality others not so good. You need to allow at least 2 weeks for delivery. I order from them all the time over Amazon and Walmart.

Thumbnail of user williamk1693
4 reviews
1 helpful vote
February 16th, 2022

A good selection of excellent quality goods with an excellent and large selection, delivery on time, thanks for the promptness and quality service

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user albertos106
1 review
0 helpful votes
March 5th, 2021
Verified purchase
• Updated review

So far so good lest wait to see the product

Reason I chose this business:

To try something new

Reason I chose this product:

Need something new

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

So far so good lest wait to see the product
February 11th, 2021
Verified site experience
• Previous review
Thumbnail of user mauricioa32
1 review
0 helpful votes
March 1st, 2021
Verified purchase
• Updated review

Easy website

Reason I chose this business:

I found them on Facebook

Reason I chose this product:

Because it looks wicked

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Easy website
January 24th, 2021
Verified site experience
• Previous review
Reason I chose this product:

Because it looks wicked

Thumbnail of user janiced192
1 review
0 helpful votes
June 28th, 2020

I ordered 2 tank tops and 2 sundresses from this site. I received my order within 4 weeks. The clothing was quality and looks great on me.

Thumbnail of user yoinsy
yoins y. – YOINS Rep

Dear Janice D.,

Thank you for your comment.

We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.

Looking forward to your visit again.

Best regards,
June

Thumbnail of user beec31
1 review
0 helpful votes
December 12th, 2020
Verified purchase
• Updated review

My experiences in buying through online was a disaster. But Yoins is a good choice and true colour and size. Hope Yoins can give more benefits to their royal customers more discount.

Reason I chose this business:

The size is real n colour.

Reason I chose this product:

Find it nice quite genuine on their product.

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Alot of choices but hope more discount
November 27th, 2020
Verified site experience
• Previous review
Reason I chose this business:

The size is real

Reason I chose this product:

Find it nice n free time

Thumbnail of user ashleighr88
1 review
0 helpful votes
November 19th, 2020

I made a very large order over a month ago. 2 weeks into thw order I had to supplement another large amount towards import tax (not mentioned on the site!)
It has been over a month and no clothes, and the customer service is slow to respond and won't look into the matter.

Thumbnail of user cassandrab164
1 review
0 helpful votes
March 2nd, 2021
Verified purchase
• Updated review

Waiting to see how long it takes to get order but easy to use it took like 3 weeks

Reason I chose this business:

Cute dresses but some not as they looked in picture but they are good for the price but some are a little short

Reason I chose this product:

Want to wear dresses when I go out

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

The transportation timeliness is related to the transportation method you choose. You can follow the logistics information in your account.If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com.

Best regards,
Yoins Team

Waiting to see how long it takes to get order but easy...
January 29th, 2021
Verified site experience
• Previous review

Waiting to see how long it takes to get order but easy to use

Reason I chose this business:

Cute dresses

Reason I chose this product:

Want to wear dresses when I go out

Thumbnail of user jamesh3321
1 review
0 helpful votes
February 10th, 2021
Verified purchase
• Updated review

Exactly as advertised and fits like perfectly

Reason I chose this product:

They looked fun and chic clothing I wear

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Once I receive package I can make a fair judgement...
January 10th, 2021
Verified site experience
• Previous review

Once I receive package I can make a fair judgement on overall experience

Reason I chose this product:

They looked fun and chic clothing I wear

Thumbnail of user kantigaa
1 review
0 helpful votes
March 6th, 2021
Verified purchase
• Updated review

Facile

Reason I chose this business:

Robe jolie sur la photo. Moins en vrai

Reason I chose this product:

Mauvaise journée

Value
Shipping
Quality
Facile
January 15th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Robe qui me plaît

Reason I chose this product:

Mauvaise journée

Thumbnail of user jasperd33
1 review
0 helpful votes
January 27th, 2022

The website is very easy to use, easy to order, and in general the choice is huge, delivery is fast, the quality of things is top notch

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Thumbnail of user allisong171
1 review
0 helpful votes
June 17th, 2021

I ordered my stuff over a month ago. 2 weeks after ordering it said I habe received my order. 6 weeks later still nothing. I contacted them and all they said was my local post office has it, which they do not.

Service
Shipping
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins and we apologize for any inconvenience caused.

Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.

Best regards,
Yoins Team

Thumbnail of user luism464
1 review
0 helpful votes
February 15th, 2021
Verified purchase
• Updated review

Las medidas coinciden con lo que se entrega, y en general con las fotografías, la espera es un poco larga y a veces el rastreo un poco confuso, pero el soporte sobre el seguimiento de tu pedido es bueno, recibí respuesta siempre que contacté.

La respuesta no es tan inmediata, pero te contestan y tienen respuestas a tus dudas.

Reason I chose this business:

En donde vivo, no existen diseños como estos y están a buen precio.

Reason I chose this product:

Deseaba tener ropa de invierno diferente que no fueran sólo suéteres y chamarras.

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Estimado cliente,

Gracias por elegir Yoins.

La puntualidad del transporte está relacionada con el método de transporte que elija. Puede seguir la información de logística en su cuenta. Si tiene alguna consulta, no dude en contactarnos en cualquier momento. ¿Podría contactarnos en vipservice@yoins.com?

Atentamente,
Equipo de Yoins

Información clara
January 11th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Por el tipo de ropa

Reason I chose this product:

Me gustan sus diseños

Thumbnail of user alexr913
1 review
0 helpful votes
July 31st, 2021

The clothes have great quality and the purchase information was very clear and always available. Im very satisfied!

Products used:
Tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user panagiotai
1 review
0 helpful votes
February 19th, 2021
Verified purchase
• Updated review

Bad

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for shopping Yoins.

In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.

If you need any further help, please do not hesitate to contact us.

Best regards,
Yoins team

Good
January 28th, 2021
Verified site experience
• Previous review
Thumbnail of user emt21
1 review
0 helpful votes
March 15th, 2021
Verified purchase
• Updated review

Paypal didn't work :(

Reason I chose this business:

It has coats that goes to the knee

Reason I chose this product:

Because it was cheaper than other sites

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Paypal didn't work :(
February 22nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

It has coats that goes to the knee

Reason I chose this product:

Because it was cheaper than other sites

Thumbnail of user keyat
1 review
5 helpful votes
March 19th, 2020

Best site to shop. Material is great quality is great and the price is great. No complaints at all!

Thumbnail of user yoinsy
yoins y. – YOINS Rep

Dear Keya T.,

Thank you for your review.

Your satisfaction is our greatest motivation. Yoins will keep continuing to improve the item quality and supply more good quality products to our customers. We are looking forward to hearing about your next order.

Have a nice day.

Best regards,
JOE WANG

Thumbnail of user lukeh229
2 reviews
0 helpful votes
January 25th, 2022

Thanks for the good and polite communication with customers, the attitude is at the highest level, the quality is good, the choice is wide

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user jonaha15
1 review
0 helpful votes
March 15th, 2021
Verified purchase
• Updated review

All good so far. I love the clothes i got

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

All good so far
February 18th, 2021
Verified site experience
• Previous review

All good so far. I cant wait to receive my order

Thumbnail of user valeriaf14
1 review
0 helpful votes
December 24th, 2020
Verified purchase
• Updated review

Genial

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Estimado cliente,

Gracias por enviar un comentario tan amable y entusiasta.

¡Que tengas un buen día!

Genial
November 13th, 2020
Verified site experience
• Previous review

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.

We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.

So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.

Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.

We will review the whole case and quickly resolve your problem. We are here to help you.

Business History

Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.

Company Representative

Thumbnail of user rebeccal10
Katherine L.
Typically does not respond to reviews

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3.6
1,605 reviews
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