I spoke with sunny in regards to my order. Very efficient and great customer service provided. Thank you very much for your help
Delayed delivery dates
I do not want to deal with you again. Never
Always make false appointments... This is not good for business
Dear Bader,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Grace
I loved the service!
Very helpful and quick!
So thank you very much Bradley for your help! (I've made a mistake in size)
Dear Anastasia L.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Delivery before the expected date. Products just as I had expected, good fit.
Very pleased. Would certainly order again and recommend to friends.
Dear Carol S.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I recommend this online store for your purchases, you will definitely not regret it, the price corresponds to the quality, a huge choice!
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
He had problems with a carving in stok and Yoins contacted me instantly and kindly solved the problem. Excellent quality of service
I ordered 2 tops. The sizes run a little big. The customer service was excellent and had no problem returning 1 item.
Dear Mary F.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Shipping time can be a little lengthy at times, but I love the clothes!
No problems and I've placed a few orders
Dear Jen A.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
I have nothing but good things to say abound yoins. I had an issue that was solved quick. Love the customer service.
My order went missing by the postal service in my country. Yoins replaced it quickly and without complaint. They were very helpful.
Dear Jacquie M.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Thank you so much for your great customer care and also great clothes. I will definitely buy again from the site.
Dear Stephanie V.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Very kind and fast.
I thank Bradley for his help and professionalism.
No need to wait, my order should arrive soon.
Dear Nahina A.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Yoins has great customer service. They are always very helpful! A great selection of clothing an accessories is amazing! Fantastic prices.
Dear Veronica,
Thanks for your support for our products and service. (＾－＾)
Your support is our biggest motivation to improve us in every aspect. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new products for autumn in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
Thank you for your help! All items came on perfect time! I'll order from you more times! Easy ordering, easing payments!
Dear Vivien M.,
Thanks for your support.
For any other information or assistance feel free to contact us. We will do our best to assist you and strive to improve our service and make you satisfied.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you like our products, welcome to order again.
Have a nice day.:)
Best regards,
Yoins Team
Sonny was extremely effective and efficient at quickly assisting with my concern. I will be back to shop again with Yoins
Dear Kathryn W.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Bradley
Great selection of good, stylish and quality clothes at affordable prices, delivery is fast, service is excellent, thanks for your work
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
I emailed to inquire about my order. They were very helpful and answered all of my questions in a timely manner.
Dear Sonia A,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Quality of Yoins clothing are just horrible, cheap material thats tearing at the seams. Also looks nothing like the photos advertised.
Dear Tenike C,
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
If you think the material is different from the one shown on our website. Could you please take and send a photo about that? We will provide you a reasonable solution after diagnosis. Please don't worry.
We do our best to improve the service level and provide a good shopping experience for customers. If you have any assistance or need, please feel free to contact us. Hope to hear from you again.
Best regards,
Iris
I would recommend YOINS. You get what you pay for. Shipping took a bit long but it was worth the wait.
Dear Elaine v.，
Thank your for your comment.
We are happy to know that you are satisfied with your purchase. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Yoins is a great clothing site!
Always nervous if advertised clothes on social networks but this is real, honest and helpful.
Dear Karen h.,
Thank you for your wonderful review.
The team here at YOINS is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lindsay B.,
Thank you for taking time talking with us and hope you enjoy shopping here.
Your support is highly appreciated and is our big motivation.
We look forward to doing more businesses with you. Have a nice day.
Best regards,
Yoins-Fannie