YOINS

Dear Derly,

So sorry for the delay reply.As now is weekend, you email will be reply on next working days. Normally, our team will reply your email within 24-48H.

Please do not worry about. For the return of wrong size. Would you mind show us some pics of the eternal packaging and SKU sticker? If possible, also the pics of the Tag size of the item you have received.We will provide you a proper solution for you after the information is confirmed.(service@yoins.com)

Thanks for your kind understanding.

Looking forward to your kind reply.
https://www.yoins.com/Yoins-Contact-Us-a-33.html

Wish you a nice weekends.
Yoins Team

Dear Michele C.
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.

About the details of shipping term, we describe on the website: https://www.yoins.com/Yoins-International-Deliveries-a-9.html.

If the delivery time exceeds the date which we promised, please contact us and we will provide a reasonable solution to you. Please don’t worry.

Best wishes,
Yoins Team

Dear Karen B.,

Thank you for shopping Yoins and we are sorry to hear that.

If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.

We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.

Kind regards.
Iris

Dear Robyn,

Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.

We are sorry to hear about the complaint about no response as we always reply to our customer's email within 24 hours. Please kindly check your email which left on Yoins account to find our email. (Please check the trash bin either, sometimes the email may appear in there).

We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.

For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）

Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:

A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,
Yuki

Dear Michelle W.,

We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.

We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.

Have a nice day!

Best regards,
Polly

Dear Heidi M.,

We are sorry to hear that you are not satisfied with our product.

If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.

We do our best to provide a good buying experience for customers. If you have any assistance or need, please feel free to contact us. Hope to hear from you again.

Kind regards.
Iris

Dear Danielle B.,

Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.

For the size, Our size is a little different from your size. So you need to check the detailed data of every size below it, If the detailed data is suitable for you. Then it is OK.

Here is the link to size guide: https://www.yoins.com/Yoins-Size-Guide-a-46.html?utm_source=Sns&utm_medium=fb_service&utm_content=eve

We are glad to hear that you are satisfied with our quality. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.

Have a nice day.

Kind regards.
Polly