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There were 3 other shoes I would have bought if you had the sizes!
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I received a used defective pair of sandals with no response from 3 emails. Poor quality poor after sales service don't waste your time or money here
Dear Robyn,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are sorry to hear about the complaint about no response as we always reply to our customer's email within 24 hours. Please kindly check your email which left on Yoins account to find our email. (Please check the trash bin either, sometimes the email may appear in there).
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
Robyn R.'s review of YOINS earned 2 Very Helpful votes
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Dear customer,
Thank you for your great support of Newchic! We are very sorry that the product size problem has caused you doubts. The product page usually has a size guide. It is recommended that you can choose the appropriate size through careful measurement. Usually, different regions and different products have different sizes.
If the product you received does not match the description on the page or other problems, you can contact us by email: vipservice@newchic.com
Best regards,
Newchic Team