Good prices, great quality and fast postage. Love the shopping and recommendations, sizes sometimes on the smaller size, but sizing chart is nearly all ways correct
Precise pictures, the fabrics were as expected, the cut fits perfectly, overall I decided to purchase more items hopping that it will be the same experience.
Dear Drazen M.
Thank you for your wonderful review.
We are glad to hear that you have a high opinion of us. Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
I liked working with the store and ordered things for myself. There were small nuances, but the managers quickly decided everything. You can trust this store!
Dear customer,
Thank you for choosing Yoins.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding.If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
This company is horrible! They will take your money right away and you will never see your purchases! Then they will give you lame excuses about why it never came, like "the shirt you purchased is stuck in customs" or we gave you a tracking number, you should call your local post office and see if it's there" DO NOT UNDER ANY CIRCUMSTANCES try to purchase anything from this website! YOU WILL DO NOTHING BUT LOSE MONEY
Dear H S.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I only received part of my shipment and 2 months later waiting for rest of items. I told them I wanted a refund and they stated they will only give me half back from the items I have NOT even received! I tried to exchange 2 items from the one order I received and the return method--website is ALWAYS down!
Dear S C,
Thank you for shopping Yoins and we are sorry to hear that.
Is there any misunderstanding caused here? If you haven't received your order, we will arrange a full refund of it or a free resend to you.
In this case, could you please provide your order number or email address to us? So that we can check and contact you to solve this issue.Or you also can contact us via service@yoins.com, directly via the live chat or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
We do our best to improve the service level and provide a good shopping experience for customers. If you have any assistance or need, please feel free to contact us. Hope to hear from you again.
Best regards,
Iris
Placed an order over two weeks ago, paid for expedited shipping and it still has not shipped. Now my items are showing either sold out or they are backordered. It's nearly impossible to contact anyone in customer service. Sending e-mail after e-mail with no response back. HORRIBLE, HORRIBLE, HORRIBLE.
Dear Tina B.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I have been really happy with the service and the contact team. I had to return some items through no ones fault but my own the clothes were great quality but just didn't fit thank you
Dear Sophie,
We are so happy to hear that you satisfy with out service.And we will continue to improving our service in every aspects as your supporting is our biggest motivation for improvement.
For the return, we are so sorry that the item dose not fit you. Here is a warm tips for products choosing. Hope it can help you.
1)Checking the review of the item to learn about the message of other buyers and What kind of people the the items fit.
2) Checking the material of the item in product's details box. As this is a online shopping, which we can not touch the items, Then we may misunderstand the material of the items via pics;
3)Checking the size details. For the size point, there are several kinds of size style be matched to every item for the items are sold for multiple countries. When you are clicking the size for your order, please pay more attention to the dialog box, and check the detailed data of that size you chose.If you unclear what size you are, you can measure the size of your own clothes with same style, then choose a suitable one according the size guiding: https://www.yoins.com/Yoins-Size-Guide-a-46.html
If you have any other further queries, please feel free to contact us.
Kind regards.
Yoins Team
I am very happy with my item and the great service from YOINS. It took a bit long to arrive but it was within the expected delivery time-frame. Near the end of the waiting period, I got a bit concerned so I emailed YOINS as the tracking site seemed to not have updated where my item was. The person from YOINS ensured me that my item will arrive within the time frame and if not, that I will get a refund. I contacted the local Post Office and they seemed to have had my item on their system but could not find it at the premises. They phoned me two days later saying my parcel was there so I went to fetch it and I am very happy with the quality of the item and appreciate the service from YOINS. I will definitely be buying from YOINS again!
Dear customer,
Thank you for your wonderful comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your next visit again.
Best regards,
Yuki
Lovely people working in customer service! I dont have nothing else to say! She was very focused in what I want! Provided me the links that were so helpful in order to find mu right size
Dear Helen R.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I bought 2 sets and one was the correct size but material wasn't what I expected, the other one was beautiful but they sent me a large instead of 5x which is quite a big difference, they tried to give me $17 and me to keep my items but why would I want only $17 when I spent over $70, Don't buy their products
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
I loved the product alot though i had to wait for it a bit. It really has a good quality fabric and a nice snow like white colour. It fits me as i expected it to. The customer care service is really cooperative and fast. I didnt have to wait alot for the replies.
A special thanks to sir/maam Beryl for their cooperation with me.
I am completely happy with my dress. It is exactly like the picture. Fits perfectly and arrived within 2 weeks. I wore it to a party and got so many compliments!
Dear Dorothy D.,
Thank you for taking time talking with us and satisfying with our products and service here.
Your support is highly appreciated and is our big motivation.
We look forward to doing more businesses with you. Have a nice day.
Best regards,
Yoins-Fannie
I Always shop with yoins and I am happy about this.the items are stylish and trendy. Transport takes so much time and it makes you more impatient to have ur products.
I ordered from Yoins on the 3 of March and it still hasn't arrived and were almost in July. I'm worried that I've lost my money and I'm not going to get the clothes! Has this happened to anyone else?
Dear Ellie,
Thanks for your order and sorry for making you worry.
In this case, could you tell us your order number? No worry.We will check for you and issue a proper solution to you.Or you can contact us http://www.yoins.com/buy/Yoins-Contact-us-a-27.html
Looking forward to your reply sincerely.
Best regards,
Yoins Team
Deliverytime wasn't what was promised because all the products I wanted weren't available at the moment. In the spirit of a good customer service, however, I was given the opportunity to substitute replacement products. That is good customer service I think!
To be honest if there was a 0 option it would be a 0!
I waited over a month for these clothes and spent £70! The clothes came and to top it off the material of every single item was $#*!! It probably cost 10p each to make if that. The lining on one item wasn't even finished.
The swimming costume was not even swimming costume material and the LARGE was in fact a U. K. SIZE 4!
NEVER BUY FROM THIS PLACE!
Dear Jourdan D.
Sorry for the quality problem, would you please send us the photo of these products? Please send these photos to http://www.yoins.com/Yoins-Contact-Us-a-27.html
Hope to hear from you soon.
Best regards.
Yoins team
Cant find styles like this anywhere. Sizes are very accurate. Shipping is quick and inexpensive. Returns are easy. For the prices, you can't go wrong.
Dear ELIZABETH K.
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Great customer service! Assistance in placing an order, managers respond quickly to all questions of interest, the quality of clothes is high, delivery is fast
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
I had read the reviews for YOINS before ordering my items. I had decided it was 50/50 that I'd receive my package. When I placed my order it stated 7-21 working days before I'd receive my package. 10 days later the status of my package was still at processing. I contacted YOINS using web chat. They responded really quickly and explained an item I had ordered was out of stock so I could wait until it was back in stock (which was estimated at 7 days) or order something else for the same price and they'd ship that day. I decided to wait (in all honesty I had expected this from reading the reviews). Sure enough 3 days later my item was in stock and I received my package 3 days later. The items are lovely! I was concerned about quality due to the price being so cheap, but they are better than expected! In my opinion it's worth the risk, you just need to be prepared to wait (which I don't think is unreasonable considering the prices!).
I gave a 4/5 stars only because I would've liked YOINS to contact me first. I'm definitely ordering again!
I bought a number of items from this website and it's a scam. They deducted money and I didn't receive any products. I enquired and they provided me no information. They do not respond and very disappointed. Haven't received a refund.
DO NOT BUY FROM THIS WEBSITE!
Dear Jessica H.,
We are sorry about the misunderstanding due to the delay in replying.
Due to the hot sale time period and the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.
In order to solve the issue for customers as soon as possible, we have increased channels of the customer service. You also can contact us via chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).
Hope to hear from you soon.
Kind regards.
Yoins Team
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for choosing Yoins.
Our size is International Size, and you can find the 'size Reference' in the product link, Click to view size Conversions chart, and you will find the right size for you.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team