YOINS

Dear Alice,

Thanks for your order and sorry for hearing that our articles could not satisfy you.

Could you tell us your order number? We will check for you.Or if you have any after-sales problem you can contact our customer service http://www.yoins.com/Yoins-Contact-Us-a-27.html

As for the return problem, we have return policy on our website. Here is the link http://www.yoins.com/Yoins-Returns-a-20.html

Looking forward to your reply sincerely.

Best regards,
Yoins Team

Dear Jade F,

We sincerely sorry to hear that you total unsatisfied with our products and service. Could you give another chance to issue this case for you? Thanks for your kind understanding.

For the size problem, as there are different style items.So the specific data of the size in different style items is different even with the same size. Here is the link of size guiding: https://www.yoins.com/Yoins-Size-Guide-a-46.html. While If the size deviation is over 1.5 inches after your measurement, you can contact us and we will provide you a proper solution for you.(service@yoins.com)

If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
https://www.yoins.com/Yoins-Contact-Us-a-33.html

We are improving and will offer you a better service and shopping experience.

Wish you a nice day.

Best regards,
Yoins Team

Dear Robert B.,

Thank you for notifying us of your complaint. We hope you can give us a chance to explain:

If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out.

Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?

We hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,
Polly

Dear Stephanie v.

We are sorry about the delay.

In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:

A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.

In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.

Hope to hear from you.

Best regards,
Joshy

Dear Yoonjin J.,

Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:

Sorry for your order has been delayed due to the stocking problems.

Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.

We did not blocked you on live chat, due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.

We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?

Hope to hear from you again.

Best regard,
Polly

Dear Julia R.,

Thanks for your order and positive comment about our customer service.

We feel sorry to hear that your parcel arrived a little late.

About the delivery estimated time, it usually takes 3-7 working days (not including weekends and public holidays) to deliver the parcels via expedited shipping service which is the fastest shipping method of ours.

It will also take 7-12 working days (not including weekends and public holidays) via priority direct mail and 7-25 working days via standard shipping to deliver your parcel.

Once you contact our customer service, you will receive our reply and help within 24 hours.

Hope you can enjoy shopping with us.

Have a nice day.

Yoins Team

Dear ian m.

Deeply sorry for the inconvenience caused. Because it is internation trade, usually it needs 7-25 business days or more to arrive at most countries via air parcel register/ standard shipping, hope for your kind understanding.

For the size problem, we have detailed size chart on every product page, would you please check it again? If we did send you the wrong size product, please send us the photo proof ( must show the wrong size, you can measure it) to http://www.yoins.com/Yoins-Contact-Us-a-27.html, we will give you the best solution in 48 hours.

Hope to hear from you soon.

Best regards.
Yoins team