The only reason I'm giving 2 stars is because the item arrived in the time it said it would.The quality and sewing was the worst. If you want good clothing do not use this site.
Please do not waste your time and your money. The products quality is poor, customer services horrible. Haven't seen anything like this in my life. Spent 127£ and since may cannot get my money back.
Dear Olga,
So sorry to cause the trouble for you.
We do not know which kind of problems have you met, why we make you feel that you have waste so much money in our website.
Actually, we have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If there is the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
It is a complete scam. The items took 3 weeks to get to me and were see through. When I sent it back they refused to refund the full amount and also made me send it to chine which it did not come from. Over all I lost £40 which is ridiculous! NEVER ORDER FOROM THEM!
Dear hannah,
Thanks for your choice on our shopping site.
We feel deeply sorry for the inconvenience caused by the delay of delivery.
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Our customer service will help you contact the carrier and track your parcel.
We are striving to improve the speed of delivery with the carriers in order to prevent the same problem from happening again.
About the return shipping fee, we have a clear explanation on our help center. https://www.yoins.com/Yoins-Returns-a-20.html
Customers need to be responsible for the return shipping fee in the following situation:
1. Return Dislike Item(s)
If there is no quality-related issue but you are still not totally satisfied with your purchase, you may be eligible to return the item(s) and receive a refund within 14 days after delivery. Please contact us first to verify your request. We will refund you the item price after we have received your package and inspected it. You will be responsible for all shipping fees incurred. PS: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
2. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
You can feel free to contact us if you are not satisfied with the solutions we provided to you.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
Although there was a problem with my package and it didn´t arrive, staff of this e-shop was down-to-earth and very kind. I must say that I will definitely order something else. I can only recommend.
Sunny made my return easy and fast. I was able to keep what fit me and simply return the rest. This will give me great reassurance to continue shopping with Yoins.com!
Dear Neva K.,
Thank you for your wonderful review.
The team here at YOINS is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Lovely service great team and wonderful clothes. I asked for some information about where my order and they responded the same time very kindly. The dresses were amazing great job
Hi Anna,
Thank you so much for your kind words and for taking the time to share them with us!
We greatly appreciate your positive feedback, as it is always good to see when our members are pleased with our products and services.
Wish you a nice day.
Yoins Team
I have emailed numerous times. Same stupid form letter saying to be patient. Now they don't answer my emails. Should have known better. Please dont purchase from from this company
DearKathie S,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
This is June, your dedicated customer service agent.
We regret to inform you that we are not able to assist you in a better way here. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-” view orders”. So that we can check more details and offer corresponding reimburse for you. Would you please contact us at vipservice@xxx.com.
Hope to hear from you.
Best regards,
June
Clothing does not look at all like the picture. Everything is to small and ordered a size larger to be safe. Very cheaply made. Can see through everything. All garbage
Dear Carol,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I ordered a sweater from this company on 10-30. It is now 12-7 and I STILL HAVE NOT RECEIVED MY SHIPMENT! YOINS WASTED NO TIME PROCESSING MY PAYMENT. I HAVE REPEATEDLY EMAILED THIS COMPANY TO CHECK STATUS. IT SAYS IT WAS SHIPPED ON 11-10. I WILL NEVER DO BUSINESS WITH YOINS AGAIN! THEY ARE THE MOST INCOMPETENT PEOPLE I HAVE EVER SEEN.
Dear Kristin E.,
We are sorry to hear that.
The shipping term depends on the shipping method and region. More details of the International Deliveries, please refer to the link, https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
In addition, you can track the status of your order in your account.If you have any doubt, please contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Due to we are not responsible for transport.And we ship the order by the logistics company.We are sorry to keep you waiting and we do our best to improve this issue.
For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
Recieved a top 2 weeks late, i had requested cancelation but they didnt do it. The XL size top has arrived and it fits my size 8 daughter, but she wouldnt wear it due to the appalling quality and workmanship of the item
Dear Catherine G.,
We are so sorry to hear that you are not totally satisfied with our products and service. Due to the amount of consultation rise suddenly and sharply, and difference time with each other, so that we can't reply you in time. We apologize for the inconveniences.
We will shipping the in stock items as soon as possible when your order is successful. You also can cancel your order in your personal account center on Yoins by yourself.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the different parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Looking forward to your kind reply.
Have a nice day.
Polly
The size i ordered was way too big so i emailed the customer service for yoins and straight away they sent me a smaller size no strings attached! Very helpful and fast reply :)
But they are so late I ordered items before 2 weeks and till now I didn't receive it. Maybe I will write a review after I receive them to tell u about the quality
Dear Huda d.,
Thank you for your comment.
Due to we are not responsible for transport.And we ship the order by the logistics company.So that we can not control the delivery time. But we will be responsible for your order.
Please feel free to check the news of your order. Hope to hear from you again.
Kind regards.
Yoins Team
I ordered two items nearly a month ago now and it's still not here? I ordered something from amazon yesterday and it arrived today so what is the hold up? Very disappointed and unhappy
Dear Charlie,
Thanks for your order on our shopping site.
It usually takes 7-25 working days to deliver the parcel to its destinaion via standards shipping or airmail.
If you cannot receive your parcel in delivery estimated time, you can feel free to send your order number to cservice@yoins.com.
We're glad to help you update the status of your order and track your parcel. Looking forward to your email.
Best regards,
Yoins Team
I ordered a lot of jewellery and I am beyond happy with my purchases. I live in the UK and delivery took just over 2 weeks. I'll be ordering some clothes and hope the quality is as good.
I would highly recommend! Contact without problems, fast delivery and beautiful dresses, such as in the picture. The size also complies with the table
Dear Paula C.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I love that most of the products go up to a size 16 Plus, and I love the quality of materials used and how friendly the help team are if I have any issues I've bought at least 6 items already and I'll continue buying with this company
Dear Mica W.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and your approval of our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Ada was extremely helpful when asking for help online, quick to respond and answered all questions, seemed to know the company policies extremely well
Dear Kaylie E.,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly
Everything Iv ordered had arrived before the due date. Quality of the clothes are excellent considering how reasonably priced everything is. Would highly recommend.
Dear Suzanne,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Excellent client service! I'm extremely grateful to you guys! Everything was great. Unbelievably fast shipping and overall a great experience. Thank you so much!
The Service is Great.
I had a Problemen with The sizes and The yoins Team answeresd within 2 days and changed it to The right size:)now i cant wait till my clothes Are going to arive. Greetings from Germany (munich)
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more General Apparel Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear annette,
Thank you for taking the time to write a review.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
Yoins strives to give our customers the best quality clothing at the lowest prices.
If you noticed some quality problems on our products or you think the items are different from the pictures, we will shoulder the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours.
Looking forward to your there reply.
Cotacting link: https://www.yoins.com/Yoins-Contact-Us-a-33.html
Best regards,
Yoins Team