This company has brilliant customer service! I would order from here anytime, a very helpful email service and quick delivery with good quality clothing
Spoke to Bradley via the chat option. Who promptly helped me with my inquiry, in which got resolved straight away. Thank you for the excellent service.
Yoins has very good customer service, always replied promptly to any queries. Beautiful clothes at very affordable prices. Thank you! A Hall, Western Australia
Dear Anne H.,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
Cheap nasty product, ripped strap, split lining, no receipt in package and insist on me paying delivery back to Hong Kong which will possibly cost as much as the dress itself!
Dear Delia H,
We are so sorry to hear that you have a bad shopping experience from our company.
If you think the products are dislike the picture on our website. Please take and send some photos about the different parts.The pictures are necessary, we need to determine the problem, according to the pictures which you provided.So that we can give a reasonable solution about that and solve the issue as soon as possible.
Otherwise, we are afraid that you maybe need to pay the shipping fee if the returning caused by your personal reason.
We value our customers and hope that we can build a good communication with each other to solve the issue.
Hope to hear from you again.
Best regards,
Iris
When I needed to get in contact with them they got back to me straight away and sorted out my order will definitely be shopping bon there site again very helpful
Dear Kylie,
Thanks for your feed back, your supporting is our biggest to improve the services in every aspect.
For the out of stock point, we are sorry to cause you some inconveniences due to the out of stock. There is a hot-sale item in you order. We have provided the stock condition of every item on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Please pay more attention to that parts as the restocking and out of stock items always need much more time to dispatch. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
Horrible customer service. Got a single response every morning. One week later. I'm still corresponding! Clothes are see-through and made very cheap! I didn't do my homework on this one.
Dear Amanda,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience caused.
As our company is in China, there may be the jet lag of our customer service.
Our customer service gives the replies chronologically based on the emails and messages, so you may not receive our reply right now.
About the return shipping fee, if you cannot show the obvious damage and problem of the items you have received from us, the customer is responsible for the cost of the return shipping.
If you are not satisfied with the solution we gave you, you can feel free to contact us, we will give you a reasonable explanation.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Looking forward to your reply.
Best regards,
Yoins Team
I love Yoins! They have some great stuff for affordable prices. There was an issue with my order, and the service I received to compensate this was awesome! Totally worth buying from here again.
Poor service still waiting for my order a month later tracker continually says processing but took money straight away big scam! Emailed to query where my order is and no reply absolute joke!
Dear Rebecca,
We are sincerely sorry for the delay reply for your email.As these days are our national days and festval holiday, so the reply of the email is delay.We will reply your email soon.Or you can contact us via live chat or telephone:
https://www.yoins.com/Yoins-Contact-Us-a-33.html
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
If you have any other further queries, please feel free to contact us.
Kind regards.
Yoins Team
I was skeptical at first but I'm happy I have finally found an honest website with quality products and accurate size charts. The clothes are adorable!
Dear Sarah M.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Three items ordered
Money immediately taken from
My credit card
Items been on dispatch for last 4 weeks
No sign of them arriving
No way to contact the company
Please don't waste your money with YOINS
It looks sadly like it's a scam
Dear Allie s.,
We sincerely apologize for the delay in replying to you due to Chinese holidays.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we are describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
After the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contact us, we will respond you as soon as possible.
We sincerely apologize for all the inconvenience this has caused you.
Hope to hear from you again.
Kind regards.
Yoins Team
Still not received jumper and no communication after asking. Beginning to think website may be dodgy. Unimpressed. Just hope WHEN I receive I like because the thought of returning I can only imagine
Dear Sue J.,
We are sorry to cause you some inconveniences due to the out of stock.
We totally understand your mind at this moment. There is a hot-sale item in your order. We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size. Hope you can understand.
You can contact us via all channels of Yoins to check the update information of your order. Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
Hope to hear from you again.
Kind regards.
Yoins Team
Shipping is pretty quick compared to other sites. Their customer service reps are great & returning items is the easiest process ever! Will shop with Yoins again.
Dear Maritza,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
The website has all the trendy fashion pieces at very affordable prices and gets delivered really fast within 12 days. I will continue shopping from here.
Dear Aarushi J,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
Just made my first try for Yoins last month. The delivery was very fast and the 4 items I ordered fit well on me. Can't believe to have bought them on such low price.
Dear Kristine,
Thanks for your order and feedback. We will offer more cheap but high quality products for you.(*^__^*)
Welcome to order again.
Best regards,
Yoins Team
Bought two dresses now and will definitely be buying more fantastic price, style, and quality. Was kept up to date the whole journey of my parcel would highly recommend
Dear Julie,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Pop up ad, clothes looked cute. Purchased THREE ITEMS. Waited more than 5 weeks. When it came, there were FIVE ITEMS I WAS CHARGED FOR and NO WAY TO RETURN. These people count on people giving up on returns because it''s too much of a hassle. DO NOT ORDER FROM THIS COMPANY. Horrible quality.
Dear Patricia,
Thank you for your sharing the review with us, and we are sincerely sorry for your that unhappy experience.
As for the shipping, this is an overseas shipping which always needs much more shipping time than others.In addition, Yoins clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
As for the return, we provide the return for all items. While about the hassle you refer to, we need the details to confirm this case and provide you a proper solution.we apologize if that makes you inconvenient.
We so pity to hear that you do not satisfy with our item. Would you mind sending email to service@yoins.com with some pictures of the problem? Then we can find a better way to assist you?
Happy new year!
Yoins Team
Worst site ever they don't mind taking your money but you will never get a tracking notice number or anything for months nothing not even a refund... sad..
Dear Tracey M
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
I placed my order on 8 August and it arrived today, so not long at all. I'm very happy with my purchase and will definitely buy from here again. Sizing perfect also
Dear Janice,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new arrivals for autumn in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
Can't seem to get hold of u as having very big difficulties signing in still waiting for my goods costing g me nearly £40.00 would really like to hear from someone to let me know where it is please
Dear Theresa,
We are sorry to hear that we can not solve the problem for you in time.In this case, could you please contact us to provide the user name which you entered in the yoins.com account, or provide the order number via email(service@yoins.com), or chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) to check the status of your order? We will reply you within 24 working hour. Please don’t worry.
For any further assistance or necessity do not hesitate to contact us.
Looking forward to your kind reply.
Best regards,
Yoins team
My first package didn't arrive. But they sent me another out and was hear in 2 weeks. Very nice and good quality can't wait to wear it on my holidays :)
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Teree L.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris