YOINS

This is the 1st time I order from this store and all I can say is SUPER FAST DELIVERY. I ordered on the 3rd and I received my package on the 13th. I am totally impressed with how fast their delivery service is being that it was shipped from overseas. I read many negative reviews here pertaining to how bad the qualities are and how they don't look anything like the pictures... BUT all i can say is, I got exaclty what I purchased. The sweaters were Super cute and the material is not top notch but it's better than what I expected. They have such great style and the cutting is just awesome. I really suggest when people placing order, they should remember they are only paying a friction of the price for what retailers outside are selling... same style or similar style but you pay so much less if you buy from this website. I highly recommend it and maybe with the sizing, order a size up... you can't go wrong. THANKS YOINs and I'll be back.

Well... I placed an order with yioins and thought of checking the reviews after I proceeded with the payment... After reading all the negative reviews I immediately thought of cancelling my order before it's too late... I found the phone number and called to proceed with the cancellation. Because of all the negative reviews and the comments stating that no one responds to the emails or phone calls I did not have any expectations that someone would pick up the phone. Surprisingly after the first ring a customer service representative answered the phone and guided me through the cancellation process... He was so kind and helpful to the point that I felt bad for cancelling the order! Which I eventually did. Well unsure of if we should really relly to all the negative experiences and not the possitive ones...

So I had some questions about two of my orders and went to the site to see if I could find some information. They got a little chat for questions that will pop up on your scream if you're on a computer. I Asked my questions and got answers and help in maximum two minutes from Bradley. My question was answerd right away and he also helped me cancle one of my orders. And it all took just a few minutes and I didn't have to do anything at all but sit there and wait. Never been to a site with this kind of quick survice. Very much pleased with how they handle things and i will for sure recomened this site for my friends. Thank you Yoins and thank you Bradley!

I read all the bad reviews but decided to take the risk as it was so cheap and figured I could pay to alter I required

Took a while to send out and when I enquired they said one of the items was not available for another month so they were holding back the whole order. I said to cancel that item and please send but their communication wasn't proactive song would have been sitting waiting for a month without knowing why

3 out of the 7 items were wearable but the others were massively too big, weird cuts, one where they had tried to copy the item from the website but it looked nothing like the picture, awful material etc
Customer service was helpful though and they refunded the items I was unhappy with after I sent pics to prove my point

You get what you pay for..

Recently bought a roll neck jumper from Yoins. When it arrived it was really nice except I couldn't wear it because of the itchyness of the wool. When I emailed for a returnes address and explained my reason for returning the jumper I was told to wear a top underneath it!. I was also asked to provide proof of postage and then had to chase them up 5 days after they'd received it for my refund. The nail in the coffin is that I didn't get all the money refunded that I paid as they deducted their postage from the amount. So all in all it looks like if you're exchanging goods its all fine and dandy but the refund process is utter RUBBISH!.

About two months ago I ordered two items for my daughter. The package was supposed to arrive in two weeks time. But it didn't. I waited a few days and then I wrote an email. The answer was that I should contact the local post office and ask if it had arrived. After a few emails and a phone call I asked for my money back and within four days the money was returned to my account. Then, two weeks later the package arrived ater all and I was very surpised! So I emailed Yoins again that the package had arrived and that I wanted to pay for it offcourse, but the lady of Yoins did not want me to pay for it and asked me to write a positive review. So, I think this is really good service! We would recommend Yoins. They have great service.

Since I downloaded the app, I noticed the nice cloth that YOINS has. It has a classy and sexy style (most of the playsuits are pretty short). It was inevitable for me to order something. I ordered a playsuit and a bra. Ofc, I had my doubts because it was my first time I buy cloth online. I waited impatiently and they finally arrieved, 5 days later! I payed for the "expedited shipping" and they arrived quicker than expected. The playsuit had quality, it does not look cheap, not see-through, well done and just exactly like the picture. I was satisfied and pleased with my purchase. Now, I have ordered more clothes. Can't wait to try them on!