I ordered items at the start of January. Still haven't arrived. If I had read the reviews I wouldn't have ordered from them. My emails arnt being read or replied to. There quick enough to take your money but not send out the goods. Very disappointed. £80 defintatly not well spent. Angry dosnt even cut it.
I was very happy with the customer service they wer very helpful and kind and got back to me very quick, took about two weeks to get my dress and I live in Ireland so I found that very good, very good price range and dress fit perfectly with good material
I ordered a playsuit and two dresses from this site. The long dress was perfect, but the short dress was a little on the large side and the playsuit a bit too short for me (I'm 5ft8 and bought a 10 in all items) I was really happy with the quality of all items but the playsuit is white and I was worried it might be a bit see through, so I emailed yoins to ask about returning the two items and exchanging the dress for a smaller size and the playsuit for a darker colour and bigger size. Their response was quick and for being a new customer they've sent me the two new items at no extra cost and told me I do not have to worry about returning the old ones. Great, hassle-free customer service and good quality clothes especially for the price. Will definitely shop again!
When initially placing my order, I had great support from the Yoins team and this continued through the entire process till item was delivered.
I was very concerned at first as to whether my item would be delivered in time due to past reviews and complaints seen on some sites.
I chose expedited shipping to Cape Town, ZA as I needed this item for an event end January. My order was placed 11 January. Payment and order was processed the day after and got confirmation of shipping on the 18th of January. My item was due for delivery the 23rd and had arrived on the 23rd as expected.
The item was also as expected. Exactly as shown on the site and I might be lucky - but the size was perfect.
All-in-all, I am very pleased with Yoins and will be ordering from them again soon in all hopes that I will get the same service as before.
Thank you team Yoins!
The clothes arrived in good time, and I like the styles available and the price point. However, upon receiving the items, I found the sizes to be extremely small. I usually wear a size XL, but ordered 2XL in all items to ensure they would fit. For 3 of the items I ordered, I would need at least 4XL for them to fit properly, and as a result I cannot wear these items. I don't mind what size I order, but I think the website should have better tools or services to assist with sizing before purchase. Or maybe there is a mistake, as the items are very, very small?
Dear customer,
Our size is International Size, and you can find the 'size Reference' in the product link, Click to view the size Conversions chart, and you will find the right size for you.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Team
Website easy to navigate. Interesting options.
I spoke to a member of staff online through live chat who was very helpful and efficient in cancelling the part of my order that I didn't need, I've just received the refund a lot sooner than I expected as I was told it could take 2-3 weeks to show in my account, very happy, can't wait to receive my other items!
I placed an order for £50 worth of items in August as I was going on a winter holiday in October, I was assured this was plenty of time for the items to be delivered. Despite several attempts to contact them the order hadnt arrived by late September so I contact them, I was advised that they thought the items had been lost could I check with post office etc this was done and no order. I was then advised that I could have a refund or the items would be resent, as my holiday was approaching and I realised they wouldnt arrive I asked for a refund.
Upon returning from holiday the packages had been sent and held at the post office, I returned these to a cost of £15.
Its now December and I still havent had a refund and get an offer of £28.
Shoddy company and ridiculous customer service, avoid at all costs
Dear Victoria T.,
We are sorry to hear that.
We check that your order has been split three packages and they all have been shipped.
Two packages of them you have received, but you returned them to us. Based on the principle of the supremacy of customers, we gave priority to arrange a refund for you when we received a proof of the returns yesterday. As you paid through credit card, the refund will show in 7-14 business days. Please check your account later. One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process.
In addition, about another order, if you have contacted our customers, they will check and process the issue for you as soon as possible, please don't worry. Due to the time difference between the countries, It takes 24 hours to reply to your request. You also can contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
We apologize for the inconveniences caused. For any inquiries, please feel let us know.
Best regards,
Yoins team
I am so mad because I am waiting for my order to much long, on the webside it said that I will wait from 3-7 days and I still don't have a clue where are the things that I ordered. They just changed the date for shipping from 3th to 6th April. I have never waited for this long. I don't want the products now because this doesn't have sense. I send a lot of emails but didn't even get an answer. This is unbelievable. This is so fake, I want my money back!
Dear Sara,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience casued by the delivery problem in your order.
Here're the delivery estimated time of different shipping methods:
1. Standard shipping: 7-25 working days (not including weekend and public holidays)
2. Priority direct mail: 7-12 working days (not including weekend and public holidays)
3. Expedited shipping service: 3-7 working days (not including weekend and public holidays)
It might take longer to deliver a parcel as the uncontrolled factors in delivery process, just like the bad weather.
After you place your order on our shopping site, it usually takes 48 hours to process the order and it can be shipped after the processing time.
If you cannot receive your parcel in delivery estimated time, could you mind have a check at the local post office as the parcel might be held there?
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you have any further questions, please feel free to contact us. Yoins is glad to help all our customers.
Best regards,
Yoins Team
I ordered items on the 12th of Feb and some still haven't arrived now it's the 20th of May. I just keep getting told their re stocking and it will be shipped in two days. Two days turns into weeks. They split my order and the items that did arrive were wrong sizes or faulty. I was sent a swim suit two sizes bigger than the description and sown faulty at the front so the suit tangled and couldn't be worn properly. I was sent a dress 3 sizes bigger than the one I ordered and sown wrong at the front leaving you completely exposed. Lastly a 'jacket' payed £15 for, turned up with two holes down the seem where it just hadn't been sown together, the material was translucent and terrible quality.
I have had no communication from yoins about why my order was backed so many times, and have had to go to painful efforts to get them to communicate with me at all. I'm still waiting for half my order and they've stopped replying to my emails!
Dear Georgina K.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Very sorry Your order has been delayed due to the stocking.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Ordered my dress for my graduation on the 6th of June. It is June 16th and I still haven't gotten it. My graduation is in a few days. I had to go out and buy another dress. Very disappointed. If I knew it would take this long I wouldn't have ordered a dress from your website.
Dear Sara,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
We do not know which country you are in and which shipping way you choose, here is our shipping policy: https://www.yoins.com/Yoins-International-Deliveries.html. Please check whether your order has exceeded the expected delivery time or not firstly.
If it has exceeded the expected delivery time, sorry that the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out and provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Everything i bout was too big for me even though i had ordered the smallest size and i am not that small myself. I am a uk size 8 and they all were too big. The quality of the items is disappointing and they all arrived with this wierd smell of chemicals to them which was very off putting. Defenitely not worth the price and will never purchase from them ever again. A total Waste of money and you have to pay for the shipping if you return them. They are smart they know their products, thats why they give you hassle for returning them back. Boo yonis
Dear Bahareh s.，
We are so sorry to hear that you have a bad shopping experience from our company.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
About the size issue, in order to avoid the situation of misunderstanding, we provide size details of the item on the website when you choose the size.We do our best to improve the service level, and welcome to share your suggestions.
For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
I made an order to the website back in April 2015 and had trouble with access to my mailbox. Needless to say I never received my order. Fast forward to August 2015, I realized that I never did get my order, so I called YOINS and explained; they were so customer oriented. They gave me the option of a refund or re-ship, I opted for a re-ship if my size was still available. They kept in contact with me via email to ensure I received my order and it I did. It was the quality that I expected and I am very satisfied. Thank you Vivian and YOINS team for your help!
As soon as i placed my order, they took the money right out of my account, my order is still in processing, and now they are saying its backorder. I cant get ahold of anyone to get a refund. So its safe to say i got got! $#*! yoins!
Dear taylor,
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system needs time to process the data, so that we can not inform you at the purchase time. We sincerely apologize for the inconvenience caused.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), or the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgigroups=1).
We ordered 5 items. Of the 5,3 were extremely small, 1 was made with material so thin that it could not be worn in public (bathing suit) and one was small but acceptable. I requested a return authorization for the items that were not usable and was promptly denied. This is a poor business practice for an online company to condone. I believe they are fully aware of the sizing and quality issues of their inferior products and would go out of business if they refunded 75% of their orders. DO NOT BUY FROM THIS COMPANY! BUYER BEWARE!
Dear Julie R.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html. Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not same with the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions. （ We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Please also offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solutions.
Hope to hear from you again.
Best regard,
Polly
Never again will I try to buy anything from this company! Way to make a huge inconvenience in my short schedule. I was suppose to receive everything before Oct 12th, but because of a back order I wouldnt get it till around 0ct 20th. Cancelled my order very unhappy that the company cant maintained product in their warehouse. Will never recommend to anyone!
Dear Brittany W.,
Sorry for hearing your order had been canceled.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contact us(https://www.yoins.com/Yoins-Contact-Us-a-33.html).
Hope to hear from you again.
Best regards,
Polly
Terrible customer service!
I received a defective product, without symmetry and wrong stitches. I had to pay my shipment to return the product, and when I asked for my refund they mentioned that I was going to be a partial payment. I ordered the product for my Birthday with a month on anticipation and the product didnt arrived on time. I have tried different online clothing store but Yoins was my worst buying experience.
NEVER BUY FROM THEM!
Dear Alexia,
Thank you for taking the time to write a review.
Would you mind show us your order number and the pictures of your problem item? We will further check it and try to find a better way to assist you.
This is the contacting link: https://www.yoins.com/Yoins-Contact-Us-a-33.html
We are looking forward to your kind reply.
Best wishes,
Yoins Team
I have ordered 5 dresses 3 of them were out of stock so I don't know why they took money from my account without having the clothes, they didn't even emailed to say it was out of stock until I emailed them asking for the dresses after one month! They have now refound the money, but instead of giving me the money for the dresses the didn't send they divided the final price for 5 ( because I bought 5 dresses) and multiplied the price by 3 ( because of the 3 dresses out of stock) at the end they gave me less them what they should! I don't know why they didn't just give my money back for the stuff they didn't have! It makes no sense! After a month and one week they finally sended the dresses they had in stock which they could of sended a long time ago if they had in stock! I don't know about the quality but is probably $#*! like their service!
Dear Isabella, once there is the back order items in your order, we'll send your an email to inform you that you can choose cancellation of order, exchange for other items or waiting for the back order items. Could you mind having a check to make sure that you have not set our email address as the junk mail? If you have set us as the junk mail, you cannot receive our emails. We never force our customers to pay for back order items.
I recieved my garments which were of lovely quality however the sizes were not right for me. I was advised to return the items for exchange of sizes. Yoins were helpful in the steps to do the exchange. Hopefully I will recieve them in time for my holiday next week!
Dear Sue,
Thanks for your feedback.We are so happy to hear that you satisfy with our service.
About the size choosing, you can check the size guide on the website, here is the link: https://www.yoins.com/Yoins-Size-Guide-a-46.html
Here is a warm tips for size choosing:
1) Before an order, check the review and the size reference and size chat
2) Compared with your own clothes, then choose a right size.Or you can show us your data and the link or pic or the item you interested in, then we provide you a right one.
Hope it can help you.
Sorry again for your inconvenience, we are improving and will offer you a better service and shopping experience.
Thank you for your kind understanding.
Good day(*--*)
Yoins Team
Overall I am extremely pleased with my experience from YOINS. The delivery was very speedy as I didn't have to wait very long at all for my tshirt to arrive through the post. My tshirt cost me about 65% less than it would have at asos. I will definitely use YOINS as my first choice next time I shop online.
First time i ordered about about 40 they were wrong sise, well i gues it was my fault for not reading good the instructions. An secent time around 100 and everything came in good condition and good material as well. Exept one it was poorly made i just putt it on and it brock off. Now for the third time i ordered 200 after 2 weeks of ordering still waiting for the stuff to come the delivery time takes forever to come its too slow at least for Switzerland otherwise i am happy with this website ore app ore whatever you call it.
Dear Izabella q,
Thanks for your order and feedback.
In order to choose a proper size, we suggest you refer to the size data on the size button and compare your measurements.
As for the delivery time, international deliveries may take many days, and it will take 7-25 business days in standard air mail, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service. Hope you can understand.
If you want to receive your package earlier, we suggest you choose the faster shipping methods. (*^__^*)
If you have any problems, please let us know.
Wish you a nice day.
Yoins Team
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Alex,
Thanks for your order on our site.
It usually takes 7-25 working days to deliver parcels to their destinations via standard shipping or airmail, 7-12 working days via priority direct mail and 3-7 working days via expedited shipping service.
If you can not receive your parcel in delivery estimated time, you can feel free to contact us and give us your order number.
We are glad to help you track your parcel and provide solutions for you.
Here're all our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for the inconvenience caused by the delay of delivery and looking for your message.
Best regards,
Yoins Team