My boyfriend ordered me a playsuit and i read the reviews and i got a bit worried so i went on live chat and asked about my order to then be told my item was out of stock baring in mind they had took the money out the bank, they then told me that i would have to wait another two months on my playsuit! I even paid extra to get fast delivery obviously because i was needing it by a certain date. I then asked for my money back to be told that it would take 2-3 weeks on a refund but they were fast enough to take the money out in one day! This website should come up if the items in stock or not instead of waiting on something for it not to arrive, they shouldn't even be able to take money for a item that is not in stock. I'm so angry and it was my first time ordering something and it will be my LAST time!
Made an order from yoins, the sizes didn't match, the qiality was terrible, the items differ from the ones in the pictures. But when I tried to return those terrible items they didn't want them back, after a few emails of asking why I wanted to return my order they just stop answering your emails, though on the web site it's clearly stated that you can return the items. Impossible! Once you got it you've thrown your money away. Moreover they send you wrong products instead of the ones you ordered and you figure it out when you get it and again you can't get rid of it afterall. There should be a special service who control those fraud vendors! Worst experience ever! May karma get you!
Dear Katarina,
Thanks your message. Please don't worry about the returns, we will deal with your case according to the return policy.
https://www.yoins.com/Yoins-Return-Policy-a-20.html
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
Sorry for the delay reply. Any emergency, you can call us directly.
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Wish you a nice day.
Best regards,
Yoins Team
I was charged for one item twice and they refuse to refund me. Even when i send in multiple bank statements.
Unhelpful to my situation and not willing to compromise, or give me my money back. Ended up paying for an order that i didnt recieve because i did not get my refund back.
Do not recommend to anyone.
Dear Sara, I just check the email inbox and there are no email from you Sara. You may ordered the item twice accidently so you have been charged twice. Could you please try to email us cservice@yoins.com again? Yoins Team.
Ordered a few times off this site. Always came before estimate date of arrival. Few thing's I have ordered have been way to small even though I had a size bigger than I normally do. But then ordered 1thing bigger expecting it to be smaller fitting and it wasn't so ordered smaller size. But overall been pleàsed with what I have had so far.my review is not a complaint. I would recommend as there are some lovely clothes on this site.(dawn)
Dear Dawn H,
Thanks for your support for our products and service. (＾－＾)
Your support is our biggest motivation to improve us in every aspect. There are details on the form of size reference, and we suggest that you can take these measurements for reference and choose the size you fit.The specific size information will show when clicking on the size button.
How to choose the right size?
①To find the correct size, firstly take your bust, hip and waist measurements, either in inches or in centimeters.
②We recommend you measure your body or the skirt, dress, bra, pants... you fit to confirm your size.
③Compare your body size and specific garments size (just click the size button) to choose the right size.
Otherwise, we will improving the clothes size better. Thanks for your suggest.
Wish you a nice day.
Best regards,
Olivia
Just received this dress. Tried on and perfect. Good quality. And looks good in picture and in real. I'm normally a size 8-10 depending on makes and fabric. The dress size I had is a 6 it's a M. I ordered on 15th March and taken less than 2wks to return brilliant ready for the wedding. Would perfectly put another order in again ready for my holidays.
https://www.yoins.com/Halter-Gold-Thread-Embroidered-Hollow-Out-Backless-Dress-p-*******.html
Dear ATLEE J.,
Thanks for your order on our shopping site and great comment about your products.
We feel happy to hear that you are satisfied with the quality and size of the dress that you received from us.
About the delivery estimated time, it usually takes 3-7 working days (not including weekends and public holidays) to deliver the parcels via expedited shipping service which is the fastest shipping method of ours.
It will also take 7-12 working days (not including weekends and public holidays) via priority direct mail and 7-25 working days via standard shipping to deliver your parcel.
Our service is ready to be provided for you.
Enjoy the wedding.
Best regards,
Yoins Team
This is THE WORST company I've ever purchased from. Firstly, their clothes do not match the pictures and the quality is poor. When I tried to return items, it cost me $80 to send it to the address they gave me in China. Then, my parcel WAS REFUSED in China and sent back to me. I wasted a lot of money with this company, and I am warning you their customer service is horrible. They don't care as long as they have your money.
Dear AJ,
We are sorry to hear that.
If you find there is any quality problem or you think the products are not like as the pictures showed on our website. Could you please take and send some pictures about the different parts? If that is, we will charge for that.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Iris
Frankly speaking I was attracted to this online store because of its logo. It's a great minimalistic logo and I'm fond of minimalism. In my opinion, there is a pretty big assortment wwhich includes various things. I visted this online store because I needed some couple of new t shirts and I noticed that they're pretty cool here. I ordered couple of t shirts and before ordering I asked couple of questions in order to get the respond from the staff of this shop. They explained me everything politely and shipping was fast enough.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
I have bought a playsuit from yoins on Amazon about 2 months ago. Everything went so smoothly and the playsuit was so pretty that I decided to ignore the bad reviews and buy it directly from yoins website. I regret it so much. I have ordered my things a month ago and it is still saying that the order is processing! It didn't even moved to the shipping bit! It has been a month and according to their status it wasn't even shipped! This is ridiculous. In the meantime I have been sending emails to know what is actually happening and when or if I'm going to receive my parcel and they didn't even bother to answer back. Be good to yourself and don't use this website again!
Dear Catarina S.,
Sorry to cause you some inconveniences. If you place the order with in stock item, the order usually could be shipped off within 72 hours. And if the items in your order are out of stock, we will send you an email to inform you. And you can know the item if it is out of stock at the moment when you choose the size of the item. The information is showed on our website.
If there are any problems with your order, please feel free to contact us via email (service@yoins.com) or live chat. We will reply you within 24 hours after we receive your email.
Have a nice day. ＾＿＾
Best regards,
Yoins Team
Have bought several items from YOINS very happy with them, if there were any queries I may have had it was always dealt with great customer service with prompt replies, very helpful and polite.
Very happy with YOINS will keep using for future purchases.
Thank you :)
Dear Avi Z.,
Thank you for shopping Yoins.
We are glad to know that you are satisfied with our service and thank you for your always support. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Merry Christmas and have a nice day.
Best regards,
Yoins team
I can not tell how pleased I am for yoin's costumer service, they are so helpful and kind that I am thankful for having chosen yoins to be my first international purchase ever! I am looking forward buying there again
Dear Mariana,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
There's a 13 hour time difference between me and this company so it could get frustrating when I have to wait a whole day until I see they've replied, but the time difference is not their fault. Anyways but I'm still waiting for my order to be shipped, and I hope it will be soon because I paid extra money to have my items sooner, and also I need them before November 24th.
Dear Marissa A.
Would you please tell us your order id? We will check it for you. Sorry for the time difference, we will answer you as soon as possible.
Best regards.
Yoins team
I have wrote review here about couple weeks before. I got response is the delivery is about 7-25 days to Australia. So I am waiting it come. Also I did ask for tracking number to see is it the post officer make mistake. However they kept asking me to wait. No one reply my email from their costumer serivce. So I have been waiting 26 days now. Does anyone at least reply my email? My address is right and I am guessing you guys make mistake about it. Seriously I am not going to buy anything from your company. Very $#*! attitude. If I know your company's reputation is bad. I wouldn't purchase anything, wasting my time and money. I want refund pls. Thanks your attention.
Dear Lianna,
Thanks for your order and sorry for making you confused.
As we checked, your package was shipped on 13th July.The expected delivery time is 7-25 business days. Please be patient to wait for it.No worry, we are responsible for our every customer.
As for the difference of the delivered time, it might because of the different post office who takes charge for your package.
As for the customer service, we will figure it out as soon as possible.
Hope you will get your package soon and have a nice weekend.
Best regards,
Yoins Team
After my parcel got missing through our post service, I contacted Yoins' customer service department. I have received very professional and prompt service to sort out the matter. I was very impressed on how their staff have handled my enquiry. Thank you very much Yoins, I am looking forward to my parcel. Leandri Loots
Dear leandri,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
3 months to receive an order is ridiculous
I ordered 5 items on the 20th April, Needless to say Yoins only informed me after payment that there was no stock of 3 of the items. I then opted to split the order. I have been informed that my patience is appreciated and that my item should probably arrive on the 7th July.
Dear Claudia S.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably.And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I placed my first ever order on the 24th of May. Part of my order was dispatched (due to a few items being out of stock) on 6th June and much to my delight received by me on 14th June. The out of stock items were quickly re-stocked and received less than a week later. I am super impressed with the way the split order was handled, being kept updated on the status of the order regularly and the very fast and efficient way everything was dealt with. I was so pleasantly surprised by how quickly I received the order as well. Also the sizes are spot on which is awesome! I am a very happy customer and will definitely be ordering again soon!
Dear Erna B.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I had an issue with back order for about 3 weeks and have contacted and emailed yoins.
For weeks I was frustrated there was no response or solution, yoins kept using the automatic messages letting me know that a staff would review the issue. But I still have not gotten anything.
I wasn't sure what else do to but to keep contacting yoins, I wanted to cancel the items but i felt since I've already waited this long, I might as well keep waiting. Plus getting a hold of an actual staff was impossible... until I got a hold of Sunny. Sunny was very helpful and it only took 5 minutes to help me. I ended up not canceling the items (as I reallly reallly wanted it). Addition to that, I was given a discount code for the inconvenience. Thank you for the great service Sunny.
Dear Ashley J.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered a play suit in march 2016 and it has now only just arrived today in January 2017! 10 months to deliver? Especially when you have to pay that much for delivery too for it too arrive 10 MONTHS LATER! Avoid avoid avoid - also the item I ordered is not even the size that I ordered and have proof of ordering
Dear Jess,
We feel deeply sorry for the inconvenience caused by the delay of delivery.
Every shipping method has its own delivery estimated time. We have shows all delivery information on our site:
http://www.yoins.com/Yoins-International-deliveries-a-9.html
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Once we confirm all the tracking information, we can arrange the refund or resending parcel for you. You do not need to keep waiting for the parcel.
About the size problem, you can send photos of the items you have received from us with SKU sticker and shipping label to show the problem to cservice@yoins.com. We'll confirm the details in your order and provide the suitable solutions for you.
Here're all our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00).
Yoins is glad to help all our customers.
Looking forward to your email and best regards,
Yoins Team
I ordered a cape coat from here and I expected the quality to be ok but I was delighted when it arrived to see it was actually great quality!
Shipping wise it took about a month to come, but I live in Canada so I'm used to orders taking awhile, plus Canada Post is having a strike right now.
I have only been shoping w Yoins about 6/7 months now. I have order on average 3x a week.
Out of all of the items I received, (and I've ordered
78 x), only two of the dresses were just a littlle too big for my taste. I'd say those are AMAZING odds. Give them a call, and order your new fall fashions today! You won't be sorry! You will feel like you found a treasure!
A Lantz
Dear Ana L.,
Thank you very much for your patience to write such wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
I'm not joking when I actually say DONT ORDER FROM HERE!
Waiting over 3 weeks for my clothes, for them to them be delivered with 10 of, y item missing, 4 of which was not in stock, absolutely terrible communication with the people on 'live chat, waiting a further 18 days for restock with I was told happens every 6-9 days. Literally just a rip off.
I expect my order to come with ALL items.
This company is an absolute $#*!ing shambles!
Dear Morg,
Thanks for your order and sorry for leaving this unhappy experience to you.
As for this case, could you tell us your order number? We will check for you.Or you can send related information to us http://www.yoins.com/buy/Yoins-Contact-us-a-27.html
Best regards,
Yoins Team
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sophie,
Sorry for leaving this unhappy experience to you.
As for the expected delivery time, we have delivery regulation. Http :// www.yoins. Com/Yoins-International-deliveries-a-9. Html We will try our best to ship our product to you within expected delivery time.We can refund you if you have not receive your item within expected delivery time. Hope we can have your understanding.
In this case, have you received your package now? If not, could you please tell us your order number? We will check for you.Or you can contact us https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1
Looking forward to your reply sincerely.
Best regards,
Yoins Team