May order was shipped twice, I was billed not once, not twice but three times. Each payment that came out was for a different amount as well and when I contacted a customer representative they were not helpful at all and instead told me they didnt charge me three times and to deal with it through my bank. I gave hem the proof from my banking transactions and sent them my order history and still they said it wasnt their fault. They also told me I couldnt return the items and to just keep them. Anyone who is thinking of ordering from here, please dont. I wouldnt want anyone to have to deal with such horrible customer service and not to mention the clothes are very very poor quality.
Well, I ordered for a party dress and matching jewellery for an upcoming party night. I received the order on time, but unfortunately the party dress dint fit me. I had to return it as soon as possible to get the right size on time. I spoke to their customer service executive and explained the urgency and the scenario. They were really friendly and made sure I received my another dress on time before the part night. Thanks alot for your warm co-operation. The dress quality was also really good and I loved myself in it!
Dear Gayatri S.,
Thank you for your detailed and actual comment.
We are glad to know that you have a good experience shopping with us. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
As this was my first time ordering from Yoins and didn't want to waste to much money if they weren't any good, I just ordered a playsuit and denim shorts which are both perfect size and desciption... Will definitely be ordering more next time..
Dear Lyndelle，
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress. We prepared many promotions for the Yoins 3rd anniversary. We looking forward for your visit.
Have a nice day!
Best regards,
Yoins team
Great products amazing service especially from 'vanilla', she helped me keep track of my order when I was panicking as didn't think they would come in time for my holidays. They strides yesterday in plenty of time for holidays & my clothes are BEAUTIFUL. Very very very happy! Thank you yoins. From miss Alanna McDonald.
I am looking for the item I purchased from your damn COMPANY! And viewing these complaints from others who have used your company I am furious! YOUR COMPANY has no other means of contact by phone other then a freaking international! No toll`free numbers? Your company is greedy! I would not order from you again if you were the last website on the internet! If I don't receive my package I am contacting the Better Business Bureau! Receipt# **************! Send my order or return my damn money! And I will warn everyone in ear shot NOT to ever order from you!
Dear Wanda W, we are sorry you have unhappy experience with Yoins. Could you please send us your email address? We will contact you directly so that we can help. Also, you could contatc us via email. cservice@yoins.com. We will try best to slove your problem. Best regards. Yoins Team.
You take pot luck with what u order from this company the colour arnt as stated I ordered a charcoal grey jumpers they sent me brown insisting it was dark grey. I would have gladly sent it back but they never offered me the option they just kept saying it was dark grey!
Dear Deb J.,
We are so sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, you can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order? If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Kind regards.
Yoins Team
I have never ordered from this store before it seems a bit dodgy because they use photos of dresses from other stores and then sells them for a way cheaper price which is kind of weird, idk if it is the same dress as it says it is...
Dear bri,
Thanks for your attention. For the problems you are questioning, here is the explanation of it.
Yoins is a online shopping website. There are many styles of products for every seasons. All the pics of our website was physical shot.
We aim at to improving the high quality and low price to everyone.
For the item, if you discovered any problems with the item you received, please feel free to contact us.We can promise we will provide a proper solution for you(refund, return or resend). Thanks for your kind understanding.
If you have any other further queries, please feel free to contact us.
Kind regards.
Yoins Team
I have placed two orders with Yoins. The first order came very quickly and I loved the item. The second order which was done a month later, never arrived. I contacted Yoins regarding my order and they replied very quickly and was willing to resend the item with no additional charges. I have yet to receive the yet, it's only been two weeks, I look forward to seeing how soon I get my replacement item.
Every time I have ordered items from Yoins I have been happy about the material and quality. I have never been disappointed, so keep up the good work Yoins!
And bytheway your service with connections is very good, you answear my email´s in good time, that`s a plus!
Dear sally h.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I ordered 10 items and unfortunately my countries lockdown started due to the coronavirus. With no problems at all, they refunded my money. I placed my second order after our lockdown and after a week, I received my items. They are beautiful, exactly like the pictures on the website. Thank you Yoins. I also used their size chart and all my items fit, so I will not be returning anything.
Dear Caron d,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Best regards,
June
I bought 6 of the same dresses from this company and the dresses were so short they were unwearable and I needed to return them. Ive tried and tried to contact. Sent several emails and even tried to call their bogus number on their website. Their live chat is bogus as well. Now Im stuck with 6 dresses that I paid for that I can do nothing with. DONT BUY from where!
Dear Jill Buchanan
We are sorry for the inconvenience caused. There is a time difference which leads a delayed reply, please pay more attention to our working time:
Monday to Friday: 7:30 am to 6:00 pm GMT +08:00
Saturday: 7:30 am to 3:30 pm GMT +08:00
If the size of the clothes you actually received is not same with the size information we provided, would you please show us the difference? And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Best regards,
Yelena
Avoid this compant at all costs, the garments they uplly are all small to size and the material is of very poor quality, the companies returns policy is buried in their T&C. We've returned poor quality items about 6 weeks ago without any refund being received, we've lost over £ 50.00 dealing with this company.
We made a huge mistake dealing with this comany, avoid them like the plague!
Dear Charles,
So sorry to make you feel disappointed.
For the size, as different items have the different measurement, please follow our size chart to choose the suitable size for youself, here is the way to help you choose the size: https://www.yoins.com/Yoins-Size-Guide-a-46.html.
For the quality, our company are offering the high quality items to our customers, if there is anything wrong with the items, please email us with the picture, we will check and offer you the appropriate solution, if it is our fault, we will offer the resend or refund.
For the refund, have you offered us the receipt or returned tracking number? Sorry that maybe our warehouse have not received the package yet becuase of some problems, but if you offered us those information, once we confirm the return, we will arrange the refund back to you, please also check our refund policy here: https://www.yoins.com/Yoins-Refund-a-114.html.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Chanring
I bought two items in April this year because I had a holiday booked for May. I was absolutely appalled when I didn't have the items for my holiday. I thought I was never going to get them. I recieved them a week ago, in July when they were ordered months ago! I find this abissmal. I was given no reason as to why the items arrived so late on fast delivery. The most I've waited before is 2 weeks and I thought even that was too long!
Dear Erika,
We are sorry to hear that you are not satisfied with the purchase from our website. Sometimes, during the shipping there may delay for some unpredictable reasons.Or something wrong with the stock. Would you mind show us your order number? We will check the detail reason for you. Please do not worry, If the order arrived there too late, we will provide you a proper solution ,service@yoins.com.
Hope you can understand.
We are trying our best to improving the shopping experience and will avoid this problem.
Wish you a nice day.
Best regards,
Yoins Team
I am happy with the attention that YOINS gives me because it allows me to know that my order has been sent and in a moment it will reach my hands. The attention has been very good and fast that is reliable, thank you very much.
Dear lina p.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Ordered a dress from this site and apparently according to the measurements on the page I am a UK size 0-2, when in fact I am a UK 8-10 so there's the first issue. Upon arrival before I even took the dress out of the plastic packaging I could tell it looked nothing like the online images, the material was shiny and silky and despite ordering a 0-2, I tried it on and it was at least a UK size 12. The sizing is absolutely ridiculous and the quality of the clothing is awful! The images online should be replaced with actual images of the clothing - see then how many people buy the product!
Dear Lydia,
We are sorry that you are experiencing issues.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
We at Yoins.com provide a clear and easy to use size chart below our item description on all product pages. We ask that customers use their correct measurements compared with our chart to check the correct size before ordering. And all the picture of the products are shot under the real items.
We offer all our customers refunds or returns in line with our policies. Please see here for more details: https://www.yoins.com/Yoins-Return-Policy-a-20.html
Please feel free to contact us and we will offer you a solution that will meet your satisfaction.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Yoins Team
I brought a red prom dress and it arrived within the time, even though it was shipped across to England. The dress fitted well although the slit on the skirt if the dress was too high, but nothing a few stitches couldn't fix
If I could choose zero stars I would chose that. I ordered my item while it was in stock and it took over a week to process it but I received an email telling me it was out of stock when I purchased my item while it was in stock so hopefully I get my refund soon but never buying from that website again :/
Dear Melissa R,
We are sorry to hear that you are not satisfied with the purchase from our website. Sometimes, one same item was ordered by many people at the same time, but the quantity can not be meet the needs of all. That would be caused this situation like this. Hope you can understand.
We are trying our best to improving the shopping experience and will avoid this problem.
Wish you a nice day.
Best regards,
Yoins Team
I found the jumpsuit that I was looking for, but then realised that it had to be shipped to my country. Just in a few moments I asked in the chat if it was possible and they were very polite and helpfull. Just placed my order and happy that I can try on the jumpsuit very soon!.
Dear andrea r.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Good value, good range and affordable shipping (although it does take a while). I was pleasantly surprised by the quality of the goods received, but sizing can be a bit tricky. I'm usually an AU/UK 8-10 and being an asian-based company I selected sizing AU/UK 10-12 as generally asian sizing is smaller, however I found the items too big! Next time I will opt for AU/UK 6-8.
Dear Angela B.,
Thank you for your wonderful review.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.
Please note that the most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.
Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I don't know where the great customer service reviews are coming from. I bought a dress, that two days later was apparently out of stock. After I had already paid for it. So I had to replace the dress with another one, which as soon as I tried it on, was a complete disappointment. The skirt area fit fine, but the breast area barely covered my nipples. The side cutout in the picture was small in comparison to two massive holes that looked as if they ran out of fabric to finish the dress.
I contacted support to get a refund, sent them a pic, and they basically told me the dress looked on me as it did the model (NOT TRUE AT ALL) and now I have to cover return shipping fee.
Seriously ridiculous company. I'm so angry, and never really want to purchase anything from them ever again.
STEER AWAY FROM YOINS PEOPLE!
Dear Nathalia,
We are sorry to hear that you are not totally satisfied with our products and service.
For the apparent shipping, As there is out of stock item in your order, so we ship the in-stock items to you first in order you can get your items more earlier.And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more General Apparel Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kayla L.,
Thank you for notifying us of your complaint. This is very strange. We will not charge you three times.
For return, We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
In this case, could you please contact us and provide your order number to us? So that we can check for you. You can contact us via email(service@yoins.com), send message to Fackbook or instagram. You also can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday. If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Best regards,
Polly