I was very happy with the customer service Vivian and Wenny helped me straight away with any questions I had. I contacted customer service as the clothes did not fit at first, but they were more than happy to get this sorted straight away with no hassle. They even let me keep the items that did not fit me so that it would not cost me €24,50 to sent the items back (I have made some of my friends really happy), and are going to sent me the new items. Very happy with the service! The quality of the clothes are great! Just a tip for other customers the clothes are a bit bigger than you are used to so I would recommend getting a size smaller.
I ordered some clothes for my daughter. They took payment from my card making bit £10ish short. They keep saying that have not received my payment despite me copying it into my email from my credit card company. They seem to have no intention of refunding this or even looking into it.
I would not buy from these!
Hi,
I have finally received my order after 3 weeks of waiting. I no longer need these items as they were for my holiday which I went on without these clothes. I now want a refund as they are no longer required but there is no way to get a refund on your website, why? I have emailed multiple times on your website (apparently you reply in 24 hours - you don't) I want an EASY answer to how I can return my order. You ended up sending my order in two parts - here are my order numbers, tell me how I can return these please! ******* and *******. I have read your terms and conditions and I am aware I have to return within 14 days of my clothes arriving. They arrived on the 27th June, if you don't reply to me within sufficient time this is not me breaking the terms and conditions it's you. Thanks
Dear KiraTwomey,
Sorry for the delays caused by out of stock. The products which are out of stock usually are hot sale products and we try our best to receive the new stock of the items. Once we receive the new stock of the items you ordered, we will process your order and ship it as soon as possible.
We will send you an email to inform you the item in your order is out of stock, could you please tell us if you regard our mailbox as a spam box? And you can know the item if it is out of stock at the moment when you choose the size of the item. The information is showed on our website.
If you send us an email, we will reply you within 24 hours after we receive the email. Please don't worry.
Have a nice day.:)
Best regards,
Yoins Team
I ordered $125 worth of clothing a few weeks ago and have sent numerous emails looking for a shipping confirmation/tracking number or even order confirmation. I am in the United States so maybe thats why its taking so long? I dont know but I cant get anyone to email me back or answer the phone. SO FRUSTRATING!
Dear Jennifer F.,
We are sorry about the delay.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
In this case, could you please contact us and provide your order number to us? So that we can check for you. You can contact us via email(service@yoins.com), send message to Fackbook or instagram. You also can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday. If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Polly
I ordered my stuff over a month ago. 2 weeks after ordering it said I habe received my order. 6 weeks later still nothing. I contacted them and all they said was my local post office has it, which they do not.
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
I ordered 4 outfits. They came in split order which was told about right away. They asked if I wanted a refund or reship. Didnt have any problems with first order. Emails were constantly updated and on line track was presice. I will definetley be ordering again.
Dear Elizabeth D.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I have used Yoins a lot and can say I am very impressed with the quality of clothing they provide and the sizing has got a lot better in fact I would say quite accurate the delivery time to the UK is not bad either take around 1 week. I have recommened this site to my friends
Dear Brenda D.,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Everything by Yoins is terrible, the clothes have a bad cut, you order size M for example and you got 5 differentes sizes, you don't receive the clothes at the same time, and to return them, you got to pay two return sending ( In my Case). Not to mention the customer service, terrible without professionalism and don't understand anything. They send you mails & mails to apologize but to get your refund is a Hell, so good gesture they give you a 10% on next purchase, do you know where you can put your 10%?. Nice news, they refund me a sending from 13,00 euros, but they don t pay the Paypal Fee, so i get only 11,95 euros. I Will never buy something again from this terrible compagny.
Dear Fabrice C.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
As some of the items are out of stock and we want to make the package arrived earlier. In this case, we will split your order and send the available item(s) firstly. So sorry to cause so much trouble for you.
For the refund, please well noted that the money will be transferred to the original account. The handling fee was charged by the Paypal company, not by us.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Please save yourself the money, even though everything is very cheap and looks nice in the pictures DO NOT BUY! I ordered two rompers and a black rose tank top from this company on May 2nd and got priority mail because I spent $60, yes $60... the only way I can describe the material my rompers were made out of is very cheap see through bathing suit material, my romper is completely see through and my other one is supposed to be a nice yellow color but it's orange, pure orange. The problem with my tank top is that I got it in a size small and the top is all the way below my bra around my waist, I wish I was lying. I can not post pictures for you to see of these on myself as two are see through and one goes past my bra but I just hope this review will help someone that is on the edge of buying. Please don't watch YouTube reviews, they get paid and that's why they speak how they do. I will hopefully get a full refund on all of my items because I do not find this acceptable.
Dear Carly S,
We are sorry to hear that you are not satisfied with the items you ordered. If there are some quality problems in the products, please do not worry about it, we will take the responsibility and will offer you a refund or resend.
We will appreciate it if you can send us(cservice@yoins.com) some pictures about the items you received, you can just hold in your hands to show the fabric of the item, we will diagnose the problem and will investigate for you. We would also appreciate it if you could also provide us with some pictures of shipping label, external packaging and tag size of this item.
As for the size, could you please tell us if we sent the wrong size to you? We will offer you a full refund or resend. We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item.
We promise we will solve the problems for you.
Best regards,
Yoins Team
I purchased six shirts from Yoins to treat myself because they look so cute. It took well over 15 days to ship and the box came all stopped open and the label folded so I couldn't tell who it was from. The tracking never updated so I had no idea when it would arrive. I opened the box to a horrible musty and mothball smell that permeated the clothing and box. I had to quickly throw away the box and get the clothing into the wash. After two washes with baking soda and vinegar, the smell is still very much present and it has made the rest of the clothing in the load smell. Not impressed! The clothing is cute and true to size but I don't like smelling like a musty basement all day. Hopefully it will come out but I'm using a lot of resources to try. I spent a lot of money and the service was not good so I won't order from them again.
I ordered from Yoins several times and i've never been disappointed! The clothes are all soo cute, and they don't look cheaply made. Since Yoins is in China the delivery takes longer than you may be used to. It takes about 4 weeks to get delivered to me. I don't mind the wait because I know buying things from China it has to go through customs & etc. All the items are placed in a plastic ziploc looking bag (I think it's a nice touch, your clothes are safe from the rain), plus the clothes don't have that "factory" smell (they smell clean), also their customer service is great. They reply back to my emails within 30min-1hour; they were really accommodating. If you're looking for a deal on cute clothes try Yoins^-^
Dear Ashley T.,
Thanks for your positive comment about our product quality and understanding about delivery estimated time.
We will keep our great service for all our customers.
Looking forward to your new order on our shopping site.
Have a nice day.~~(^○^)
Yoins Team
Quick service & communication etc.
Only negative point I have is with my second order, after 1 week I received notice of item that I orderes being out of stock. That is a big delay. So that could improve.
Overall satified
Dear Ellen，
Thank you for your feedback and your approval of our service.We always are improving our service and products. Due to the hot-sale, sometimes the sale volume in fact is more large than our inventory.
To improve this issue, we showed the processing time on the page of every item. You'd better choose the item which is instock. For the restocking items alway needing much longer processing time than others.
If you have any other further queries, please feel free to contact us.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice day.
Yoins Team
Absolutely appalling, they have robbed me! I bought the dress based on the site measurements, it came completely off, I requested a refund and the website stated I could have 20% back! Because it was my fault
THEN I opened a case with Paypal, was told to send it back which I did, paypal closed the case and they still have my money. An Absolute JOKE! Thieves!
Dear Kerry,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the clothes you actually received is not same with the size information we provided, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy, and offer you the appropriate solution.
For the 20% refund of the item price, which is one of the options that we offer you, if we confirm the pictures that it is our fault, we can offer you the full refund or resend.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I love this site. It showed up was faster than expected and I loved the products more than I thought I would. The quality of clothes was great! Will buy again. The only thing is I did have to pay duty on it but still great prices and duty wasn't much!
Dear Lindsay,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I have not received my order yet as I have some popular items picked out. Bradly was a great help with answering my questions and getting things changed. Im excited to receive my items, thanks Bradly!
Dear Jennifer C.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
I would defianetly use Yoins.com again. Their customer service is fantastic. The email service is replied to quickly and in lots of detail. The dresses are also lovely and look exactly the same as the pictures
Dear Emma J.,
Thanks for your support.
For any other information or assistance feel free to contact us. We will do our best to assist you and strive to improve our service and make you satisfied.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Welcome back again.:)
Have a nice day.
Best regards,
Yoins Team
I recently brought a shirt and two dresses from Yoins. First of all the dresses were extra small but they were large. The shirt was supposed to have a zipper in the middle but the zipper was stitched going in an angle toward to right. It was very noticeable. Wouldnt shop here again.
Dear Binu M.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are here to help. Could you please tell us which account/ordering issues you were faced with? We will check and solve it. About the items, we have a strict quality assurance before items are packed and shipped. If your items came with bad quality, please feel free to contact cservice@yoins.com or our Livechat(https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. We would try our best to help you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
I made a very large order over a month ago. 2 weeks into thw order I had to supplement another large amount towards import tax (not mentioned on the site!)
It has been over a month and no clothes, and the customer service is slow to respond and won't look into the matter.
Yoins have an perfect site and a perfect stuff! Their products are absolutely fantastic. Price is not too much and quality is absolutely superb. The customer service was simply outstanding. I appreciate so much the quick response, i loved the way the stuff guided me to place my order!
Yoin is simply perfect!
First of all, I have received the items after 2 weeks instead of 3-7 working days because one of the item I have ordered was out of stock, although on the website was saying it was.
Received my parcel and two items weren't the right size, one too large for me and one too tight. I have contacted the customer service, although she was trying to be helpful, I found that their polices for returning items are rubbish. So I would not recommend it.
When you do shopping online you would like to buy items knowing that in case it will not be right for you, you can return it without any problem/cost.
Dear Denise,
We are sorry to hear that the items can not fit properly for you. As for the delivery, if you chosen the expedited shipping service, it will take 24-48 hours to process the order and 3-7 business days after it shipped, hope you can understand.
As for the size, could you please tell us if we sent the wrong size to you or the items just can not fit for your personal reasons? If we sent the wrong size to you, we will offer you a refund or resend for a correct size, please do't worry about it.
If the items can't fit for your personal reasons, you can return them for a exchange, but we are afraid that you will be responsibility for the return shipping fees, we will pay for the resend fees for you. (＾－＾)
Please feel free to contact us if you have any problems, we will try our best to assist you in solving this.
Best regards,
Yoins Team
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kay H.,
We are sorry to hear that this misunderstanding caused.
As the order payment pass two steps on the process - the bank and our website, maybe there was a mistake caused between these two systems.
In this case, could you please provide your order number via message or email to check that? You also can check the status of your order according to the path,”My account-View order-Order status”. Moreover, you can call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
We hope that we can build a good communication to solve the issue.
Hope to hear from you again.
Kind regards.
Yoins Team