Don't purchase from this company. I ordered bridesmaids dresses and it looks like I will only be receiving them days before my wedding which leaves me no room to adjust sizing if I need to exchange. When purchasing it said dresses were in stock and now they are back ordered. Customer service was unhelpful and unwilling to expedite shipping without a hefty cost.
Unfortunately the dresses selected were not in stock, but instead listed as "Due to Ship: Sep 21,2018." These items must be specially ordered from the manufacturer. Based on the latest update from the designer, it should have been available to ship on the date provided. This information is shown on the dress page, during the checkout, and in your confirmation email. We apologize for any confusion!
I bought 6 of the same dresses from this company and the dresses were so short they were unwearable and I needed to return them. Ive tried and tried to contact. Sent several emails and even tried to call their bogus number on their website. Their live chat is bogus as well. Now Im stuck with 6 dresses that I paid for that I can do nothing with. DONT BUY from where!
We are sorry for the inconvenience caused. There is a time difference which leads a delayed reply, please pay more attention to our working time:
Monday to Friday: 7:30 am to 6:00 pm GMT +08:00
Saturday: 7:30 am to 3:30 pm GMT +08:00
If the size of the clothes you actually received is not same with the size information we provided, would you please show us the difference? And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Best regards,
Yelena
Jill Has Earned 9 Votes
Jill B.'s review of YOINS earned 2 Very Helpful votes
Jill B.'s review of Simply Dresses earned 7 Very Helpful votes
Unfortunately the dresses selected were not in stock, but instead listed as "Due to Ship: Sep 21,2018." These items must be specially ordered from the manufacturer. Based on the latest update from the designer, it should have been available to ship on the date provided. This information is shown on the dress page, during the checkout, and in your confirmation email. We apologize for any confusion!