Your store is a valuable find for me! Service is excellent, managers respond promptly, delivery times are according to the conditions. The quality of the product is excellent! Looking forward to the second order.
They lie... point blank. When I placed an order in early March, I expected to receive items. On April 30th customer service sent an email stating they would refund my money. Then on May 1st they cancelled my refund because THEY did a resend, which I did not authorize. I was then told by customer service that I would get a 50% discount if I received order. I did receive resend order but they are not honoring the 50% discount. On April 30th I placed a complaint against them and still receive generic emails. The one star rating is too much! I just want to warn others so they do not go through the hassle and BANTERING between customer service. Also, I wonder if there is any supervisors, cause I have yet to be able to talk with an actual manager. I have learned my lesson.
Dear Stephanie G.
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Yoins Team
One dress fit very well. The other one was all wrong. I started a chat with customer service and they wanted to check the measurements of the dress with me which I thought was weird. Don't you check them before they leave the manufacture? And that's when she advised me that returns weren't free. (I agree, I should have checked that before purchasing.)
I'm not going to wear that dress it looks awful.
I guess one out of two ain't bad but for a first order it was dissapointing and I'm not likely to give them another chance.
DearSophie R,
This is June, your dedicated customer service agent.
Thank you for taking the time to leave your comment.
We have 30 days return policy. Please view our return policy. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of the measurement of clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at vipservice@yoins.com
Best regards,
June
I paid for my items and months later I haven't received anything. It took 2-3 weeks before it apparently even left the country.
Customer service are hopeless. Then barely understand English so there's no hope communicating. DO NOT BUY FROM YOINS.
Dear AN c, we are so sorry that you are unhappy with the shipping service. The normal shipping time for standard flat shipping is 7-25 business days, for priority direct mail is 7-10 business days, and for express service is 3-7 business days. Normally teh package will be sent within 72 hours. Could you please advise your order number? We will track this into details and then give you a proper solution. Best regards. Yoins Team.
I can only assume a member of staff realised the shorts I'd ordered (first photo) were infact out of stock and so went to his/her personal wardrobe to find the mankiest jeans they could find and proceeded to cut half the leg off said jeans and kindly send the left over monstrosity to me!
Thanks YOINS
Dear Amy H.
Thank you for shopping at Yoins and we apologize that you have had a dissatisfying experience with your order.
Have your problem got solved? If not, could you please tell us your order number and send us the photo of the item you received? We will check and solve it. If we did send the wrong item, we will give you a full refund.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Joshy
Don't order from this horrible website, I ordered some stuff paid extra and my stuff hasn't even been shipped yet. It's a rubbish website and defo the first and last time ordering from here. I'm sure they are gonna be hearing from me quite a lot as this is not gonna stay that way when I process that rubishhhhhhh fake website.
Dear Sara,
We're sorry for leaving unhappy experience to you.
According to your description, it's a rare situation we never met. Could you tell us your order number? We will try our best to solve the problem.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I love Yoins! Their clothing is very cute and great quality for the price. Their customer service is exceptional! I had to return a few items and they were very quick to respond and very helpful and kind!
Dear Lindsey,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
The worst company to buy from. The dress I received looked nothing like what I ordered except maybe the color. It was crappily sewn together. You could see the panals, My daughter is a size 6 medium so that I what I ordered. It was so small you could see her entire butt. This dress was for our family beach picture. We had to scramble whenever got there! Then they say you can return but you pay for return shipping. And they say they have to have it back in 14 days of receiving. The dress cost me $17.94 + $4.00 shipping. UPS said it would cost $104.00 to send back to China and post office was way more reasonable but still more than I paid for the dress. Now I'm stuck with an awful looking wrong size dress.
Dear Michele S.
Deeply sorry for the mistake, you can choose the cheapest shipping method to return the product, and we don't need it back in 14 days of receiving, in fact, we only ask you to contact you in 14 days of receiving if you find anything wrong. Further question welcome to contact: http://www.yoins.com/Yoins-Contact-Us-a-27.html
And for the size problem, also we need the photo proof ( must show us the size is wrong, you can measure it), hope to hear from you soon.
Best regards.
Yoins Team
Worse website to order your clothes on, just delete this app. ITS ALL A LIE! Don't want to go in to detail cause it's making me fume with how much I hate this clothing site. And 3 of my friends have had the exact same issues. DELETE NOW
Dear jessica,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
Ordered a top, they asked for a confirmation but no link worked and I couldnt contact them. They were happy to take the money and Ive tried to contact them but have had no reply and no item! I have no tracking details and no idea if I'll ever see the item, Worst service.
Dear melissa l.,
We are sorry to hear that the understanding caused.
We will send you a confirm email when your order was successful. You can click the link in email to jump to the confirmation page.If you do not modify the order information, we will default the order information is correct, and will arrange delivery as soon as possible.If you want to modify the information of your order, please contact our customer service and they will do that for you.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
Kind regards.
Yoins Team
I have been contacting Yoins.com about my order last Dec. 2,2015 but up to know I have not received my items. It's been almost two months but i have not received the dresses. I ordered it to use it supposedly for christmas events that I will be attending but up to now no news yet. I emailed their customer service but they said that I should be contacting my local postal office. I expect that It will be delivered right at my door step, but now they tell me that I have to contact my local post office.
I demand for a complete refund of my order since my events were already thru and I have doubled my expenses since I have to buy a new dresses for my events.
Dear ching, we feel so sorry that you have unhappy experience with Yoins. We have contacted our logistics staff to track your order 10609310, it seems you are one of the rare cases of a lost package. So we could resend your order. Your understanding would be greatly appriciated. Best wishes. Yoins Team.
I had the best customer service here at Yoins. I had a tracking problem, and went through the Chat and a representative responded to me right away. I also got my answer, and my tracking info right away.
I will continue shopping here!
Dear Kammy B.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered a sweater from them and they sent it in the wrong color. I sent two emails to customer service which never got answered and even tried chatting and they wouldn't help and told me to wait for email response! Never ever again will I order from this company and will advise others not to.
Dear Jerene J.,
We are sorry to hear that.
Due to the hot sale time period, customer's email increase dramatically.We do our best to clean up the accumulation.We sincerely apologize for the delay replying.
In this case, you can check the status of your order according to the path,”My account-View order-Order status”. Or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you call us, please pay attention the working time so that to avoid the unnecessary misunderstanding.
Thank you for your support to Yoins.
For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
I'm always a little weary ordering online from new websites but yoins.com blew my expectations out of the park. They have great deals for free shipping and discounted items, as well as having low prices to begin with! Their clothes are cute and fahsionable with great prices. Their customer service is also unbelievable! I ordered a dress from them and when it came it was a little too big. I emailed customer to service to find the best way to exchange it, and they told me they would send me a new one for free and I could keep the other one! I was shocked and flattered and I will definitely be ordering from yoins.com again.
They helped me very good with the size i was looking for. I just know my girlfriend has size M but i didn't know her size when i have to choose 36-38 40-42... They helped me to find the correct size. Thanks
Dear tommy b.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
On 22nd July I followed the link on the website as I wanted to send the item back. I emailed
'I received my item and it's not suitable. There is no delivery note and no return instructions. Nor, apart from your email address on the website, can I find HOW to return it.
So please tell me how and where it should be sent.'
I'm STILL waiting for a reply. Would I visit / buy from this site again? Not a chance.
Dear Greta S.
So sorry for the unhappy experience on Yoins.
Could you please tell us your order number? We will help you solve this problem.
So sorry for the inconvenience
Yoins team
I do not recommend no body to buy their merchandise. They are not good quality and you do not get your money back after you sending their items back. They say that they did not receive anything to not pay you.
Dear Gigi,
Thanks for your choice with our shopping site.
If you want to return the items you have reveiced from us, all the details of the problem must be confirmed with the photos you can provided for us via email with our customer service.
The shipping method, SKU stickers, and quantity of the items and the tracking number should send to us too.
We use the all the information above to record your case that we can arrange the refund for you when we receive the return parcel.
About all the details of the return policy of our shopping site, we have a clear explanation on our page.
http://www.yoins.com/Yoins-Returns-a-20.html
If you cannot receive your refund or any news about the return parcel, we recommend that you can track it with the tracking number or contact us if you provide all the information for us about it.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Of course, in order to prevent the same problem from happening again, we are striving to upgrade the quality of our products and having a strict control of it.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
Messaged customer service when there was an issue with the order. I received a prompt reply and the problem was rectified quickly and with no issue. This company displays the customer service that every company needs.
I ordered a dress on the 1st October as I was going away for my birthday. It never came so I contacted them at the end of October and they said it was on its way. I decided to try the dress on I'd ordered a size bigger than I am and i still couldn't get my arms in the dress. It was also way too short and nothing like the picture advertised. The fabric was also cheap. I had to email and asked for the address to send it back as they have no address on their website and they never sent me it. I then raised a paypal dispute and they emailed me the address and I sent the item back with proof of postage, only to find that they had also emailed me on paypal later asking for photos that can't be provided as I've sent it back as asked. So I am in a dispute for the £14.99 for the dress and the £9.75 postage. Hopefully I will be protected by paypal. Avoid this company at all cost they are crooks.
Dear Joanne G.,
Dear Mugs,
We are sorry to hear that you are not totally satisfied with our return policy and service.We sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 14 days of receipt. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
We needed to confirm the information about your order before return to avoid the unnecessary misunderstanding. So that we do our best to process and refund for you as soon as possible.And we will arrange the refund immediately when we received the order.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Yoins team.
The delivery of the product was good.
The price was cheap however the clothing did not look as good as the pictures. I bought two dresses, one was really nice and fit ok, it was very cheap so I don't expect too much. The second dress was so pretty and very cheap as well but at the front it is too short - and too short means you can see my knickers! If I bought a larger one though it would be too big.
I won't be ordering again online.
Dear Sonia,
Thank you for sharing your feedback with us!
We're sorry to hear that some of your item did not work out for you. We surely do our best to list the necessary information such as material and measurements in hopes to give an idea of the fit and feel.
Nonetheless, we're sorry that it still did not work out. As we are always looking to improve, we greatly appreciate the review. We will be sure to let our Buyers and Design Team know your thoughts and feedback. Thanks again for taking the time to share.
We genuinely appreciate it!
Yoins Team
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team