The service was very responsive. The dress came with a strap that broke immediately. I wanted my money back. At first they asked me to send it back and pay shipping, but I sent them a picture of the broken strap and said I didn't want to pay shipping to China. They promptly returned my money and were very nice about it. The dress was okay for what we paid for it.
Nothing fit right, a lot of the items were a different material then it showed and I also got the wrong item and they want me to pay to ship the right one out to me and also pay to ship the other one back. Bad customer service, not shopping from here again returned everything I ordered but one thing.
Beautiful dresses for a great price. Unfortunately I bought a dress that didn't fit my body as I had hoped, which was completely a mistake on my part, not yoins. In the process of returning the dress, the customer service was great! The person helping me was named Vivian. She stayed on top of things and made sure I got my refund even after I retuned the dress 2 and a half weeks later than I told her I would. I have had so much trouble with returns from other companies, but I had absolutely no problems with Yoins. I wish every dress company was this great! I recommend buying from Yoins.
First time I have used this company don't think I will be using them again. Made an order on 5th July and money was taken from my account straight away. The confirmation email I received from them stated my order would be here on 17th July by the lastest as the shipping method I used takes 7-12 days. It is now the 13th day and my order is still being processed and hasn't even been sent for shipping yet. I have tried contacting them by email multiple times and also by the live chat on the website (which appears to be fake as it just takes you to another web page stating they are busy and not to a live chat). Not impressed at all. I am now out of pocket with no items to show for it and no one from this company is responding to me. I would advise to buy your items from somewhere else.
Dear Kaitlin,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
If there is a emergency, you can call us directly: 00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Looking forward to your kind reply.
Best regards,
Yoins Team
I recently did business with Yoins and was very impressed. Ordering was easy and shipping was very fast. I also was impressed that product was just as stated and fit great. Plus the boots I ordered though of a great price were made of high quality materials. I am all for affordable and high quality. Will definitely be a returning customer.
I bought merchandise from them and sent them all back because of the poor quality and mis sizing. Not only is it difficult to communicate with them because of the language barrier but they did not refund me my money they claimed they did. The account I purchased the items from got closed due to forward I told them this and requested them to send the money into another account and they said they could not do this they assured me that they set me the money. I explain to them that the money cannot be put into that account because it is closed. I even sent them a statement from the bank stating that that account has been closed so monies would never put it back into my account and they lied and said they did send it... save yourself a headache do not buy from them
Dear Monica S,
We are sorry to hear that you had a bad experience about shopping with us.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to solve the issue?
Wish you a nice day.
Olivia
Have ordered several items from Yoins. I have been pleased with their products. The only complaint that I have is items being out of stock and sometimes the color that is shown is not near the actual item color. However, I will continue to order from here and I have been very pleased with the customer service. They have always gotten back to my emails and kept me informed of my out of stock item.
Dear C B.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay caused by the shortage problem, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Yesterday Try several times to purchase the items, every time show a different amount.,
The price is more expensive and also show au? The website is very confusing. I was giving up. To day I want to try one more time and no problem.
Yesterday Try several times to purchase the items, every time show a different amount.,
The price is more expensive and also show au? The website is very confusing. I was giving up. To day I want to try one more time and no problem.
I have really been surprised because every time I have written to them they have always responded with kindness and certainty. Thank you very much for the service and I am already anxious waiting for my purchase to arrive. Thank you very much and have an excellent day!
Dear Dora B.,
Thank you for shopping Yoins.
We glad to hear that you have a high opinion of our products and services. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Merry Christmas and have a nice day.
Best regards,
Yoins team
I've ordered three times on the site and the service is great. All items came. Had to do get a refund because the item was not in stock. Emailed me Monday to let me know the money in the bank by Friday. Excellent service. Have and would Recommened this site.
Dear Julie,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
I spent $93 on for 4 or 5 things. The items arrived and they are not sized correctly or consistently. I am always a M - L or 6-8 and the 8s were either very very small or very very large.
To return your items you must request the address which took 3 days by email, 2 email from me by the way, and they only give you 14 days to return from the day of purchase. The shipping to return is $60.95- how ridiculous! Overall, upset. Poor quality, poor service and a total waste!
Dear Key J.
Deeply sorry for the inconvenience caused.
For the size problem, we have detailed size chart on the website page of every product, you can choose the suitable one. If you are not sure which one is right, please contact with us before payment: http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will give you the best solution in 48 hours.
For the return problem, you can choose the cheapest shipping method, just remember that it must have tracking number so we can track it. And we don't have time limit like 14 days from the day of purchase.
Would you please offer us the order id or tracking number or email address? We will check it for you.
Best regards.
Yoins Team
I placed a large order with Yoins a couple of weeks ago. After checking back I could see that my status was "back order" so I contacted Customer Service.
Kira advised me that two of my items were out of stock and asked if I wanted to wait for them. Unfortunately I had ordered all of the items for my upcoming holiday so I asked her to cancel the order and process the refund.
Less than 72 hours later, my refund has been processed and the money is back in my account.
I found Kira to be really friendly and helpful, and extremely efficient and I would definitely order from Yoins again.
I would like to share my impression of the first order. I have no words - very happy! The things are of high quality, the sizes correspond to the table and the price is excellent! Available order conditions.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
I was skeptical at first, but I went on and ordered 8 items, thinking that if they were of low quality or the fit was not right, I can return them. Two of the items arrived way earlier than expected. One arrived after a week, and the other after two weeks. I am veryyyy excited about the rest of my items.
Dear Mahsa Z.,
Thank you very much for your patience to write such a wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
I ordered two pairs of clothes from yoins and I was very excited for it to be delivered! Yes, It did take a while to be delivered but I was hoping for the clothes to be exactly like in the pictures but I was wrong. I was very disappointed with the final result.
The size chart also says that it's 'US" but then they say it's Asian sizing. So what you ordered is not what you receive. Also the size chart is completely wrong and incorrect. I followed this chart and none of my clothes fit me since they are too big on me. I can't even wear it and its completely waste of my money and the time. The quality I received from one of the clothes is terrible. It looks so cheap and uncomfortable as well. Did not look anything like the picture. It was my first time ordering from this website and probably the last time since all my money went on waste for nothing :( I really wish the quality was better and the size.
I really hope to get a refund and get my money back! Or at least a better size!
Dear METRA A,
We are sorry to hear that you are not satisfied with the purchase from our website. In order to offer more details about the size and help you choose a proper size, we offered the size data on the size button, in this way, you can refer to it and compare your own measurements(hips, waists, busts), then you can choose a proper size.
If you noticed any quality-related problems, could you please take and send us some photos of the defective parts via email? We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. After receiving your kind reply, we will immediately investigate your claim and offer you a suitable solution at the earliest.
We will try our best to assist you in solving this problem. (*^__^*)
Best regards,
Yoins Team
I ordered a dress over a month ago. It said it would be here by the 3rd of March. Ive been trying to track it several times and it hasnt let me. No phone number to reach the company. Paid for this item and havent received it. Wish I would have read other reviews before ordering from this website. Certainly wont be ordering again.
Dear Jodelle H,
Thank you for shopping Yoins and we are sorry to hear that.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order until the due date which we promised, please contact us and we will process the issue to you first.
Have you solved your problem? If not, could you please contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday)? And if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
We apologize for the inconveniences caused. For any inquiries, please feel let us know.
Best regards,
Iris
Placed an order 2 weeks ago for some tops needed for my holidays. At the time of ordering it said they will ship next day and never mentioned items I ordered were out of stock and accepted my payment. Its been 2 weeks and stil the items are not posted. Got an email saying its chinese holidays and my items ordered were out of stock and there will be a delay to post them. The company conduct is deceptive and misleading and should they have mentioned there will be a delay to post them and some items I ordered were out of stock initially before they took my payment, I would have not ordered them at the first place.
Please dont waste your time and money here! Its just not worth it. Best to pay through pay pal so in case something happens you can get your funds back. Total scam!
Dear Hasanthi J.,
We are sorry to hear that.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
We value our customer and hope that we can build a good communication with each other to solve the problem. You can contact us via all channels of Yoins to check the update information of your order. Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
Hope to hear from you again.
Kind regards.
Yoins Team
I have been very happy with everything I have bought from Yoins and when I have needed help they have been on hand. Sunny was very helpful on the live chat function, providing me a fast solution. Will definitely use again!
Dear Lauren G,
Thank you for your wonderful review.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
This store does very nice clothes and extremely low prices, and even though some of the sizings are slightly off, the customer service team is readily available to help, and I got the help of Vivian who was amazingly helpful in sorting my problem. Would deffo recommend this site and would deffo shop here again! :)
I was very impressed with how well Sunny handled my issues with my order. My order was lost in the mail (the mail company fault - not Yoins) and they did not hesitate to give me a refund and help me with all of my questions. I will definitely be shopping with them again :)
Dear Lucy G,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robyn L.,
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
About the wrong item, could you please take and send photos of them, showing us the different parts. We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. After we confirm the details, we will provide a reasonable solution to you. Please dont worry.
For any further assistance or necessity do not hesitate to contact us. Hope to hear from you again.
Best regards,
Yoins team