The quality is to be expected for the price. I had a shirt come in where half of the elastic in the end of the sleeve was exposed- so I had to dig out the needle and thread to sew the rest of the elastic back in. The shirt had a funny/chemical smell which went away after washing... they use unrealistic models for the clothing- but, I saved a bit of money...
I purchased 3 purses from Yoins and I got them in less than a week. The packaging looks so professional and the purses looked way better than expected. I fully recommend Yoins for high-quality products and fast shipping services.
Dear Kate W.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I ordered earrings that arrived with some beads missing. I contacted customer service and asked to get a replacement. Got a prompt email from them and the earrings were sent to me. Customer service very responsive to my emails,
Normally when you buy online, you have that worry of "is it going to be the right size" "is it going to look the same as it is in the picture" etc. I was super happy when I received my purchase from yoins. It looked exactly to that of the picture, it was in very good quality and was not damaged at all. I do trust Yoins!
What you order is not what you get. The quality is absolutely horrific, the small print says allow up to 3cm differences in the material due to hand measurements (something that I only realised after ordering) but on reality there is a much greater contrast. I ordered 8 items and not one of them was actually a size 8. They are in Asian sizes not U. K. And I was aware of this but still they look like something produced during a GCSE textiles lesson. I'll also be very surprised if any of the good reviews are actually genuine customers. In addition to the horrific garments and 3 week delivery time they also charge you a fortune to return items. Save yourself the hassle and avoid.
Dear Chloe C.,
Sorry for the inconvenience. We try our best to sell high quality product. And we would like to tell you that the size of each item may have an inaccuracy of about 3 cm/1.5 inch due to hand measurements. If the size mismatch of over 3 cm/1.5 inches, we can resend the item to you or arrange refund for you.
Items bought on Yoins.com can be returned within 14 days after delivery. If there are any problems with the items you received, we can arrange refund for you or resend the new items to you. But if you need to return the items for personal reason (there is no quality problem and size we sent is same as your choice) or exchange the size of the item, we are afraid that you need to pay for the return shipping fee.
If you want to know more details about the return, please click on the page: https://www.yoins.com/Yoins-Returns-a-20.html
Have a nice day. ◕ᴗ◕
Best regards,
Yoins Team
Love my top from YOINS, It was just as they said it was and even more beautiful in person. I was never weary about it accept the arrival and much to my surprise it came earlier than I expected! Will shop here again!
Dear Katherine J.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
I have purchased a few items for Yoins and have been happy with the fit and quality of them. When I did have a problem with one of the items they were quick to respond and sort the problem out without much hassle which I am happy about. Will definitely re-order from them
Dear Christa,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
My order arrived 2 weeks later than expected. I ordered 3 items - 2 dresses size Medium and a shirt size medium. They sent me one correct item and correct size - 1 dress. The other dress ordered in a size Med was sent Large. I ordered a Medium shirt and they sent me size XS and tried to tell me that was in Asian size and won't send me the correct size or let me return after 5 or 6 times going back and forth via email. Never again - AWFUL!
Dear Shery,
We're sincerely apologize for your problems. Could you please tell us if you think we sent a wrong size to you or the item just can not fit for your personal reasons?
If you think we sent wrong size to you, do not worry about this, we will full refund or resend. We would appreciate if you could also provide us some pictures of the shipping label, the external packaging and the Tag size of the items to us (service@yoins.com)
Here are some tips for size choosing:
1) Before an order, check the size information and the review of the item more carefully
2) Compare your measurement with the size data
3) Show us your size data, then we provide you a proper suggestion
Hope it can help you.
Have a nice weekend！
Yoins Team
I ordered an item and paid for the quickest shpping available.
I have an event I need to attend this week, which is why I paid for the fast shipping.
My item is now on back order, but I was never notified when ordering that this item was close to being or out of stock.
My item has not even been shipped, and I need it in 5 days.
There was nowhere listed where it said this shipping may actually vary in days due to where I am located. Yet still was going to charge me anyways.
Basically it has already been charged out of my account and I have sent multiple emails to follow up and have not heard a reply. Yet I have seen all of these reviews have received responses in the last hour.
Very upset and have been trying to cancel my order.
Dear Jessica R,
We are deeply sorry for the delays caused by out of stock. We are improving this and will offer you a better shopping experience, so we offered the stock condition details when you select the size. We have sent you several emails about the out of stock item, could you please check if the emails were treated as the spams?
If you have sent some email to us, please do not worry, our customer service team will reply you within 24 hours and will offer you a proper solution about your order.
We promise we will solve the problem for you. Apologize for all the inconveniences caused.
Let us know if you have any problems.
Best regards,
Yoins Team
Please don't use this company. The clothes are dreadful quality, nothing like the pictures. A real scam. Then you have to pay £13 to return them to China IF they agree to a return. Share the word please. They are ripping people off.
Dear Janine H.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
If you think the items are different from the pictures, please send us some pictures of received items to show the problem so that we can solve the problem quickly.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
For personal reasons return, you may need to bear the return shipping cost, we suggest items be returned in the cheapest shipping way provided by the post office.
We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Polly
I have ordered 4 dresses.
Received all in different sizes.
I did provide the prove that it is fabric mistake and I have paid for postage £35
Cservice promised to me that they will compensate and after 3 months of waiting they compensate £2
How miserable it is.
Dear Iva,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience caused by the problem in your order.
If you are not satisfied with the solutions that our service provided for you, could you mind send your problem with order number to us via other methods.
We're glad to confirm all the details and problem in your case and give your a reasonable answer.
Here're all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is responsible for all our customers and orders.
Best regards,
Yoins Team
Return policy is a hassle you have to email them, then they try to give you money off. You have to return to China which cost as much as dress which had a mark on it anyway, and fit not good either.
Very disappointed and will never order again with yoins.
Dear Amanda M.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you. (anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I ordered a top, it arrived faulty with a stud missing which is very visible. I asked for a refund, they refused saying that a missing stud is not a reason to return it back and if I could explain how that affects my wearing.
Dear Jana,
Thanks for your order on our site.
We feel sorry for the inconvenience caused by the items which you do not feel very satisfied on.
Our return policy shows that "If you received damaged items, please send some photos and a description of the problem to our Customer Service within 14 days after delivery. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified."
We'll glad to give you the refund if the photos you have provided for us can show the problem of the items obviously.
But if the photos cannot show the problem obviously of the top you have received, we'll give the solutions to the problem but not necessarily a refund.
If you're not satisfied on the solution the customer service representative has provided for you, you can feel free to contact us and ask for help.
Our contact information is:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customer.
Best regards,
Yoins Team
I will never ever place a order with this company i placed a order on oct 17 2017 and still have not receive my items i emailed them about 5 times no contact number to call only by email after the 5th time of me emailing them i get a back order wtffffffff never again and still no update on the items that are available. Do yourself a favor and find a better website i will call my credit card to reverse the charges asap not worth the worth
Dear marie v,
We are sorry to hear that.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
In addition, the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible. You also can try to contact us via all channels of Yoins to check the update information about your order. Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
We apologize that you have to wait, and we try our best to improve the service level.
Kind regards.
Yoins Team
I have been buying from Yoins for a couple of months now. So far I've not had any problems. Always read the reviews on what the sizes for the clothes come up. I can't believe how many bargains I have got. Again I always read what the clothes are made from and some of the review before I buy. You pay for what you get, some of the material isn't as nice, but as I said read all the information on it before you buy.
Dear Sarah,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
The items I wanted were out of stock and they gave me an option of waiting or full refund and they gave me the refund right on the spot and for that I have them my rating Bec customer service is very important. Thank you
I ordered two items off YOINS and they came with in a few week. Both playsuit and dress were great quality and fit perfectly as well as being identical to the photos on the site. I was so happy with the price and overall experience!
Absolutely shocking! I sent an order back which I had to pay £7 delivery, after a month I heard nothing so I sent an email to ask where my money was and they said they'd refund me and that I had to wait 2 weeks! 2 weeks later the money was still not returned so I emailed again and they said they had returned it so I had to ring my bank... Which I did and my bank said that they haven't refunded me so I emailed again then they apologised and said their computer had something wrong with it so it didn't go through and that the money would go in in 72 hours and it still hasn't. No one order anything from this website, never had so much hassle over an order and very unhelpful staff. Absolutely disgusting! I want my money back!
Dear Faye y.
Deeply sorry for the mistake, would you please tell us your order id or your email address which you used for order? We will check it for you.
Hope to hear from you soon.
Best regards.
Yoins Team
When having a sizing difficulty and trying to sort out an alternative option, the customer service team were very efficient and got back to me quickly with options to suit me. Very helpful and sorted the problem quickly.
These products come from China. The sizing is incorrect. I ordered a dress from there and it was by far the worst quality in product I've ever received. The reviews on the site are wonderful and I was super excited to try what I thought to be a hidden gem. The picture for the dress looked amazing great seams and beautiful design. When it came in the mail (which was super delayed) it looks as though I could of stitched it together myself. Material was super thin. The seams in person aren't even the same as the dress in the picture. I ordered a 4US and was sent a "medium". What was the point of having number sizes when you send regular sizes. This dress was so big on me there were gaps everywhere like it was a large. Overall is a scam because I can't get my money back or return it. Will never order from here again.
Dear Chelsea,
We're sorry for leaving this unhappy experience to you.
As for the sizing problem, it might because of different standard.We've added a size chart on our product page. Have you followed the chart when you ordered?
As for the material problem, could you tell us your order number? We will check it.
If you have any after sales problem please do not hesitate to contact us cservice@yoins.com.We will try our best to help you solve the problem.
Looking forward to your reply.
Best regards,
Yoins Team
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michelle G., we are sorry for all the inconvenience we caused. We always check all the new items before sent out. However, there are still some quality problems, like a small stain, thread outside of the garment or smell after long journey…Would you mind provide us some pictures to show us the problem you mentioned? We would like to help you solve the issue you meet now. Look forward to your mail. cservice@yoins.com. Thank you. Atlee