I brought 2 lace dresses off yoins i paid good money for them for my holidays and both frayed down the seam so if you only thinking of wearing it for more than one night don't buy from them i didnt take any pictures of them as i was so upset and angry that i just thrown them in the bin with anger i told voins but not interested so be very careful when buying from them
First of all they didnt have sufficient stock, they had to edit my order, they charged me twice for one product and all the products that have arrived are the cheapest quality products, would never ever recommend shopping from Yoins. Worst experience ever.
Dear Piya A,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Firstly, for the out of stock issue, due to an overwhelming popularity of our items, some items will be out of stock, but we are trying our best to update the quantity in time. We will show the inventory status on the item page and we will inform customers of their order status. Once the item is in stock, we will ship it out to you within 48 hours.
Secondly, we will not charge you twice for one product. There may be some misunderstanding. Would you please give us a chance to check and figure it out?
What's more. Yoins will be responsible for any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.
If you found any problem with the items, please send us some photos of them, showing us the defective/the different parts( color or others). It will help us confirm the problem and provide the best solution for you.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Olivia
I ordered two sweaters with extra for faster shipping. Of course, they immediately took the money from my account, and when I was tracking my order I found it was canceled.
They NEVER sent me any notification. I have written a bunch of E-mails and have not gotten any answer yet.
I wish they were as quick as they were to take my money
Was I ripped off? Is this company simply a scam?
Dear Minerva S.
Sorry for the mistake, this is very rare thing, usually we will send a letter to you before we decide to cancel the order.
Would you please tell us your order id or the consignee name or the email address? We will check it for you.
Best regards.
Yoins team
I purchased £33 worth of clothes from yoins after nearly a month of waiting I called them for them to tell me my order hadn't gone through even though they had already taken the £33 out of my account when I rang them they refused to give me my money back. I will never purchase anything from them again and have warned many people not to buy from them!
Dear Dan,
We are sorry to hear that you are not satisfied with the purchase from our website. If you can not receive the package after the estimated date or if the package lost in the delivery, we will offer you a refund or resend, please do not worry about it.
Could you please explain in details of the problem you encountered? You can contact us (cservice@yoins.com)via email or you can call us. If the package is on the way to you, could you please wait for some days until the estimate time? We promise we will resolve the problem for you and offer more information about your order for you, please do not worry about it.
Hope you can receive the package earlier and wish you a nice day. (＾－＾)
Best regards,
Yoins Team
I received an item that was damaged when received. I have been trying to return the item for roughly 30 days now. I have an approval for a return, however, it is impossible to get the final information, to actually return the item. I will not order from Yoins again due to there poor customer service.
Dear Michelle,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the damaged item, you have offered us the pictures, and we agreed your return, right? We do not know which way you tried to contact us, whether there is any delay to reply you because of the holidays. So if it is convenient, please try the bellow ways to contact us, then we can help you deal with it.
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I was expecting alot of the items to run small but they were pretty exact. I had to refund a fair few items for this reason and customer service was so helpful! Fast to reply and refunded my items with ease and without extra charges. :)
I ordered from this company and unfortunately some of the items were not suitable. They couldn't have been more helpful and gave me a full refund as soon as I returned the items.
I would definitely order from them again but possibly go up a size.
Dear Jane,
So sorry for the trouble.
We recommend that you follow our size chart to choose the suitable size for yourself, as different items will have the different measurement, here is the way to help you how to choose the size: https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
It's been 2 months today since I ordered from YOIN. My order still isn't here and I have heard nothing about my order. I paid the whole amount and still nothing. At time point I'm feeling as if I was scammed out of money. I emailed YOIN and message them on Facebook nothing. You can't call the number they have on site, I just want my money back. I will never order from here again. If I could give no stars I would definitely!
I had ordered a size 14-16 but after close examination of each product sizing i had ordered a to big a size. I spoke to Ada on chat and Ada was very helpful and able to change my order to 10-12. When ordering make sure you dont just check the overall sizing guide but each item as each item are different sizes depending on materials etc.
Dear Karen L., thank you so much for sharing the method you chose the items. It would be helpful for other customers too. We'd be happy to help you at any time you need. Hope you enjoy the time on Yoins.com. For any further questions and information, please feel free to contact us. Thank you. Atlee
Excellent service, immediately offered to help even though we missed the delivery through our own fault, kept his informed from order through to delivery without even having to ask, items were excellent too, will definitely order again
Dear Colm O.，
Thank you for your comment.
We are happy to know that you are satisfied with our service. Your affirmation is the greatest gift for our sincere effort. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Yoins team
I ordered 3 Bikinis, one of which was out of stock, hence, I reached out to customer service, they understood the problem and have quickly reacted by refunding me the due. Moreover the other two bikins has shipped in expected time and they are perfectly identicals
To photos on Yoins site.
Finally Im so grateful to customer service for his kindness and coupons offered to me.
Kisses from Italy
Dear Marianna M,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I have been trying to obtain my correct order and items paid for, and it has been challenging to communicate with someone on this site.
I am not sure if this site is lever or if it is a scam. I will keep reporting until I get my items or money back
Dear Paola,
Thanks for your shopping with our website. Please do not worry. We can check your order for you.If there is anything wrong with your order, we will provide you a proper solution for you. Then would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
Here is the link of contacting: https://www.yoins.com/Yoins-Contact-Us-a-33.html. You can contact us by email, live chat or telephone.
https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
We are improving and will offer you a better service and shopping experience.
Looking forward to your kind reply.
Best regards,
Yoins team
It was my first time ordering from them. Quality of the clothes is bad, bad. It seems like they use another website of clothes and copy it. And they do not except returns. It was shipped from Singapore. Never again I would order anything from out of state.
Dear Tina,
We sincerely sorry for the return problem. All the items are shipped from China. YOINS is a Chinese online website, you may misunderstand something.
For the return, in order that we can better to issue this case Systematically. Would you mind to email service@yoins.com, and provide us the picture of the package and the SKU sticker?
Could your clear which items you want to return and your order number? Please list the reasons, are there the quality or size or color problems? Then please show us the screenshot of the problems.We will issue the case after all the information is confirmed.
Here is the link of return policy: https://www.yoins.com/Yoins-Return-Policy-a-20.html
Wish you a nice day!
Best regards,
Yoins Team
I spent over an hour looking for the right present for my friend. I am very happy I found the perfect Red Rivet Embellished Mini Handbag. It is on sale as well. Delighted with my choice, I am looking forward to wrap it up and give it to my friend!
Dear Ivelina B.,
Thank you for shopping Yoins.
Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future. If you have any assistance or need, please feel free to contact us. Hope you visit again.
Have a nice day.
Best regards,
Yoins team
I ordered two dresses and one top one dress was ok but not made in the material as described but wearable the other dress not made in material as described in their description according to the tags they are made out of the same material but absolutely different this dress is unwearable because of the fabric this dress is the black floral irregular hem so don't buy it would love to send it back for a refund but it's not worth the postage so I will think twice about buying from this site again unless they fix this problem and they also need to fix how long it takes to receive your order
Dear Melissa P.,
We are so sorry to hear that you have a bad shopping experience from our company.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
We do our best to improve the service level and provide a good buying experience for customers. Thank you for your feedback.If you have any inquiries, please do not hesitate to contact us via email. Hope to hear from you again.
Best regards,
Iris
A fantastic company to deal with excellent
Customer services and first class clothing very highly reccomended. I had ordered the wrong size and this was sorted in amazing time and im really happy first class company
Dear Helen R.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered 4 items months ago and after being told they were all out of stock and they asked me whether I wanted a refund or whether I wanted to buy something else. I opted for the refund. I then got an email to tell me that they had split the order and that 3 of the items had been shipped which shocked me as I had opted for a refund. I received a parcel but it was not the 3 items they had told me they had shipped it was the one that was supposed to be out of stock and would be sent when it was in stock. I don't think these people know what they are doing and once I receive the rest of my items (which they have my money for) I will be deleting them from my email contacts and NEVER buying anything from them again.
Dear Shirley L.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for that we can not process the order as you opted.
There are maybe some mistake between us. You ordered four items and them have been divided into 2 packages. May be you got the other package first which was including one item.
However, we are sorry for all the inconvenience this has caused you.
Have a nice day.
Kind regards.
Yoins Team
Yoins had the wrong address for my order but Macy very proficiently sorted out the problem for me, great customer service. I bought the jumpers as presents and my daughter & granddaughter & they loved them.
Dear Jacquie A.，
Thank you for your detailed and actual comment.
We are happy to know that you are satisfied with our service. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
I ordered the backless playsuit with bow back knot in a size M (4). Unfortunately, when I received it I found it was way too big. It was in perfect condition, great quality material; however, it was not my size.
This is where I was in awe. After contacting Yoins, not only were they kind enough to send me a smaller size, they also explained that I would not have to resend the original. What?!? Initially I was worried about shipping fees but now I have nothing to worry about. Can you believe it?! Wow!
Thank you Yoins! I'd definitely be purchasing from here again!
I have ordered from Yoins multiple times and have loved all of my purchases. I have reached out to the live chat to assist with the coupon codes and have received immediate help. I'm very happy with this site!
Dear Dusty B.,
We are very glad to receive your wonderful review. Thank you very much for your patience to write such wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maxine P.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you have any quality issue, you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring