Yandy

First time ever ordering from this site, I wrote a message in regards to my package being missing. I'm aware there are people who steal packages. The customer service rep questioned why I waited days to report when I have been dealing with family health issues and going back and forth in the process. Interesting enough they told me to file a report which I did. Even after the fact of having it overnight shipped. Very poor customer service in my opinion questioning a person time perception instead of finding a solution to the issue when I'm out lingerie and my money.

Just spent 30 minutes on hold with their customer service number and they never picked up the phone. I ordered something intended for Halloween this year and it has been a week since the order was placed and still has not shipped. Most of these reviews are accurate with how long they take to ship. I won't order from here ever again! I really regret not looking at the reviews prior to ordering from them. Take these reviews seriously! You can find the exact same stuff on Amazon!

So i ordered a few things from here, i also got one day shipping. Due to weather conditions it was delayed; it was sent to Kentucky from Arizona just to come back down to Houston, TX for some reason. The material is very cheap. I put on the stockings and the very top part ripped. The bustier i ordered didn't look like what was in the picture and fit way too small. Boo you.
Customer service did refund my shipping cost, though.

I was very iffy about purchasing from online, let alone from a website I had not heard of before. I also researched it and based off of other reviews I was still iffy. However, I decided to purchase from them anyways, because they had items there that were cheaper than the same items found on other sites. I am so glad I trusted my gut. I just received my package today (right on time) and I am so pleased with each thing that I ordered. Everything fits and the material is not cheap looking. I even got a free pair of undies which are cute. If I ever need to purchase costumes or lingerie in the future online, I WILL be buying from Yandy. <3 ALSO! Before making my purchase, I had a few questions regarding products that were answered by (mostly) very helpful online customer service. The reason I say "mostly" is because I had one customer service rep take a long time to get back with me (while the others were real quick) but that is not really a big deal anyways.

Oct 2016... Here is an update to the review below. After months of an outstanding credit, Yandy returned my money back to me without any questions. I was not able to find anything else I liked, so they simply credited me back - no fuss! Thank you Yandy!

Dec 2016... I was very pleased with the speed of delivery. Then, when I needed to exchange for a different size, I only received excellent service in assistance. I received help to correct my exchange slip and it was done in a friendly manner. I have already recommended Yandy to a friend.

On Black Friday the online sale was 90% with an additional 30% off until 11:59pm. I filled my cart with a final total of $50 and change to receive the free shipping as well. When I went to pay the items were still saying "90% Off" but the prices in the cart changed when the screen refreshes. I emailed them and was told they do not make price adjustments. I replied with a screenshot showing the item said 90% off but was coming up full price and someone needed to call me. They replied thanking me for the clarification and asked for my number saying they would call today and I didn't receive one, however I received another reply email saying "we are unable to change the price per upper management". I am posting a picture so you can see where it says 90% off and shows the full price which changed prior to 11:59pm. 100% unsatisfied customer.

If you are concerned about discretion and privacy, DO NOT do business with Yandy. They shipped my items in a plastic shipping bag. When I received the package it had a slit in it which allowed any postal employee or anyone else who had access to it to see what I had ordered. Some of the products were cheaply made and were a different size than was marked on them. Some of the products were excellent so I give them 2 stars although I think the privacy issue is almost unforgiveable.

DO NO ORDER** I placed an order during the Black Friday sale for several items 90% off. I emailed several times and was assured they were behind but they would ship. After 6 weeks they cancelled my order (without any notification). Many of the items I ordered are still available but no longer on sale. Looks to me like they just decided not to honor the sale prices. Maybe it was just a ploy to get people to order other stuff. **Not a company worth buying from**

My boyfriend bought me a bathing suit off of yandy's website and when it was arrived we were both disappointed with what we received. Not only was the bathing suit way smaller then described in their size chart, but the material was horrible quality! We decided to send it back right away. Yandy provided us with a return label in which it took over two weeks just for them to receive the package. When we finally received an email confirmation with our quoted return it was almost 10 dollars less then what we originally paid. Their reason behind this is because they quoted we paid about $5 for the original shipping and handling which is expected. They then changed us another $5 for the return label that they provided us in the package we received. This website is not only horrible in quality but also in customer service. Save your money and buy else where!

Ordered a bunch of items on Black Friday and was supposed to be delivered by Nov 6, then was told a delay of 5-6 days. Still didn't show up emailed and told how busy they were and it would be delivered by Christmas Eve. Was told this 2 separate times. Today 1 day before Christmas Eve my whole order was canceled. So pissed. Now I don't even have time to order anything in time to replace these items for Christmas... horrible customer service

I normally shop in stores, but sometimes I like to stay inside and do the shopping online. I stumbled across Yandy.com, and used it several times. I was later stationed Overseas and decided to order something else for an acquaintance. The order kept saying "declined", but I always have sufficient funding in the checking account. I used the "online chat" option and was greeted by a clearly disgruntled employee. She had told me that since I have an overseas I. P. address, she will not approve my order. I have ordered from them several times before, but I can't stay in one place - I'm military. I tried to ask what is the problem, but she replied with "Sorry, Bye".
They have lost a customer here. I will not utilize their site ever again.

I've ordered from this website with no problem multiple times. Just normal, place your order, item arrives on time, etc. This time, a halloween costume I ordered was out of stock. They e-mailed AND called me. I returned the call, explained I could most likely use a smaller size in the costume (as I was on the fence upon the initial ordering anyways) and they not only sent me that costume, but shipped it out overnight. (This was not at my request, it was because, they said, their inventory system was not up to date when I ordered and that was unacceptable, so they insisted on upgrading me somehow.) I'm really impressed. I will definitely make a marked effort to order from them going forward.

I forgot all about Valentines Day, so I ordered from Yandy on a Thursday, had it shipped overnight (which was extremely reasonably priced) and got it on Friday afternoon! The prices were good for the quality and I received a free gift. Sizing seemed fairly true to description. The customer service reps were very prompt about getting back to me to enter a discount code and refunded me the difference for the discount right away. They have a huge selection as well! Will order from Yandy again!