I've been shopping with Yandy since 2020, and each purchase has been a new surprise with every package I open. They've always been quick, affordable and efficient. My girlfriend and I get excited whenever we get to try something new from Yandy. Whenever I had questions, their customer services never failed to get me the answers I needed. Yandy is truly a jewel among pebbles. Don't count them out and give them a chance. I'm glad I did!
I ordered costumes over 2 weeks ago and contacted yandy multiple times. You can't even call them as it just direct you to email them and they don't get back to you at all. Horrible service! If I can give them a 0, I would! They take your money and don't ship your order. I emailed them for a 6th time letting them know if it does not ship soon or my refund is not given back, I'm contacting my bank and filing fraud charges!
I love Yandy. I have ordered many many items from them over the last two years, lingerie, clothing, tights etc. I even participated in the $13 a month thing they do for a while. I have drawers full of beautiful lingerie and it's all from them. The items are always high quality, reasonably priced and they come in the mail rather fast. I never have any problems with payments or customer service and everything I have ever ordered has fit perfectly. They are amazing.
Yandy! I am so happy with your service. It was so quick and excellent communication.
Your website for online shopping is perfect, I could easily decide on what size I wanted, its just perfect. The quality is so good that I fell in love with your garments and great design. Excellent customer service and fast delivery. (I ordered from New Zealand and I received my order within 4-5 days). Thank you:-)
My wife have spent 300$. They shipped the items with lowest possible courier with no tracking number nothing for that matter. Now it's been almost 2 months and the items nowhere to be found. Yandy told me to check with the local post here in Saudi in the city I live in, in my city alone there are at least 10 post offices and all told me that the package doesn't exist anywhere.
I ordered an item online from Yandy on Oct 16,2021 and here it is oct 24,2021 and it still says is hasn't sent for delivery yet. I need information on what's happening and that's something they're not informing me about.
I ordered from Yandy two months ago and ordered two Princess Lingerie sets for a trip I am now taking in a week. I thought they would be here on time, even if slow, and still nothing. Every time I try to send in a complaint it brings me to a loading screen but never finishes. The one message I got through once never even got a reply. I would really appreciate to get my order!
Hi Lauren We appreciated your patience while we await the delivery of your items.
We are working hard to make your fantasy come true!
You were provided an expected date at the time of purchase. We are doing are best to deliver the high demand items by that date June 30 or July 25 depending on your order date. You would need to contact customer care directly at 800-883-0860 with you order # to verify your pre order status.
We know you are anxiously awaiting the items and want to get them to you.
We ship the lingerie outfits as they arrive therefore if you have multiple princesses on your order, they may arrive in separate shipments
We apologize in advance for any inconvenience.
Regards
Just received a shipment from Yandy.com not only was the shipping amazingly fast and affordable the garments are as expected. You get what you pay for. I am very pleased with my purchases I've spent over $130 for my first order and am definitely going to be shopping with them again for any lingerie I need. Customer support was very kind and quick to respond with any questions and returns. With any online clothing the return process can take a while but I am very satisfied and recommend to friends.
Yandy ran a Black Friday sale in 2021. Myself and MANY other boudoir photographers purchased items during that sale. Every single one of us either had "out of stock" notifications or orders canceled altogether. They "claim" to not have the stock on hand that was purchased during the sale. But, if you check the website, it still shows those items in stock. After many back-and-forth emails with them and them telling me my PARTIAL (so many items canceled) order would ship 12/24 (nearly a month after ordered/paid), I asked them to cancel my order. I've been waiting for a refund since 12/13 (they said it should take 3-5 days). When I ask them where the refund is, they refer me to my bank and offer no additional support. I have since had to file a Paypal claim against them. This company's ethics are shady and they do not care about servicing their customers, in my opinion.
I received my order with like 4 or 5 days of purchasing which is a good thing.
Some of the items do seem a bit cheap in quality but overall "okay" I guess.
My issue is the Garter belt I bought, the clip on the right back is broke then the bustier is supposed to be a large and it apparently runs SMALL so their size chart is wrong. I find it a bit sour that I have to pay for shipping on a defective item and an item that is advertised wrong but whatever... they're going back!
Hi Taelor, Please understand if you receive a defective item you need to contact customer care 800-883-0860 right away. Did you contact Yandy Customer Care? I cannot locate your order based on the information you provide. I suggest you Yandy right away so the defective product can be taken care of.
I do apologize for any inconvenience.
Regards
Kiki
I ordered my costume on October 21st for a Halloween party on Friday the 29th and paid the extra for 2 day shipping and it still hasn't even shipped yet! 2 days after it was suppose to be delivered! I'm absolutely furious! I've tried emailing, texting, and calling customer service and all I get is their stupid scripted message. Waited on hold for over an hour and still never got ahold of a real damn person. I'll never shop with Yandy again. Horrible.
I must say honestly that, I would recommend them without hesitation, my packages are shipped out the same day and always arrive before the estimated delivery date. They treasure their customers and with every purchase you receive a gift, either underwear, gift card, discount codes etc. The prices are also fantastic and the products are of great quality. Their customers service is also exceptional, with all four reps I dealt with when my package was damaged during delivery we're very understanding and they went above and beyond. With some of the requests I had for them during our communications truly let me know they are eager to serve. Big up yuhself Yandy.com!
I started off clueless on where to get cheap but QUALITY lingerie. I looked all over the Internet and read horrible reviews on many other lingerie websites. By the time I was just over the whole thing, I ran across this one and read the reviews. I ordered a garter belt and it was at my house two days later! Let's just say, I've already ordered 3 seperate orders in one month. My man and I can't get enough!
I accidentally submitted an order twice and was going to literally get two of everything. So I emailed their customer service and they refunded me the full amount and were super quick to respond, I will definitely be a returning customer!
So I just recently found the site Yandy. Well one day I figured I'd surprise my husband and buy something sexy to wear for him. I found several items I wanted and Everytime I'd click on them they were sold out in my size.So I gave up for a few days. I go back and find something I knew he and I would love.It looked really sexy in the pick. I bought it and paid about $35. I received it and I was very disappointed.It looks very cheap and entirely different from the pictures online.So I try and get a refund by sending it back.If I return it they only want to give me $20. Oh hmm excuse me Yandy but now you want to rip me off. I kept it and I will never shop with you again. Thats a disgusting way to do business.So buyers beware.
Hi Laura
Sorry, you are disappointed. I can only speak in general since I do not know your order. Yandy per a return policy refunds/store credit is issued for valued paid to the item minus original shipping cost and return label fee if used.
If you would like me to review your order please supply your order #.
I ordered 2 sets of Plus Size Lingerie from this company well they did not fit. The measurements are totally off and not true to size not to mention such poor and inferior quality. They come packed like halloween costumes so you know they are probably lingerie sewn somewhere cheap in China. They are such thieves when I ordered I paid for Express UPS Shipping two days well it took 8 days to get here. Never again stay away scam trying to get rich quick company. Customer Service Reps are Useless Stay away
Was not happy at all with my experience with a dress I bought-- it was very cheaply made, the side crossing had uneven Xs and did not look like the product photo.
Very disappointing that when returning this, Yandy not only keeps what you paid for the shipping but also charges extra costs for a return label (both WAY above cost). Also, they still have not processed my return even though it was confirmed delivered.
I buy online all the time and never with another company have had this many fees.
I ended up losing over $12 to return a poorly made dress to a company with scammy customer service.
(Order #*******)
I am sorry you do not agree with your post policy and disclosure prior to purchase - https://support.yandy.com/hc/en-us/categories/360001596953-Return-Policy-How-to-make-a-Return You are correct we do not refund shipping fees. We refund for merchandise and taxes. Regards
Maybe they have hired new reps, but they were wonderful to me. I received my package quickly. Everything fit exactly as described, one item was a bit tight, but I am an in between size (34C, 26,34... but I have a big booty), so I hate going up in size as it will swim on me. The only problem I had were the stockings that came with my one outfit arrived with a runner in them. I emailed customer service to see what could be done to remedy the problem. I received an email in less than an hour that a replacement would be sent out. I received the replacement the next day! This was my first order with Yandy and I will definitely be back! Their costume quality isn't amazing, but if you get them on sale they are definitely worth the cost (Party City is no better and costs way more!).
I always shop the sale section to grab some awesome discounts. Sometimes they run 3/$30 bra promotions. The products are high quality and hold up to daily use and frequent washings. They ship super fast fornreasonable rates and my orders have always been correct, no overcharging or issues.
We look forward to your next order. Thank you
Horrible customer service. Return policy is a joke. If you do return it past the 15 days they will give you an in store credit. I returned items via priority over 3 wks ago and they have no record of receiving it. I'm not sure I really believe them! Either way I just lost $200. I've never had this happen and I shop and do returns constantly. Do not no business with them!
Answer: Hi Brandi Yandy sells all the major brands of costumes plus our exclusives. The quality of the product is reflected in the price - less expensive the item - less qualify. To best assist you I suggest you provide the SKU # of the item you interested in. Also the brand is listed - you may want to research the brand rather than just Yandy. Sizing would be the most important factor. I would use our sizing guide http://www.yandy.com/sizing-guide. I cannot reply to Lynn, Ahmed, Jennifer or Brandi's experience because I do not know what they purchase. Unfortunately there is a risk of shopping online - unlike a store you cannot try it on. You cannot feel the quality or see exactly how it looks. Every customer's perspective is different. Some customer's find a $36 costume be exactly what they expected. Other feel it should be of much better quality. I would suggest contacting our Live Chat customer service representatives to discuss what you are looking at.
Answer: Mine came in an gray envelope and it was discrete
Answer: It is US dollar. If you checkout with PayPal it will convert for you. Kiki
Answer: We offer a wide variety of fishnet stocking. Most fishnet stockings are durable by design. Please keep in mind as with anything the quality is reflected in the price of the item. Please call our customer service line for assistance - 800-883-0860
Answer: Hi Wanda we are still process but scheduled for delivery on the 10/29
Answer: As long as the item does not say final sale and tags are still attached, it's returnable.
Answer: Gary No authorization is needed to shop with us. Please call customer care 800-883-0860 for assistance. Kiki
Answer: Oh no, you need to make a return. All costume and costume accessory purchases made between October 1 November 1 can be returned for store credit only. All costumes and costume accessories must be returned within 30 days of purchase date. All standard policy exclusions are applied. You will receive your store credit when your return package is scanned at the post office. The store credit arrives via email for immediate use. Sooner your get the package back to Yandy sooner you will receive your store credit. Policy supplied at checkout Return Policy https://www.yandy.com/help?page=faq Please make sure you add all the items from your order including shoes you want to return to your return authorization all at once because you are only issued one return authorization per order. *Yandy accepts returns for refund or store credit. We do not accept exchanges. 1. Please try to reuse the original Yandy shipping package. 2. Include a printed copy of this return authorization inside your return package. 3. US Post Office return label included with your RA is optional. A. Return for Refund = $4.95 deduction will be taken from your refund if you use the USPS return label included on Your Return Authorization B. Return for store credit = Free return labels If you are returning for store credit, Yandy will not deduct $4.95 for the use of the shipping label. C. Returning outside the US: Yandy does not supply return labels for orders outside the US. Complete the online Return Authorization process online. The customer is responsible for shipping back to Yandy. We strongly recommend adding delivery and/or signature confirmation. D. If you are using your own shipping method at your expense, please address the return package as: Yandy.com Attn: Returns 21615 N 7th Ave Phoenix AZ, 85027 4. SHOES: Please do not apply tape or labels to the shoe boxes, wrap in shipping paper or place the box in a shipping bag. A $10 fee will be applied if the shoe box is damaged or missing. 5. Click here to get RA Returns will be processed within 3-14 business days upon receipt at Yandy HQ. If you do not have immediate access to a printer a copy of the RA and USPS Label is emailed to and can be printed later. All returned merchandise is required to have a return authorization or Yandy will not accept the return. Own Your Sexy,
Yandy has a rating of 3.1 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yandy most frequently mention good quality, next day and free pair. Yandy ranks 9th among Lingerie sites.
Hi Ammar - I am sorry you cannot locate your package. I see you are working with customer care to rectify this situation.