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First time ever ordering from this site, I wrote a message in regards to my package being missing. I'm aware there are people who steal packages. The customer service rep questioned why I waited days to report when I have been dealing with family health issues and going back and forth in the process. Interesting enough they told me to file a report which I did. Even after the fact of having it overnight shipped. Very poor customer service in my opinion questioning a person time perception instead of finding a solution to the issue when I'm out lingerie and my money.
Kirby M.'s review of Yandy earned 8 Very Helpful votes
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Hi Kirby I am sorry to hear you cannot locate your package. We asked why the delay if your package tracking shows delivery an extended period ago. It does not mean we do not have a claim process in place. If you want to message your order # I would be happy to look into this for you. I apologize for the inconvenience. Regards Kiki