We bought two sounder headlamps, and twice they were shipped to us faulty. Went round and round with the customer service dept for months trying to get a replacement, only after making another 100$ deposit did they actually send out a replacement, now they tell us the only way to get our 100$ refunded is by paying the shipping back on their faulty unit. Will never recommend or use this company again!
Unethical, if not criminal business practices! Hundreds if not thousands of the same problem - They take your money, but won't respond if a problem. Been trying for months to exchange a damaged item. Promised return authorization months ago. No my calls and chats are terminated before anyone will talk with me.It's a shell game. Anyone know a good attorney? If you have a problem start with Better Business Bureau, then an attorney
I paid $120 for garbage headlights that came missing parts. After numerous calls and emails I was told they would not fix my headlights or reimburse me. This is a sham company that sells garbage. They are the type of company that makes you dread buying online. STAY AWAY! Do not waste your money. Find a more reputable company. I would have rated a negative number (1) is lowest on this board.
"Received the order no problem but the fit and finish of the tail lights were poor. I had to pay for return shipping and after waiting over a month for my refund, they deducted another 20% restocking fee.
I wished I would have read these reviews prior to ordering. My mistake. What I did see is they have in big letters on their homepage "We promise 100% (80%) satisfaction. If you dont absolutely love it, we'll take it back.!"
Stay away from this company."
I ordered new headlights from xtralighs.com The passenger light fell apart before the 90 day warranty, but I didn't see it until 4 months. They said sorry! No warranty. They were not exactly the same as the originals and where very hard to install because of differences. I won't order from them again. They really don't care about you after the sale.
DO not use this company!
I just called because the product I ordered came incomplete. WhenI spoke to the woman she refused to listen and called me stupid, continued on to say my mother was a lying b***ch. They refused to listen or even make any attempt to provide any customer service! I rarely write reviews but this company needs to be put out of business.
If you choose to use be prepared to get screwed!
I have been trying for weeks and weeks to resolve a problem with Spyder and Xtralights, each pointing fingers at each other and no one willing to take responsibility. Their failure at a business relationship ends up hurting the customer. Now, I can't get them to respond to phone calls (it gives a generic message and hangs up), Live Chat, or through their Help Desk service on their website. No one from that company will respond to me with an RMA for a brand new set of lights still in the box. This borders on fraudulent business tactics and I will probably pursue legal channels if it persists.
Ordered a set of lights from this company a few years ago. They did not show up and they did not care. Tried and tried but they insisted I received them because their system showed they were shipped. I give them a bad rating whenever I can.
Stay away is the best advice I can give. Unfortunately this company has no integrity and a lackluster quality inspection team. I was sent defective headlights and after numerous emails and calls Xtralightd refused to replace the defective product and refused to refund my money. They actually said I needed to send them more money to get another light. This was a waste of time and money. STAY AWAY! I would rate lower than 1 if possible.
I ordered a pair of headlights from these clowns and one LED bulb burned out just before the one year warranty ended. They charged me a 90.00 deposit then refused to return my money when I was gonna send back the defective piece because it was more than two weeks after. Well they never mentioned a two week limit until I was trying to get my deposit back.
Currently my other light is flickering just like the first
Customer service lady is VERY RUDE and told me I was SOL and hung up on me, yea used exactly those terms.
Stay away from this company youve been warned and judging by the MANY other complaints Im not the only one.
The headlights surely upgrade the look of my GMC Sierra. With no wire slitting and modification, they fitted perfectly. I will definitely shop here again. Thanks for making a nice product and shopping experience for me!
I ordered a set of headlights for my boyfriends 2008 Dodge Caliber to replace the ones currently on his vehicle after a deer ran into it.
This has been a absolutely horrible company to deal with - no responses, vague emails, a live customer service representative that stopped responding.
We had not read reviews before and I hope someone sees this and does business elsewhere. Save yourself the headache!
I have been using Xtralights products for the last five years. My overall experience with this company has been amazing. Today, I want to share about my recent uncomfortable experience. During the month of October 2015, I bought a pair of passenger side replacement headlights for my Hyundai Accent from Xtralights. It was delivered on time but later on I found out price was lower on other site. I did not feel happy at all. As a result, I immediately called their customer care. They directly connected my call to their purchased department. She heard me with patience and promised that the company would look into the matter. Finally, I received an e-mail from the company stating that the company has given me credit for next time.
I strongly encourage to avoid this "company", its customer service is unresponsive. They sent me the wrong item and I have been trying to fix this issue for almost two weeks, no response on their end. Go do business somewhere else, you will be wasting your time and money here.
They are scammers, I can't believe they still in business.
Stay clear of this place. Customer service sucks as they constantly lie to you when you call to ask about your order. They also are located in New Brunswick Canada, not California as they claim. I ordered headlights for my truck that said were in stock. That was on 5/15/2014 and have not received them yet. Again steer clear from these people.
I would not order anything from this website. They basically take your money and lie about shipping you the item. After weeks of no updates, and getting the run around from their reps on phone and chat, I had to submit a dispute through my credit card. This company is VERY shady. Luckily, my card fought for me and I got every cent back.
I ordered a set of LED headlights from Xtralights.com which were never delivered. They said they shipped the product on 3 separate occasions but could never produce a tracking number and refused to issue a refund. This is a fraudulent website so please do NOT purchase anything off Xtralights.com!
Ordered tail lamps the company's website stated would fit my vehicle; they did not. I returned them the SAME DAY. No refund, never heard anything about them. Called hundreds of times. There is no, I say again, NO customer service. The phone hangs up on you after 90 seconds of Hold Music. You can't leave a message. You can't talk to a person. This company STOLE my money.
The Xtralights HID Xenon headlights are the best auto headlamps I've ever used. They are as bright as you're going to get without upgrading to high-intensity lights. My primary concern, is the life of the product. My first set lasted for few months, and I don't have day running lights and I assume I use them as any other average/reasonable driver. It didn't even last long for 6 months, they really disappointed me with the product.
But their customer service was excellent and sent me a new set immediately after my complaint. Those were pretty good, but also again not sure about the life of the product. But after that... I'm not sure if I want to spend more on their products or not.
Have been waiting for a refund since nov 2014. They keep telling me next week it will be done. They won't let you talk to a supervisor or accounting. Customer service gives you a run around. Now they tell me all my info has been deleted because it has been too long and can only give a paypal credit. Still nothing. Worst company ever!
Overview
Xtralights has a rating of 3.2 stars from 237 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Xtralights most frequently mention projector headlights, online shopping and auto parts. Xtralights ranks 800th among Auto Parts sites.
Our Mission:
Whether you are a retail shopper, warehouse account, small business account or an internet customer, you can be assured that you are purchasing quality products at competitive prices from a highly respected company in the automotive industry.
- Visit Website
- Richmond, CA, Canada
- Edit business info
Business History
With experience in the automotive retail and wholesale business since 2003, it's no wonder our customer base continues to grow so rapidly and our existing customers stay loyal, due to the great service and support that we take genuine pride in.
Whether you are a retail shopper, warehouse account, small business account or an internet customer, you can be assured that you are purchasing quality products at competitive prices from a highly respected company in the automotive industry.
Our relationship with several major automotive manufacturers around the world allows us to market high quality product at prices below wholesale. We constantly introduce new products with competitive pricing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members