XPO Logistics

If you purchase anything that needs to be shipped, ask first who the shipping Company is. If it's XPO, find another place to make your purchase. Their tracking history is beyond horrid, very slow if your package moves at all, etc. We just purchased a storm door from Tractor Supply who are great, however they use this Company. I have never ever ran into so many issues with a Shipper before. Their tracking system makes absolutely no sense and is useless. Our item finally arrived but with a lot of pushing by myself and Tractor Supply.

I have had XPO logistics break my glass door shipment now twice in a row. It is a custom door panel which takes a month to make each time. Unfortunately the manufacturer only uses XPO for their deliveries so I have no control in the matter. Upon finding out that the second shipment has again been broken, I talked to XPO customer service agent Kenya, who was incredibly rude and escalated my already upset state. She started yelling at me and hurling disrespectful remarks. I was absolutely disgusted. Never use this company if you can help it.

Had the most awful experience from start to finish with XPO. Totally incompetent, providing incomplete quotes which were impossible to decipher. Charged over the odds and then wouldn't see that they were part of the problem. Arrogant bullying behaviour with no interest in resolving it or helping in any way at all. Vile behaviour towards a smaller company. Wouldn't accept flexible payment terms and involved their legal dept despite having a commitment to getting paid over a few months. Avoid this company at all costs. The company (in the UK) is full of incompetent bullies with no morals who have no integrity or customer relations skills what so ever.

Never arrive. Driver says he calls but no record of a call. Driver says he knocked on door and nobody home. I was home and the camera shows you are a liar and never even came. Bunch of elementary school kids running the call centre. Actually I take that back I don't mean to insult elementary school kids. Just useless people working for a useless company. Not sure how they even get paid?

I ordered a Samsung washer and dryer with installation. It was delivered by XPO last mile. They just brought the item and dumped in the laundry room. They did not bring any item to fix it. Its been 15 days and i am still calling daily for their service. Daily they will promise that it will be delivered tomorrow. If we call the customer care and yell at them, they will say it is the ware house who has to deliver the services and they are just messengers. This is going in since they day the items are delivered. Pathetic service. I want some advice as well to sue this XPO last mile. Any suggestions are welcome.

Thanks

Would give zero star if that was an option.
The delivery company used by Ikea XPO is super horrible. The delivery people don't call ahead. They are mean and hostile on the phone. On one shipment, they left while we were waiting at the loading dock of our building. They just keeping us standing there without explaining why they just left. They got into a fight with our building's maintenance crew, who were directing them from front door street parking to the loading dock. On another shipment, they just never showed up but recorded that we rejected delivery.

Ikea needs to take accountability for selecting such a bad delivery vendor and for not monitoring the vendor. They have wasted two days of my life waiting. They have caused me to have to reschedule my task rabbit twice and paid rescheduling fees.

Worst service ever, our business used this company out of Texarkana AR, we paid a bill off a quote and they sent a new bill for 3 times what we was quoted. Reached out to the sales man for east Texas, told us one thing and then he ghosted us. This man should not have a job, if you like to be lied to then he is your guy and this would be the freight company you want to use. Look at using Fed ex. Honest people and great service.

They installed my dishwasher as part of the delivery process. They didn't know how to do it, it was horrible. They didn't secure it to the wall cabinet and almost flip over when I pull the top drawer full of dishes and the bottom rubber was placed infront of the kick plate. Even a third grader would know that is not correct.

Deserves a zero rating. We have used XPO several times for our LTL routes. Today, we have exhausted our patience with this company. When receiving goods, they don't strap the cargo down. This has happened 3 times. When we asked the driver, we got a nasty response. Unbelievable! Today our driver showed-up at our loading dock and his truck was nowhere to be seen. He informed us that he would not pull his truck to our loading bay because he did not want to back it in (just did want to do it). His name was Pete and got really nasty when we questioned why he would not bring his truck to our location. This was again unbelievable. The drivers are among the most nasty people I have ever met. We do 10 shipment per month and have never experienced anything like this. Forget about customer service, they just don't seem to care. We will never use this company again.

XPO would not bend on delivery date even though I was in hospital. It was Wednesday or else. Charged storage to move to Friday. Will not buy from any company that using them to ship product.

Agree to deliver and take the money, but they only have LTL trucks, so not able to deliver to some residences. Then call and want you to meet them at "nearest intersection" and when I provided an alternative address 3.1 miles closer to the original one they want more money because it's a "change of address"
Beware - unethical company!

Order was to be delivered today between 11-3. No show. Called at 3:30 and was told was running late. Called at 5, told still running late but was still on way. Finally called back at 8. You guessed it still en route today. Not lying, the customer service rep had roosters crowing in background. Yes roosters and I asked her about that. So long story short my 3000 dollar order has not been delivered today, no phone call, no reschedule, no apology but I did get to speak to someone 12 hours away where the roosters are crowing that assured me it's still on its way tonight.

I think they need to fire a few of staff in the service department….when I called for pickup they said something not sure things still no pickup today at 6:00pm

Absolute horrific experience dealing with XPO. I've had my delivery and installation cancelled on me at the last min after i was notified it was already out for delivery. I contact them and they tell me i have to wait over a week for them to drop off my refrigerator i purchased directly from Samsung. Complete nightmare I'm dealing with trying to understand why/how my order was out for delivery then booom all of a sudden i have to wait a week for delivery. Total unacceptable PROOF in photos

First delivery was a no show. Second delivery was Items for an other customer. Next delivery was a destroyed Kitchen.
Next pickup for the destroyed kitchen was a no show.
The next pick up was successful.
Minus 5 working days and still I have no kitchen delivered.
Rating is not even a one star.

The overall impression is that the company provides untrustworthy information of the delivery status. The do not properly communicate to Peloton that the unit was not delivery therefore Peloton started the warranty of the unit without receiving the unit. The customer service team did not take accountability of the situation and try to provide falsely information to me.