XPO Logistics
Questions & Answers

I believe XPO has a good dog and pony show for Sam's Club, Amazon, and others it convinces to use it as a delivery service. They show their technology and automated emails and text messages, their well-staffed 800 number service, and that is how they bring business in the door. But they have little control over the local delivery hubs, they do not care about bad service, and they will not make good on delivery promises or fix a problem when it arises. In the end, for me and my experience, they are more of a scam than an honest business. An honest delivery business in possession of a washing machine I purchased would deliver it to me or allow me to pick it up if they could not fulfill their delivery promise - but instead, they go silent and act like they have no obligation to make the delivery. They do not even try to provide me with another fake delivery promise.

I had no choice in the matter. Costco.com foolishly selected them and then failed to follow-up and monitor the progress of the RXO Last Mile delivery fulfillment of their role. So Costco.com is at fault for selecting a bad service provider. In fact, XPO and RXO might be a scam business for all I know …

Actually, it appears to be a scam operating as a delivery service (could it be a way to hire ex-cons and allow them to case the houses where they are making deliveries? That's a possible explanation of why they are failing so many customers…).