XPO Logistics

Lowe's were to deliver appliances to my house during the winter and uses XPO. The first time they attempted delivery and said they could not get up my driveway. The tires on the truck did not look like they could go through NH snow. Is this the first time they have delivered in Northern NH in the winter? At least on the first delivery attempt the driver came into the house to talk to me. The second time they did not even get out of the truck. They tried to back in once and then drove away. There was hardly any snow! I called Lowe's. They gave me the number of XPO. I called and let it ring for 10 minutes. No answer. Meanwhile I had my contractor there who would have transferred the appliances to his truck and drove them up the driveway. But they just drove away.

Terrible! They damaged $3,600 worth of parts (no labor) on 2 outboard motors. Pictures and proof of no damage BEFORE the engine crates were picked up. Both steel engine crates were damaged in their possession and damage to the motors themselves. Damage was acknowledged by the driver in writing and pictures BEFORE the motors were removed from the truck.

Claim filed and took almost 4 months to get a response. XPO offered to pay $137.50. These people are hacks! No responsibility in their terrible service. Incapable and incompetent!

I really want to give XPO the most negative star I could as their service is so derated and I am amazed somebody in this forum gave them 5 stars. I see they have over 5000+ negative comments and that is accumulating more as every day pass by. This logistics company is unfit for any kind of customer service even the least if they can do is beyond their scope. The vendors use them, because their quotes are cheap and I don't think those cheap rates are passed on to the end user. Never never use XPO. Will result in grief that much I can say for sure.

Delivery time was fantastic, my doors arrived at the depot and went out the same day to my house. Their customer service professional Tracy helped me twice by phone was courteous, professional, very friendly, this was the best interaction I have ever had with any corporate customer service. My driver Terrell was also fantastic, an excellent driver and very helpful.
I seem to have had a far better experience than most reviewers so I imagine for larger items their semi drivers are probably much better.
This delivery was a 'customer offload' for which I was equipped, but still Terrell gave me a lot of help.

Ordered an item from Costco. Delivery included delivery to any room in house on ground floor. Delivery person claims that a 1 story house has two floors and left item in garage. Do not use ever. Also damaged front lawn while driving away in a hurry.

I had ordered a Samsung product and this company is handling the shipment of it. The delivery date is given after 2 months. Even though I had multiple calls to reschedule but nothing is happening. Their customer service is pathetic. Do not use this shipping company. They are completely incompetent. I have spoken to several "Resolution Specialist" who have been completely ineffective answering any question or resolving any issue. And too many lies. One of the support member said within 24 hrs someone from local hub would call and make delivery arrangement but that time didn't come at all. They just apologize and do nothing. Just be aware of these guys.

Driver parked in the middle of a residential neighborhood street blocking all the home and bus routes. He takes 1 package off of truck and starts to have a personal conversation with customers. I'm asking for him to move truck over to customer driveway he tells me no and so what not his problem and he doesn't care. I had to call PD just to get him to move out the middle of the road. I would never use this company due to customer service

We have purchased multiple appliances through Lowes. This is the shipper they use. They rescheduled, no showed and showed up late with products that they damaged. The delivery guys were rude and messy. I spoke with the manager at Lowe's and he acknowledged how poor the shipper is and stated "They are contracted" saying that the receive conplaints all of the time. I am goin on stop purchasing through Lowes and go back to a small, local appliance company.

The customer service is terrible. Company change delivery days multiple times. They brought half the order and ruined a planned vacation. If you purchase is time sensitive use another company. They did not even try to correct their mistake. Item was sent back due to having to purchase another because they would not keep their word.

I ordered a refrigerator directly from the Samsung website. XPO attempted to deliver my refrigerator and said my doorway entrance was too small. He told me the measurements for what size fridge would fit through my doorway. I ordered a smaller refrigerator within the measurements he told me and for the next delivery I get a different crew for delivery. They tell me that the second one will not fit either. Mind you, the second fridge is smaller than the one currently in my house and the doorway hasn't changed at all. The measurements they were showing me on the paper for the fridge were different than the ones listed on the website. They didn't even make an attempt. They're lazy and just didn't want to do the job. Needless to say, I will be going with another company who does not use XPO logistics for delivery. Never buy directly from Samsung…XPO logistics is terrible

Twice this company has failed to deliver shipments to me. They offer absolutely no help and push the blame off on the shipper. I know if I failed to deliver a load when I was driving I would have been fired! This company is a joke! Do yourself and your customers a favor and just don't use them!

This company is the worst to work for. Plus work u like a dog. Don't file for unemployment benefits. Because you will get denied. This owner of the company only wants money for himself. He doesn't care about the employees.

Very unprofessional, held me up over 2 weeks giving me start dates then holding off! Never got hired, a $#*!ty company, I got names also to watch out for if you already applied to this devel company, Dustin in recruiting and Cheyenne in talent acquisition. Horrible. Go to hell Xpo for disqualifying me.

At least these guys delivered the product 99% of the way. Dumped it off at the end of our lane in a cul-de-sac because driver was too lazy to hunt for "R" on the shift lever, I guess. Actually the claim was it was too difficult to back down the lane with a semi—except it wasn't a semi. It was about the same size as a moving truck. About the same size as the moving truck my 25-year-old, never-driven-a-truck-in-her-life daughter had zero problem backing down the lane the day she helped us move into our house.

We ordered through LG.com not knowing they subcontract through this awful company. They have now jerked us around with delivery and installation dates that are cancelled at the last minute three separate times. My husband has lost two days of work on these last minute cancellations and now they again are a no-show on a Saturday. The phone service people can only help so much because their business systems are inherently flawed.

Delivery drivers have no skills or proper tools to install over-the-range microwave ovens. Very poor workmanship. My unit does not work properly due to improperly attached to cabinets. Microwave was purchased from Samsclub.com.

Horrible delivery service stick to the name brands! Poor customer service just reschedule deliveries on their own and don't notify anyone!. I took the day off and they claim they cannot find my 300 pound bed go figure!

Just wanted to let you all know that to date I have not gotten any refund. I did got an email from the Claim Department on August 2023 giving me a Claim # and have not heard anything from them since.
Will keep fitting until the end! If we don't, they will not get better!